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Reviewed 13 October 2012

Lew and Bev L. Australia
We have just spent four weeks in Vietnam, using the Sunway Hotel as our base. On each occasion checking in and out was handled very efficiently with a friendly attitude. for a 4 star hotel, we felt that the Restaurant was at least 5 star, it was so good. We wish to congratulate the management and ALL staff with a special mention to Lucy Ha, whose advice and assistance was pure GOLD. The friendliness of the JAZZ bar was a great place to relax and enjoy a drink. We highly recommend this hotel

  • Stayed: September 2012, travelled as a couple
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4  Thank Lewis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 22 October 2012

Dear Sir/Madam,

Thank you for writing such a wonderful review about your stay at Sunway Hotel Hanoi.

We are happy to learn of your pleasant experience and are glad that we have been able to contribute towards making your holiday a memorable one. Your comments have been conveyed to all at Sunway and everyone remember both of you well. It is a great encouragement to all of us

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after your friends too who may be coming this way. Wishing you good health and warm wishes from all of us at Sunway.

Yours sincerely,

Ecommerce Manager– Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2012

The standard at the Sunway was 1st class the rooms, bed, cleanliness, restaurant,service,staff from the Bellboy to the cleaners And all those inbetween, amongst the best we have experienced in 40 years of travel!

The reception we received on our arrival and our departure from the front desk, the help received on booking tours and general Information was amazing. Special mention to Lucy, Lucien and Mae li.

Room Tip: Superior room was superior!
  • Stayed: September 2012, travelled as a couple
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5  Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 22 October 2012

Dear Sir/ Madam,

Thank you for taking time to share your pleasant experience at Sunway Hotel Hanoi

We are absolutely delighted to hear of your wonderful stay with us and are happy that we have been able to contribute towards making your holiday a memorable one. Your comments are a great encouragement not only to Lucy, Lucian and Maeli but to the rest of the staff

Thank you once again for choosing to stay at Sunway Hotel Hanoi.
We look forward to welcoming you back to Sunway Hotel soon

Yours sincerely,
Ecommerce Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2012

I had been to Hanoi on 20/9/2012 before transiting to Halong bay. We stayed in Sunway hotel, Hanoi. The exterior of the hotel is not very pleasing, overlooking a very small street in French Quarter. The streets are small with lots of sellers. But upon entering the lobby, I felt like transformed into another world. Very helpful staffs at the lobby, helping us to make a phone calls to local tour agency, as the locals speaks very little of English.

The rooms are comfy and since it is renovated, everything feels good. Really no complaints here.

The breakfast is ordinary, though. But the selections of food from Westerns to local cuisine is commendable. I wished the Pho could be better, though.

In short, We had a good time in Sunway Hotel and will definitely make it into our hotel of choice next time.

  • Stayed: September 2012, travelled as a couple
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4  Thank Egangoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 9 October 2012

Dear Sir/Madam,

Thank you for choosing Sunway Hotel for your recent trip to Hanoi and your valuable comments posted on tripadvisor.

We are so happy that we have been able to contribute towards making your trip to Hanoi a memorable one. Your comments on our newly renovated rooms, breakfast and pho have been conveyed to our Chef who promises you an excellent pho when you return.

We thank you also for making Sunway your first choice for your future trips to Hanoi and look forward to welcoming you back to this “Home away from Home” soon.

Yours sincerely,

Ecommerce Manager – Sunway Hotel Hanoi

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Reviewed 26 September 2012

We stayed at this hotel while in Hanoi recently. It was amazing from the attentive door men to the reception staff and housekeeping,the buffet breakfast was the best we had in all of Vietnam- we could fault nothing. The staff were so great in providing information about Hanoi, the best places to eat, special places to see. They even assited with the purchase of a sim card on a wet rainly night, while we sat an had a drink. Lucy Ha is incredible and an navigate her way around anything. In all we stayed 6 nights slipt into two visits. This hotel offers such value for money and is in walking distance or if you need a short (cheap) taxi drive to all that is Hanoi. We would recommend the Sunway Hotel and hope to have a return visit.

  • Stayed: September 2012, travelled with friends
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4  Thank Shelley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 29 September 2012

Dear Sir/Madam,

Thank you for writing such a wonderful review about your stay at Sunway Hotel Hanoi.

We are delighted to hear that you had a wonderful stay with us and are happy that we have been able to contribute towards making your holiday in Hanoi and Sunway Hotel a memorable one. Your comments are a great encouragement not only to Lucy but to the rest of the team. We will continue to serve the same great breakfast with its wide selection of both Western & Vietnamese cuisine to all our guests whom we value.

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after you again & your friends who may be coming this way. Wishing you good health and warm wishes from all of us at Sunway.

Yours sincerely,
Ecommerce Manager – Sunway Hotel Hanoi

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Reviewed 11 September 2012

I stayed 2 nights mid August and 3 night early September . Staff was incredible and very friendly . Always taking time to talk when they were not busy.Bellman went out to get me me a SIM and front desk helped resolve issues w/ my phone. Bellman also escorted me to a pharmacy to translate.Enjoyed the restaurant recommendation and info on which cabs to take. Cabs pretty much $1.50 US
Great breakfast included. Had 2 massages.
Thank You

  • Stayed: September 2012
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6  Thank Nothitchingtoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 11 September 2012

Dear Sir/Madam,

Thank you so much for such a wonderful review and for talking so fondly of your experience in our hotel on Tripadvisor

It is such a joy that we’ve been able to contribute towards making your holiday in Hanoi a memorable one.
We thank for your pleasant comments about our friendly staff and the excellent food that you enjoyed. Your comments are encouragement to all of our staff here.

Thank you and we look forward to having you with us again when you return.

Yours sincerely,
Ecommerce Manager – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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