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“Excellent”
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
Ranked #113 of 607 Hotels in Hanoi
Reviewed 16 July 2012

Stayed here for 3 nights as part of a tour package in July 2012.

Rooms:  the rooms are well appointed and clean, although a bit on the smaller side.  Everything is controlled via a panel next to the bed which is quite convenient.  The tv had a large selection of channels from all over the world.  The room was well equipped and came with a mini fridge and safe.  There is no wifi in the room, Internet access is only available via an Ethernet cord.  The beds were comfortable and the washroom was clean.  Maid service was provided daily.

Amenities: the hotel has wifi free of charge in the lobby.  There is a fitness center and spa on site although I did not use these.  The hotel will provide currency exchange to VND at normal rates.  While we were there the hotel lobby was under renovation however they were proceeding in sections and this did not affect our experience at all. 

Food: the hotel restaurant serves a breakfast buffet which was good and had a large selection to suit anyones taste.  Minibar items were priced quite high when compared to outside stores.  Also the prices for dinner from the restaurant were a bit higher than other nearby places, although not ridiculous.  The room had free coffee and tea as well as 2 small bottles of water included.

Location: as we were part of a guided tour I didn't get much of a chance to explore the area.  There were a few restaurants and small shops very nearby and our tour van only took 15 minutes or less to take us to most landmarks, so the location is, by deduction, fairly central.  

Staff:  The staff here were by far the highlight of our time here.  Everyone was kind and helpful, they went above and beyond to help out.  My friend required a prescription and the hotel sent a staff member to walk with us and translate.  They also recommended restaurants and gave us ideas of what to do.  Everyone from the bellboys to the manager was simply delightful.  The staff at Sunway was phenomenal and for that reason alone I would return to this hotel in a heartbeat.  

Overall: Aside from the higher prices at the minibar and hotel restaurant (which I have found to be common at nearly all hotels throughout the world) this hotel is great.  The rooms are comfortable and clean, the breakfast is huge and delicious with many choices, and the staff was genuinely concerned with our enjoyment of our stay and incredibly kind.  I would recommend this hotel to anyone staying in Hanoi.  The staff really made this hotel into a highlight of my time in Vietnam.

  • Stayed: July 2012
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Thank Canadiantraveler117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this reviewResponded 18 July 2012

Dear Sir/ Madam,

We thank you for taking time to write such a wonderful and detailed description of your stay with Sunway Hotel Hanoi.

Your comments are such a motivation for all of us here at Sunway and will spur us to do even better for our guests. We are indeed proud of our team and are glad that we have been able to contribute towards your memorable holiday in Sunway and Hanoi.

In another 3 weeks our refurbishment would be complete and our guests will be able to enjoy a new and relaxing ambience with a bigger seating capacity in both our restaurant and lobby lounge.

We are happy that you enjoyed are recently refurbished rooms with its new carpets and amenities.

Thank you and looking forward to serving you again soon.

Yours sincerely,
Management & Staff – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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536 - 540 of 794 reviews

Reviewed 9 July 2012

We stayed at the Sunway Hotel at the beginning of our holiday and I think we were just unfortunate to get a room that had a musky smell. Otherwise all was adequate. The second time we asked to be moved which they kindly did and we got a great room on the 10th floor. The staff were very friendly and always obliging. What lovely people the Vietnamene are! Nothing is too much trouble. I would still recommend this hotel to travellers to Hanoi.

Room Tip: Ask for the 10th Floor
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  • Stayed: July 2012, travelled with friends
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Thank StanfordRiverLodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Dear Sir/Madam,

Thank you for choosing to stay with Sunway Hotel on your recent holiday to Hanoi. We are so happy that we have been able to contribute positively towards your holiday.

We thank you for your valuable comments and have taken immediate corrective measures to prevent such occurrences so that our guests can enjoy their our good clean rooms and a better holiday.

My staff and I look forward to the privilege of serving you again soon.

Yours sincerely,
Management and staff. – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

I have recently visited Hanoi and stayed at Sunway Hotel Hanoi. The service is excellent and the rooms are superb, they have recently done the renovation.
The food is excellent in the coffee shop, if you need anything special, speak to the waiters and they will be serve you with a smile.

Room Tip: Motor cycle noise is every where, it fantastic to see the front view.
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  • Stayed: June 2012, travelled on business
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Thank remysColombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear Sir/ Madam,

Thank you for writing such a wonderful review about your stay at Sunway Hotel Hanoi.

We are absolutely delighted to hear that you had a wonderful stay with us and enjoyed our service especially our room service and helpful staff. Your kind words will encourage us to strive even harder to continue to provide good service towards our guests.

We look forward to the opportunity of serving you again or even your friends when you recommend them to our hotel in the not too distant future.

Yours sincerely,
Management Board – Sunway Hanoi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2012

My first night in Vietnam got off to a great start with my stay at the Sunway Hotel after a tiring flight. I was warmly greeted late at night by the staff & shown to my very nice room. A good size, clean, quite, and cool air conditioning. The best thing was the hotel staff who were very helpfull without being in your face. Especially Lucy, the guest relations officer, who made a special effort to help me with an urgent laundry problem. I enjoyed the facilities including the buffet breakfast. A large variety of foods & very filling for the day ahead. The downstairs computers were handy before having a relaxing drink at the bar. The location is not too bad with only a short taxi ride or a bit of a walk in the heat if you feel energetic, to various nearby well known tourist locations. There are a few good eateries nearby if you want to feast your tastebuds at dinner. I'd give the Sunway another go.

  • Stayed: April 2012, travelled solo
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Thank chris f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear Sir/ Madam,

We thank you for taking time to write to Tripadvisor about us and for your wonderful comments about our courteous staff and the wide breakfast spread that you enjoyed.

We are glad that we have been able to contribute positively towards your holiday. Your comments have been a tremendous encouragement not only to Ms. Lucy but to all of us here.
Thank you once again for choosing to stay at Sunway Hotel Hanoi.

We all look forward to having the pleasure of welcoming you back soon

Yours sincerely,
Management & Staff – Sunway Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2012

Essential combination to start our day in Hanoi on a hot day. Room was very comfortable, clean and spacious. Complimentary bottles of water and coffee making facilities were provided in the room which added a lovely touch. Would have been nice if there was free wi fi in the room though there was an internet cable to plug in your laptop which we didn't bring along on our vacation. We had a good night's sleep, hotel is quiet. Breakfast was superb, a wide spread of items from pho, rice pancakes, freshly made waffles, your choice of made on the spot omelette, variety of bread and pastries, assorted fruits, local delights like fried noodles, fried rice and congee, cheese, salad and passionfruit and guava juice. We were simply spoilt for choice. Would definitely recommend this hotel to our friends. Hotel staff are friendly and helpful. Most enjoyable stay indeed.

  • Stayed: June 2012, travelled with friends
    • Value
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1  Thank WBin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear Sir/ Madam,

Thank you for taking time to share your wonderful experience at Sunway Hotel Hanoi. We are absolutely delighted to hear that you had a wonderful stay with us and highly appreciated our service especially our international buffet breakfast and quiet comfortable rooms. We thank you for your valuable comments about our wifi which we will have in all rooms soon as we are currently finalizing with our contractors on the installation.

We do look forward to welcoming you back to Sunway Hotel soon

Yours sincerely,

Management & Staff – Sunway Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Price Range: $66 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is the first all Club Room concept French Boutique Hotel in Hanoi, with easy access to the capital's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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