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XinSyan
Singapore, Singapore

Rundown Facilities, Lovely Staff Though

2.0 of 5 bubblesReviewed 1 Nov 2019via mobile
I first stayed in this hotel back in 2012. The most memorable part of my stay back then was how friendly and helpful the staff were, and the room was squeaky clean.

Sadly, 7 years later, only the quality of the staff remains. You still have friendly crew who greet and chat with you, always ready to offer help and advice when you need one.

However, the rooms have become so rundown it was disappointing. When I first got a standard room, the bathroom was very dirty mainly because they installed a ill-fitted bathtub and leave a lot of gaps & spaces cannot be properly reached by the cleaners. The room’s ambience was dingy and gloomy.

Fortunately, the helpful staff was able to help me get another room at upper floor which was much more acceptable, though still had its shortcomings.

If you were to stay here, avoid the basic standard room just for the sake of its low price. If you are on a budget, I’m certain there are plenty of newer and better hotel in proximity.
Date of stay: October 2019
Trip type: Travelled solo
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Reviews (2,111)
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5 - 10 of 2,111 reviews
Reviewed 27 September 2019 via mobile

We booked this hotel due to reviews on here but wow wish we didn’t. The location in the old quarter is good. And the staff are so helpful and kind they were a real pleasure. We booked a tour through the hotel and it was great. The included breakfast is maybe just average. Our room was adequate size and bed was comfortable. The rest is pretty cheap run down and crappy. The bathroom wasn’t great and shower poor. The cleanliness wasn’t great. Cheap repairs were all through the room and hotel. The air conditioner was old noisy and the remote was useless. The fridge was small and not cold. We wouldn’t recommend this hotel and wouldn’t stay again.

Date of stay: September 2019
Trip type: Travelled as a couple
3  Thank DobsnDougo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2019

Specially my room was small and congested. Breakfast is not so rich. Limited menu and it is not buffet. But stuffs & Service is good. Stuffs are helpful. It is near the old quarter. Very few place for shopping near the Hotel. No big shopping mall is there near to Hotel.

Room tip: Try to get Front Side room
Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank sharifrazi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2019

We highly recommend this hotel located in a very dynamic district of Hanoi. The staff is warm and welcoming, always attentive, especially Henry, who helped us book all our tours in Vietnam (Ha Long bay, Sapa, Hoi An, Hue, Da Nang, all transports, hotels etc.) when we arrived. It was great!

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank MarianeM166
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2019

I slept two days in this hotel. The room was very clean and the hotel located near by downtown.
I have many nice memories about this hotel especially, staff Tony help me arrange transportation to Sapa. It's so convenient. He’s very nice man
If i go hanoi, i’ll stay here again =)

Date of stay: August 2019
Trip type: Travelled solo
2  Thank 승빈 한
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2019 via mobile

Perfect location in the centre of old quarter.
Very simple and clean hotel. You get what you pay for.
Most importantly secure, clean and central.
Staff are extremely helpful and courteous as are the Vietnamese people.
Old quarter is very central and great for tourists.
If you plan on using a hotel for just sleep etc. This hotel is perfect.

Date of stay: July 2019
Trip type: Travelled as a couple
3  Thank Deisekh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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