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Safari44444334554

The best hotel in Hanoi.

5.0 of 5 bubblesReviewed 29 Nov 2023
The breakfast basic and tasty.The staff were all very friendly, special mention to Benjamin who was so kind and helpful and is a real asset to the hotel.They also had major wifi problems.If they will fix they problems this could be a very good hotel.I hardly write reviews but after my experience so far, I knew I had to brag about how amazing this place is. Every single person we’ve encountered here have been great. I am beyond impressed. I will not hesitate to come stay here again and will absolutely recommend it to all of my friends. Hotel is very close to the lake.
Date of stay: November 2023
Trip type: Travelled with friends
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1 - 6 of 13 reviews
Reviewed 24 November 2023

The hotel is amazing, good sized rooms and very clean! The restaurant have a great view out over Hanoi.The bed mattress is a bit hard for me but all the staff in this hotel were amazing. Best customer service we have experienced anywhere. Big shout out to Benjamin who was so helpful and informative and shared lots of inside tips for enjoying our time in Hanoi. Highly recommend and will be back!

Date of stay: November 2023
Trip type: Travelled with friends
1  Thank Departure35698244638
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2023

The hotel is beautiful the staff are very courteous and cooperative, very charming. The total experience was enchanting and very satisfying. Thank you very much team Nesta. I was especially impressed with a very respectful and helping attitude of Benjamin ( dungx)
His positive energy and dedication to his work are really commendable. I wish him all success, health and happiness in life 🧬

Date of stay: November 2023
Trip type: Travelled with friends
1  Thank Subhash Chander S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2023

Excellent service and the staff are very nice and hospitable. Special thanks to Benjamin for him kind assistance and service!

We really appreciate their attention and their recommendations with which places to explore in Hanoi.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Happiness24700604321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2023

The reception staff, especially Miss Jenner Anh Thu, was very helpful. We stayed for 4 days 3 nights and on the third day one of our group fell down on the stairs at the main entrance of the hotel and found her head, shoulder and ankle injured. Jenner and two other staff rushed to assist with some basic dressing of the wounds. Jenner also took extra effort to accompany our friend and her husband to hospital to get X-ray and checks. Without her assistance, our friend will have difficulties with language getting to the hospital and sorting out everything.

We are grateful and greatly appreciate the help of Jenner. The staff at the reception and the restaurant had been so helpful and energetic. We are so pleased that we stayed at the Nesta Hotel.

Date of stay: October 2023
Trip type: Travelled with friends
Thank Ada M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2023

I spent hours observing the lake view. That panorama view is really perfect! The location is good, the room is clean and the service is wonderful. The mattress is a bit hard...But anw I enjoy the stay and definitely come again.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Giang N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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