We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (780)
Filter reviews
780 results
Traveller rating
555
155
39
14
17
Traveller type
Time of year
LanguageAll languages
More languages
555
155
39
14
17
Show reviews that mention
All reviews honeymoon suite church bells halong bay joseph cathedral no elevator old quarter family room balcony overlooking lower floor perfect location hoan kiem lake the hotel staff welcome drink sister hotel friendly hotel amazing staff small hotel
Filter
Updating list...
542 - 547 of 780 reviews
Reviewed 5 April 2012

The staff and location are the most valuable assets of this hotel. I don't know that this would be considered a solid 3 star hotel by US standards, however, it is a definite recommendation. The staff is very keen in staying attuned to your needs. For example, if they notice it's raining or about to rain outside, they will offer an umbrella. If you walk in from a hot day, you are offered a drink. This is done out of consideration and not because they are expecting anything. In fact, it is akin to being welcomed home each time you return. That is refreshing indeed. I agree with some of the previous notations about a few things being broken, and some of the less than refined areas of construction, but you still get excellent value for your money. To be able to offer fresh fruit juices, breakfast, toiletries, and cleaned room everyday at that location at the price is a huge bargain. The physical accommodations, while not 5 star is a typical hotel room of its category....nothing is missing. They do try to sell you tour packages, but so does every hotel and once you dont show interest you are left alone. The cathedral can be a double edged sword..it 's beautiful, but the bells ring frequently. You get used to it, and if you stay on the opposite side, it's less intrusive. Judy, Phuong, and the manager, and every staff member I came across did a superb job. The only reason not all names get mentioned, is the fact some are more capable of speaking English than others, therefore you interact more. Same goes for the ladies who clean the rooms...they also try to communicate in English. Great job everyone, hopefully your bosses realizes how great a job you're doing. I feel like every dollar was well spent here.

Room Tip: If you think you will be bothered by the ringing bells of the church, ask for a room on the other side...the rooms that end in '01, instead of '02. Also, if you don't like exercise climbing stairs, ask for a lower floor.
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank winsomet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2012

I booked by Agoda (it cost me more than hostelbookers.com by $35 for 2 nights so don't use them!) and had to trust the photos, which proved to be accurate. Even though I am travelling solo I went for the honeymoon suite for its size, balcony and interesting bed!

The noise of the cathedral is a little off-putting (5am and the bells didn't seem to stop for 10 mins but it probably wasn't really that long!) and the stairs are not the best thing, but except for that it's quite nice.

The furnishings and fittings are nice, but only superficial and quality, typically in Vietnam, is low. But, there's cable TV with plenty of English (and other language) channels, wifi (which didn't work well) and a computer for use in the honeymoon suite. There's a bath tub which is very nice too. It'd be great if there was a rainshower but oh well!

Overall, a pleasant hotel and reasonably priced. Didn't have breakfast but it looked good.

  • Stayed: March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kawaskuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

We recently stayed a month in this hotel. The staff were very professional but also very friendly and they made our stay in the hotel feel like home, rather than a hotel. Great facility, close to everything. We stayed in the spacious beautiful room with a balcony overlooking the St Joseph Catholic Cathedral. Central to everything, the Old Quarter, loads of Vietnamese as well as Western restaurants and Hoan Kiem Lake. All the staff couldn't have given us better service. Each suite has a computer in the room, all facilities are modern and reasonably priced for the value. Breakfasts were great with lots of variety. We are happy to highly recommend this hotel to anyone wanting to stay in Hanoi.

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2012

The staff of this new addition to the splendid star hotels on Au Trieu is bending over backward in hospitality. We arrived very early on an overnight bus and our room was not ready, so they gave us breakfast and stored our packs while we went out exploring. They offered us a room on the third floor with twin beds, but we chose to wait for the smaller 6th floor room with terrace and sky. Lots of stairs to keep us healthy. We like that. This is not for you if you need an elevator. The location, near the Cathedral, is perfect and the neighborhood is interesting. The price was a very reasonable $30. Breakfasts, cooked at the other hotel across street and walked over, was most generous. The staff were great.

Room Tip: HIgher floors have sky, but more stairs.
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank siyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

There are several good points about Splendid Star Suite in Hanoi: (a) great price -- very economical indeed; (b) great location -- central, in old Quarter, close to a range of restaurants and Hoan Kiem lake, (c) good service: front line staff here are helpful, and one of them whose name is probably "Judy" (at least she signed the receipt that looked like Judy) was particularly resourceful in advice; (d) it is newer than its sister hotels (two of which are behind the hotel); (e) the honeymoon suite rooms are huge -- almost twice the size of the deluxe rooms, and have great views of the Cathedral (which the hotel faces). (f) there is a private computer in all the suite-rooms

Some things I was not too fond of about the hotel: (a) there is no lift -- so if you are given the sixth floor (which has the best views), you have to climb up and down a spiral staircase. If the porter carries you luggage up those stairs, please be sure to tip them for their labour. (b) All the furnishings & fittings in the rooms are very low -- it's like the hotel is meant for short people. So I got constant back-aches from bending down -- for electric plugs, for bed, for luggage rack, for everything, they are all down low for you to reach. (c) Although the hotel is relatively new, you have to get the hotel staff to fix things right (some lights blown out but not replaced; air-conditioning is not switched on because the master switch is controlled by receptionist; the remote controls in the room for DVD player in the room are missing; phone line in the room may not work unless you ask the staff to turn it on. Imagine if the phone line is not working, and you're on the 6th floor, you have to climb down to the lobby to contact the staff. So while front-line staff in this hotel are friendly, room-keeping service needs improvement (d) Finally, it does not bother me that much because I can sleep like a log, and do not mind the chimes, but those who are easily disturbed by sound, please bring ear-plugs. The church which the hotel faces chimes every 15 minutes, and at 6am, the bells ring for about 3 minutes.

Room Tip: If you don't like the bell-chimes of the Cathedral which the hotel faces, ask for a back room -- but you dont get a view as a trade-off. Those rooms that face the Cathedral have a small patio which is good for summer for you to sit and sip tea.
  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hilltriber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews