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All reviewswashing machinetennis courtswest lakeswimming poolmini marttwo bedroom apartmentfree shuttlesquash courtself cateringsmall supermarketcheap taxi ridewestern and asian optionswithin easy reachphorooms are hugeold quarterdowntown hanoi
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Reviewed 4 March 2018

The staff is excellent here making sure that your stay is without any problems. Breakfast buffet is good with many western and asian choices. Shuttle to get you into town easily. There are many cafe and restaurant choices within walking distance. Extremely quiet makes it a great oasis after the bustle of downtown Hanoi.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Bryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this reviewResponded 5 March 2018

Dear Bryan F,

Thank you very much for the wonderful review. We are all thrilled to know you enjoyed the experience and the team contributed to a comfortable stay.

We would be delighted to have the opportunity to serve you again.

Kind regards,
Romain P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

The room was great cleaned ever day ,Breakfast was great ever day the staff where great as well,The reception helpfully sometimes.i ask for a late check out which I book from home before I left .needed to Extend my late check out to 630 pm one person told me next 0 dollars then the next day it went up to 60 dollars not very in helping me out . Not good customer service , and no airport transfers on check out with out extra charge .not happy

Stayed: February 2018
Thank prust4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this reviewResponded 26 February 2018

Dear Prust4,

Thank you very much for the review. It was wonderful to have you with us during this lunar New Year period. The team is delighted to know your stay was great. We are all hoping having the opportunity to welcome you back again.

Related to late checkout at 6.30pm, it is correct there is a standard charge for this. For convenience we do offer room package with airport transportation as well. If this lead to a misunderstanding, thank you for the feedback, we will certainly review it carefully.



Kind regards,
Romain P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2018 via mobile

View to the lake, very clean and well maintained gardens and built Areas. The breakfast buffet is awesome, and the staff very friendly although some of them can't speak English, but they will always find someone to translate!

Stayed: February 2018, travelled on business
Thank marie o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this reviewResponded 22 February 2018

Dear Marie,

Thank you for the wonderful review. It is fantastic to know you enjoyed the view by Westlake, our gardens, buffet breakfast and friendly service. The team is thrilled you enjoyed staying with us.

Kind regards,

Romain P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

This is an excellent property with all good people and facilities made available in the premises make you feel as comfortable as home except that we miss our family. The facilities like swimming pool, Gymnasium, grocery shop, transportation facility etc are fantastic.

Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
Thank farooqui2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this reviewResponded 3 February 2018

Dear farooqui2018,

Thank you so much. This is what we strive for: to make our guest feel as comfortable as possible during their stay in the hustle and bustle of Hanoi. The team is at your service.

Kind regards,
Romain P.

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Reviewed 30 January 2018

The location worked well for us.Nice large rooms. Quality facilities. Friendly staff. We would stay there again and we’ll recommend the place to our friends who want to visit Hanoi and Halong Bay. Well worth the visit!

Room Tip: Nice and clean. Large
Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Seymore A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this reviewResponded 1 February 2018

Dear Seymore A,

Thank you for the wonderful review. The team will be delighted to know you enjoyed staying with us. We could not be happier to note you would stay with us again.

Once again thank you and we are all very much looking forward to having the opportunity to welcome you back.

Kind regards,
Romain P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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