There is no way this is a 4.5 star hotel. We stayed here as part of a package deal, 3 separate times across 12 days. Rooms all of varying quality. The last stay we had NO hot water and we’re told it was because they were busy and to leave the shower running till it came on, really?? Apart from not having a shower after a day of walking the staff were very nice and did try to rectify the water situation with no luck. Location is great, not far from night markets and train street.

Location is quite good. Staff is friendly and helpful. Breakfast was generally good, plenty of choice. Over 3 visits we stayed in 3 different rooms, all were nice, one was very nice. We would stay here again without question.

This hotel is part of a package tour. We stayed here 3 times on 3 separate occasions with the tour that we booked. They rate it as 4 star, I'm pushing it by giving 2 stars. Leaky showers, grimy bedroom floor, grimy shower and toilet bases. Missing curtains, current room has noise coming from somewhere.
BUT... the staff are very nice and courteous. Whoever gave it a 4 star rating are delusional.