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Reviews (2,195)
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Reviewed 5 April 2018

We started our visit to Vietnam at the Melia - wow! great start! Lovely hotel in a great location close to French and old quarters. the hotel interior is lovely and the room we had was fabulous - the biggest bed we have ever seen! and comfortable. The bathroom was great and well-provided with everything you could need. The breakfast buffet was staggering in its range - even roast beef available!! the staff - in restaurant, reception, at the door were all wonderful. It was a lovely start to our holiday and set the bar very high! Sadly the weather did not allow us to use the roof-top pool

Room Tip: Ask for room in a high floor.
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, Guest Experience Team at Melia Hanoi, responded to this reviewResponded 6 April 2018

Dear Neil W,

Thank you so much for making the time and taking the effort to write and post your review up here on Tripadvisor.

We are glad to know that you enjoyed our hotel and you had such a wonderful experience with us.

Our goal is always to make sure that all our guests have a wonderful stay.

Thank you once again and we look forward to welcoming you back soon.

Best regards,

Diana Delgado
Guest Experience Team

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Reviewed 4 April 2018

What an amazing hotel, nothing like I expected to see in Vietnam. One of the finest I have stayed in throughout North American, Europe, the Carribean, Australia and Asia. BeAutiful room with super comfortable bed especially appreciated after a 14hr flight. The breakfast buffet was amazing - so much to choose from and so very tasty. Great spot to walk to sites from as well.

Stayed: March 2018, travelled with friends
1  Thank sealzitolwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, Guest Experience Team at Melia Hanoi, responded to this reviewResponded 5 April 2018

Dear sealzitolwyn,

Thank you so much for making the time and taking the effort to write and post your review up here on Trip Advisor.

It is a pleasure to know that you have enjoyed our room, our breakfast and you have had a nice stay with us!

On behalf of myself and all the staff of Melia Hanoi, we look forward to welcoming you back for another visit the next time you are in Hanoi!

Best regards,

Diana Delgado
Guest Experience Team

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Reviewed 4 April 2018

5 star hotel at affordable pricing. Attentive, English speaking staff; Clean, large, quiet well appointed rooms with good showers and water pressure. Fabulous breakfast buffet . The location is central in the French Quarter near Hanoi Hilton and a couple blocks from the city lake and Old Quarters. Traffic lights on streets nearby make crossing safer. Lots of business people stay here. Highly recommended.

Room Tip: We asked for a room higher up and quieter.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank craigsearle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, Guest Experience Team at Melia Hanoi, responded to this reviewResponded 5 April 2018

Dear craigsearle,

On behalf of myself and all the staff of Melia Hanoi, I would like to thank you for having chosen us for your recent stay, as well as for taking the time to post your comments on Tripadvisor.

We are glad to hear you loved the hotel, our location, and our breakfast buffet.

We truly hope to welcome you in the very near future with another memorable experience.

Best regards,

Diana Delgado
Guest Experience Team

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Reviewed 4 April 2018 via mobile

The hotel is in a perfect position for easy access to various parts of Hanoi including the Old Town and the French quarter. It is a beautiful hotel with well appointed rooms with wonderful views over the city. Breakfast is excellent as was our meal in the restaurant and all the staff extremely helpful.
However, the outdoor pool was a disappointment. With only 12 sun beds they were all taken early in the day. But much worse was the smell of cooking oil which became pervasive later in the afternoon. I can only imagine that the extractors we could see were from the kitchens and vented near the swimming pool. Perhaps this is something that could be rectified.

Stayed: April 2018, travelled as a couple
1  Thank jackiew296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, Guest Experience Team at Melia Hanoi, responded to this reviewResponded 6 April 2018

Dear jackiew296,

Thank you very much for choosing Melia Hanoi for your recent stay. It was a great pleasure to have you with us.

I am very sorry to read that we have not covered your expectations. The opinion of our valued customers is very important for us; all the comments are analyzed and used to improve our services. We will keep working on the area of improvements you mentioned. Please accept our sincere apologies for the inconveniences you suffered.
On the other hand, I would like to thank you for your kind comments about the rooms, breakfast and staff. I will share your nice comments with our team, who I am sure will be encouraged by your remarks.

Once again, our most sincere thanks for your feedback. We look forward to welcoming you again in the near future.

Warm regards

Nguyen Thanh Binh
Guest Experience Team

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Reviewed 4 April 2018

Stayed at the Melia Hanoi for the first 3 nights of our trip to Vietnam and it was superb. Good location at edge of French quarter and only 10-15 min stroll to the old quarter and lake. Generous comfy rooms, good beds and showers etc. Breakfast buffet amazing - so much choice. We needed to switch rooms on one night due to a leak in the riser adjacent and this was dealt with swiftly with no fuss at all, very good service. Lots of helpful English speaking staff. Would highly recommend the Melia.

Stayed: March 2018, travelled with family
1  Thank Leigh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaHanoiHotel, Guest Experience Department at Melia Hanoi, responded to this reviewResponded 4 April 2018

Dear Leigh F,

We appreciate your comments regarding your stay at Meliá Hanoi. It is always a pleasure to receive positive feedback.
We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive comments will help us with our continuing effort to improve the service quality for our guests.

Looking forward to welcome you back at Meliá Hanoi.

Best regards,

Jose Manuel Rodriguez Ataury
Guest Experience Team

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