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“First class staff, very well located.”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #112 of 607 Hotels in Hanoi
Reviewed 7 October 2015

We stayed here twice during our tour of Vietnam; the first time we were given a beautiful room although were somewhat confused by the electrical set-up! The kettle supplied for the complimentary coffee had an Asian plug, but the sockets into which the lamps were plugged were European 3-pin sockets! We eventually found a bank of sockets behind the curtain to plug the kettle into, but then had to work out how to switch off the lights which were on a remote switch adjacent to the bed. Not a problem once we'd worked it out, but instrucitons would have helped! The breakfasts were wonderful with ample choice for all tastes - the freshly cooked omlettes were huge, but diners need to note that the sausages are chicken sausages and the bacon is beef bacon and both taste very different to those UK palettes are used to. On our second stay the room were were given on the 4th floor was damp and smelled of mildew, and the safe wouldn't work. When I reported the problem at Reception the lovely Henry (manager) immediatley came & opened the safe for us to retrieve our valuables and then moved us to a clean, sweet-smeling room on the 6th floor with no hesitation, so no compalints there. Do not be put off by the street where the hotel is located being very run-down in appearance as the hotel itself is beautiful. We were easily able to walk to the Opera House, the Old Quarter & the Lake with no trouble - but crossing the road IS a nightmare as nobody takes any notice of road signs or traffic lights! Keep your eyes peeled and develop nerves of steel & you'll be fine. The bar is a lovely place to relax and they have Happy Hour with 2 drinks for the price of 1 in the early evening. If you fancy a snack, turn left out of the hotel & walk to the corner, then turn right & there's a lovely little bakery selling cakes, sandwiches, rolls etc.

Room Tip: Don't stay in room 408 - it was damp & smelly!
See more room tips
  • Stayed: September 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank diersett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear diersett,

Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our excellent service, beautiful room with all amenities, wonderful buffet breakfast, Happy Hour service at Lobby Bar and convenient location (near Opera House, the Old Quarter & the Lake) is great motivation for all of us.
It has been a joy serving you and look forward to having you back with us in the not too distant future.
.
Thank you again for staying with us and we wish you well..

George Teh
General Manager.
Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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229 - 233 of 794 reviews

Reviewed 7 October 2015

Spent 3 nights here before & after a trip to Halong Bay.
Nice place that's near to the Old Quarter & cheap Bia Hoi bars!
Good breakfast & the rooms were to a good standard.
Cheap taxis for visits.
Friendly staff.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear Richard B,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
We are delighted that you enjoyed everything our team provided for you, from the good breakfast, good standard room and the convenient location (near to the Old Quarter & cheap Bia Hoi bars)
It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again soon.

Kind regards,

George Teh
General Manager.
Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2015

I recently stayed at the Sunway Hotel in Hanoi as part of a Gate 1 Tour. I thought this hotel was great along with their location and excellent staff. The rooms were lovely and the Bar always had a Happy Hour Special which was wonderful after a long day of touring.

Special Thanks to Ms. Kelly _Guest Relation Supervisor- Ms. Kelly is very attentive to customer service with regard to anything that is asked of her. She always goes the extra mile for her guests and completes the request beyond expectations! Thank you Ms. Kelly for making my stay a very special and memorable experience even though I was part of a large group in house. Your Hotel is great but you and your team are what makes this hotel very special. Thanks again for everything that you assisted me personally with.

Warm regards,
Cathryne Sundel-Gate 1 Tour Group-Stayed Sept 11-14 2015

  • Stayed: September 2015, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank CathryneSundel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear CathryneSundel,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the excellent staff.
We are so happy that you enjoyed everything our team provided for you, from the lovely rooms to our Happy Hour promotion in lobby bar. Kelly has has read your review on Tripadvisor and is on cloud 9. This is great motivation for all of us to do even better

It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again soon.

Kind regards,

George Teh
General Manager.
Sunway Hotel Hanoi

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Reviewed 2 October 2015 via mobile

This hotel was our final hotel for three nights on our tour are five different stops in Vietnam. It is a very cute boutique style hotel that is kept very clean and decorated beautifully. The rooms are nice and clean and they have a great breakfast. Just a FYI they do not have a pool. This hotel has the best location. It's within a short walking distance to the river and many restaurants and shopping area. As always the staff were excellent and made sure that we had everything we needed.

Stayed: October 2015, travelled as a couple
Thank rshaneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear rshaneel,

Thank you for taking time to write such a nice review about Sunway Hotel Hanoi and it is so rewarding to know that you appreciated the beautiful decoration, nice and clean room, great breakfast, excellent staff and great location.
Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2015 via mobile

3D2N - stayed with my family in a big tour group. Overall: 8/10. Great impressing when check-in with warm welcome from front desk and bell team. Room have a comfortable capacity with fully facilities. Lobby was perfect with widely areas. Breakfast was great with a lot of choices: I love Pho Ga station. However, I would like to suggest you should be have a rotation for food every day, if you can do it, you can have more votes from customers like me.

Stayed: August 2015, travelled with family
1  Thank Mattias009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear Mattias009,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff.
We are delighted that you enjoyed everything our team provided for you, from the great breakfast with a lot of choices to comfortable room with fully facilities. Thank you for your suggestion on our breakfast. We have passed this our Chef and will go all out to make our breakfast even better.

It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again soon.

Kind regards,

George Teh
General Manager.
Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Price Range: AU$66 - AU$296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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