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“Great place for your stay”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #112 of 607 Hotels in Hanoi
Reviewed 22 June 2017

I had an amazing stay with my family on 10th June 2017. My little girl was so enjoy with the spacious comfortable bed and could not stop jumping. That very nice hotel is quite close to the centre of Hanoi so we were easy to join with many exciting games and shows at walking streets. Myself prefers the giant breakfast with thousand things in gorgeous decoration. Hotel's staff and service were superb with smiles alway. Sure, I'll be back soon.

Room Tip: Hotel location is great, far enough from crowded for quite but close enough to enjoy
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  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Minh-Tuan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 23 June 2017

Dear Minh-Tuan V,
Thank you for your valuable comment and feedback. We are very grateful for your appreciation of our services and always a great pleasure and rewarding to receive positive comments. Your comments will be shared with the team to recognize their efforts.
We look forward to welcoming you back in the near future.
Best Regards,
The Sunway Hotel Hanoi Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 - 55 of 795 reviews

Reviewed 22 June 2017 via mobile

We stayed at the Sunway Hotel for 3 nights and we were blown away by how friendly the staff were and nothing was too much to ask! The breakfast was fantastic with lots of different options and it was freshly made too which is a bonus. If i was travelling through Hanoi again this would be the first place i stopped off at.

Stayed: June 2017, travelled as a couple
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 23 June 2017

Dear Ross M,
Thank you for your wonderful review and to share your experience during your stay with us. We are glad to hear that you have enjoyed your stay with us
Thanks again for choosing Sunway Hotel Hanoi. I look forward to welcoming you back in the near future.
Best Regards,
The Sunway Hotel Hanoi Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2017

This hotel was lovely and comfortable. The staff were very accommodating, the room nice and clean and the breakfast was awesome.
My only criticism would be that it is a fair way from the centre of the city but taxis are cheap and easy to get to and from the hotel with.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 23 June 2017

Dear Rebecca H,
Thank you for taking time to give us your comment! It is always a delight to hear that our hotel is a memorable part of your trip.
Wish you all the best and look forward to seeing you again in our Hotel.
Best Regards,
The Sunway Hotel Hanoi Management Team.

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Reviewed 19 June 2017

The entire staff at Sunway hotel were cheerful, accommodating, and informative. I would like to specifically mention Guest Relations Mary (Duong). She was especially outstanding and went above and beyond to make my family feel welcome and comfortable.

The Rooms where nice and clean. Beds were comfortable. The Bar service was great and the breakfast was well prepared with plenty of selections to include plenty of fresh fruits.

The location was great, near many restaurants and shops.

I highly recommend this hotel to anyone who wants to feel at home away from home experience with five star hospitality!

Room Tip: Ask for the executive suites and you will get free cocktail services.
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  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Allan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel Hanoi, responded to this reviewResponded 20 June 2017

Dear Allan B,

Thank you for your valuable comment and feedback. We are very grateful for your appreciation of our services and always a great pleasure and rewarding to receive positive comments. We hope to see you again soon.
Best Regards,
The Sunway Hotel Hanoi Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017

My family and I stayed at this hotel when visiting Hanoi and were very impressed with the hotel staff’s amazing hospitality.

To start, the hotel was clean and new. The rooms were spacious and comfortable, but what made this hotel a 5 star and not a 4 star was the staff.

To get the basics out of the way, it was nice that the rooms were spacious, comfortable, and always cleaned. The wifi and breakfast were also great.

Now to the outstanding service by the great staff especially Jolie, Lily and our driver Mr. Cong.

My husband and I were involved in a motorbike accident while staying at Sunway, which required my husband to be hospitalized for a few days for observation. Our tour guide informed the hotel of our accident.



Jolie, the assistant front desk manager, made it a point to visit my husband in the hospital with a bouquet of flowers, along with a get-well card. On top of that, they offered courtesy shuttle rides to and from the hospital anytime we needed it. Unfortunately, we were unable to enjoy the city of Hanoi due to being at the hospital. Our time was very limited and short. Jolie recommended on our last day to take a two-hour driving tour of Hanoi offered by the hotel before heading to the airport. We were able to stop by many of the historic sites of Hanoi and even were able to stop by and take many pictures of the places while “driver” waited patiently for us.



Lily, the night bartender, was able to convince my son to drag his sister out and try to enjoy their last night in Hanoi after spending all day in the hospital visiting their dad. To their surprise they really enjoyed it. They took a cyclo around Hona Kiem lake to see the busy nightlife and beautiful scenery

We are very grateful and amazed by the kindness from all of the hotel staff.

Special thanks to Jolie (Ms. Ho Thi Luu Ly Assistant Front Desk Manager), Lily (Lan Anh Nguyen Night Bartender), and Nguyen Chi Cong (our driver).

  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank JOANNE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this reviewResponded 19 June 2017

Dear Joanne P,

Thank you for great comment for Sunway Hotel Hanoi. It is a pleasure to have you staying with us. We are very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best services. And we will make sure the continuous quality improvements.
Your comments will be shared with the whole teams to recognize their efforts.

Thanks again for choosing Sunway Hotel Hanoi. I look forward to welcoming you back in the near future.

With my best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Price Range: AU$68 - AU$305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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