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“Great Boutique Hotel In Hanoi”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #110 of 606 Hotels in Hanoi
Reviewed 5 October 2015

I recently stayed at the Sunway Hotel in Hanoi as part of a Gate 1 Tour. I thought this hotel was great along with their location and excellent staff. The rooms were lovely and the Bar always had a Happy Hour Special which was wonderful after a long day of touring.

Special Thanks to Ms. Kelly _Guest Relation Supervisor- Ms. Kelly is very attentive to customer service with regard to anything that is asked of her. She always goes the extra mile for her guests and completes the request beyond expectations! Thank you Ms. Kelly for making my stay a very special and memorable experience even though I was part of a large group in house. Your Hotel is great but you and your team are what makes this hotel very special. Thanks again for everything that you assisted me personally with.

Warm regards,
Cathryne Sundel-Gate 1 Tour Group-Stayed Sept 11-14 2015

  • Stayed: September 2015, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank CathryneSundel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear CathryneSundel,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the excellent staff.
We are so happy that you enjoyed everything our team provided for you, from the lovely rooms to our Happy Hour promotion in lobby bar. Kelly has has read your review on Tripadvisor and is on cloud 9. This is great motivation for all of us to do even better

It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again soon.

Kind regards,

George Teh
General Manager.
Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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225 - 229 of 786 reviews

Reviewed 2 October 2015 via mobile

This hotel was our final hotel for three nights on our tour are five different stops in Vietnam. It is a very cute boutique style hotel that is kept very clean and decorated beautifully. The rooms are nice and clean and they have a great breakfast. Just a FYI they do not have a pool. This hotel has the best location. It's within a short walking distance to the river and many restaurants and shopping area. As always the staff were excellent and made sure that we had everything we needed.

Stayed: October 2015, travelled as a couple
Thank rshaneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear rshaneel,

Thank you for taking time to write such a nice review about Sunway Hotel Hanoi and it is so rewarding to know that you appreciated the beautiful decoration, nice and clean room, great breakfast, excellent staff and great location.
Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.

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Reviewed 30 September 2015 via mobile

3D2N - stayed with my family in a big tour group. Overall: 8/10. Great impressing when check-in with warm welcome from front desk and bell team. Room have a comfortable capacity with fully facilities. Lobby was perfect with widely areas. Breakfast was great with a lot of choices: I love Pho Ga station. However, I would like to suggest you should be have a rotation for food every day, if you can do it, you can have more votes from customers like me.

Stayed: August 2015, travelled with family
1  Thank Mattias009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear Mattias009,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff.
We are delighted that you enjoyed everything our team provided for you, from the great breakfast with a lot of choices to comfortable room with fully facilities. Thank you for your suggestion on our breakfast. We have passed this our Chef and will go all out to make our breakfast even better.

It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again soon.

Kind regards,

George Teh
General Manager.
Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015

I did stay here one night in my trip and It has been a very wonderful memory I have had during my trip. The room is very wonderful with full of city view where I can enjoy all of them.

The breakfast is so plentiful from Asian food to Japanese food as well European food that can be suitable for all guests staying here. The atmosphere around is quiet and peaceful. It takes 5 mins to go to the Sword Lake and city center.

Strongly recommend for your trip to Hanoi.

  • Stayed: September 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank PhanLamITT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear PhanLamITT,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
We are delighted that you enjoyed our excellent service, wonderful room with its excellent city view, the wide selection at our international buffet breakfast and the quiet and peaceful atmosphere..
Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon.

George Teh
General Manager.
Sunway Hotel Hanoi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015

Breakfast was good. Staff was ok, but just a bit to pushey. Especially when my girlfriend got sick. I get it, you need the room. But it said check out at 12 and you made us wait in the lobby at 11 for our transfer to the airport that was coming at 230. Give her a little bit of rest before a 12 hour flight. Also got charged for a soda I didn't have in the minibar. Not going back.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank AustinLeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this reviewResponded 12 October 2015

Dear AustinLeach,

We thank you for taking time to write a review about our Hotel and apologise for not being more sensitive to your girlfriend’s health condition on the day you were checking out. I am sure if our staff handling the check-out had known, we would have allowed some flexibility in extending the check-out time which we have done on numerous occasions with our guests.
There is no excuse and I wish we could have done more for you. Please accept our apologies also for the being wrongly charged for the soda. Please write to give us your address so that we can refund you for the soda. Nevertheless we are happy to note that you enjoyed our excellent breakfast and friendly staff atb the restaurant..

Thank you for staying with us and looking forward to serving you again soon.

Kind regards,

George Teh
General Manager
Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#36 Luxury Hotel in Hanoi
#50 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#64 Romantic Hotel in Hanoi
Price Range: $75 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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