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“Guided Tour Of Vietnam”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #109 of 600 Hotels in Hanoi
Reviewed 5 November 2012

This was the first hotel we stayed in at the beggining of our tour From Hanoi down to Ho-Chi-Min city. This hotel set the standard for the tour. This was my first trip on my own after losing my dear wife, and it was with a Company called Just You and is part of the Page&Moy Group. If anyone is concerned about going on their own then this is an excellent way to go, because everyone is on their own and within a day or so you make lots of friends.
This is a tour I would really recomend as the people are so friendly and there is so much to see in
Vietnam, the food is excellent and one feels completely safe when wandering around.

  • Stayed: October 2012, travelled solo
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3  Thank Maxwell45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 12 November 2012

Dear Sir/Madam,

Thank you for choosing Sunway Hotel for your accommodation and your encouraging comments..
We are delighted to hear that you had a wonderful holiday and we have been able to contribute in a small way towards your memorable experience in Hanoi.
Thank you once again for choosing to stay at Sunway Hotel Hanoi.Do let us know if you have friends coming this way so that we can look after them too.
Wishing you good health and warm wishes from all of us at Sunway.

Yours sincerely,
Ecommerce Manager – Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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511 - 515 of 776 reviews

Reviewed 13 October 2012

Lew and Bev L. Australia
We have just spent four weeks in Vietnam, using the Sunway Hotel as our base. On each occasion checking in and out was handled very efficiently with a friendly attitude. for a 4 star hotel, we felt that the Restaurant was at least 5 star, it was so good. We wish to congratulate the management and ALL staff with a special mention to Lucy Ha, whose advice and assistance was pure GOLD. The friendliness of the JAZZ bar was a great place to relax and enjoy a drink. We highly recommend this hotel

  • Stayed: September 2012, travelled as a couple
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4  Thank Lewis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 22 October 2012

Dear Sir/Madam,

Thank you for writing such a wonderful review about your stay at Sunway Hotel Hanoi.

We are happy to learn of your pleasant experience and are glad that we have been able to contribute towards making your holiday a memorable one. Your comments have been conveyed to all at Sunway and everyone remember both of you well. It is a great encouragement to all of us

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after your friends too who may be coming this way. Wishing you good health and warm wishes from all of us at Sunway.

Yours sincerely,

Ecommerce Manager– Sunway Hanoi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2012

The standard at the Sunway was 1st class the rooms, bed, cleanliness, restaurant,service,staff from the Bellboy to the cleaners And all those inbetween, amongst the best we have experienced in 40 years of travel!

The reception we received on our arrival and our departure from the front desk, the help received on booking tours and general Information was amazing. Special mention to Lucy, Lucien and Mae li.

Room Tip: Superior room was superior!
See more room tips
  • Stayed: September 2012, travelled as a couple
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5  Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 22 October 2012

Dear Sir/ Madam,

Thank you for taking time to share your pleasant experience at Sunway Hotel Hanoi

We are absolutely delighted to hear of your wonderful stay with us and are happy that we have been able to contribute towards making your holiday a memorable one. Your comments are a great encouragement not only to Lucy, Lucian and Maeli but to the rest of the staff

Thank you once again for choosing to stay at Sunway Hotel Hanoi.
We look forward to welcoming you back to Sunway Hotel soon

Yours sincerely,
Ecommerce Manager – Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2012

I had been to Hanoi on 20/9/2012 before transiting to Halong bay. We stayed in Sunway hotel, Hanoi. The exterior of the hotel is not very pleasing, overlooking a very small street in French Quarter. The streets are small with lots of sellers. But upon entering the lobby, I felt like transformed into another world. Very helpful staffs at the lobby, helping us to make a phone calls to local tour agency, as the locals speaks very little of English.

The rooms are comfy and since it is renovated, everything feels good. Really no complaints here.

The breakfast is ordinary, though. But the selections of food from Westerns to local cuisine is commendable. I wished the Pho could be better, though.

In short, We had a good time in Sunway Hotel and will definitely make it into our hotel of choice next time.

  • Stayed: September 2012, travelled as a couple
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4  Thank Egangoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 9 October 2012

Dear Sir/Madam,

Thank you for choosing Sunway Hotel for your recent trip to Hanoi and your valuable comments posted on tripadvisor.

We are so happy that we have been able to contribute towards making your trip to Hanoi a memorable one. Your comments on our newly renovated rooms, breakfast and pho have been conveyed to our Chef who promises you an excellent pho when you return.

We thank you also for making Sunway your first choice for your future trips to Hanoi and look forward to welcoming you back to this “Home away from Home” soon.

Yours sincerely,

Ecommerce Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2012

We stayed at this hotel while in Hanoi recently. It was amazing from the attentive door men to the reception staff and housekeeping,the buffet breakfast was the best we had in all of Vietnam- we could fault nothing. The staff were so great in providing information about Hanoi, the best places to eat, special places to see. They even assited with the purchase of a sim card on a wet rainly night, while we sat an had a drink. Lucy Ha is incredible and an navigate her way around anything. In all we stayed 6 nights slipt into two visits. This hotel offers such value for money and is in walking distance or if you need a short (cheap) taxi drive to all that is Hanoi. We would recommend the Sunway Hotel and hope to have a return visit.

  • Stayed: September 2012, travelled with friends
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4  Thank Shelley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 29 September 2012

Dear Sir/Madam,

Thank you for writing such a wonderful review about your stay at Sunway Hotel Hanoi.

We are delighted to hear that you had a wonderful stay with us and are happy that we have been able to contribute towards making your holiday in Hanoi and Sunway Hotel a memorable one. Your comments are a great encouragement not only to Lucy but to the rest of the team. We will continue to serve the same great breakfast with its wide selection of both Western & Vietnamese cuisine to all our guests whom we value.

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after you again & your friends who may be coming this way. Wishing you good health and warm wishes from all of us at Sunway.

Yours sincerely,
Ecommerce Manager – Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#38 Luxury Hotel in Hanoi
#58 Business Hotel in Hanoi
#64 Romantic Hotel in Hanoi
#64 Family Hotel in Hanoi
Price Range: $80 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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