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DavidCYW
Kuala Lumpur, Malaysia

The benchmark for all hospitality staff.

5.0 of 5 bubblesReviewed 23 Dec 2012
First and fore most. the staff at this hotel should be use as example to everyone serving in the hospitality industry. The staff where extremely helpful and friendly. the service quality shows the moment i emailed my request to arrange a airport transfer to the hotel . reply was prompt and professional. all my request was fulfilled to perfection when i was staying there for 2 nights . i couldn't find any flaw in their service. they made my trip a very memorable one. my partner and i feel so welcome when we are staying there.

Excellent Service and quality for money room . Hats off to all the staff at Hanoi Holiday Diamond Hotel.
Date of stay: December 2012
Room Tip: Ask for a room on the high floor . noise from a nearby school in the morning may be a bit...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (2,111)
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Reviewed 23 December 2012 via mobile

We decided to stay here in Hanoi due to the brilliant reviews on tripadvisor and we were not disappointed!! When we arrived from a 14 hour flight exhausted we were greeted with a welcome drink and towel which went down well. Check in was a quick and easy process. Settled in very quickly and the staff were always attentive and happy to help in any way they could. When we were going to Halong Bay for the night, they happily kept our suitcases so that we only needed to take a day bag. On our return, we didn't need to leave until 8pm for our flight and the staff happily offered us a room to get freshened up in for no extra cost! This service is better than we received in 5* hotels around Vietnam! Good value for money and brilliant location, could walk everywhere.

The only one tiny thing that if I had to complain I would say that the rooms didn't have any windows... This wasn't a big problem for us at all.

Also, just want to add that the breakfast was good too. It was menu style, but there was plenty to eat and they were happy for you to choose more than one item on the menu.

Great place, I would definitely recommend this hotel to anyone going to Hanoi! Do not hesitate, just book it! :)

Date of stay: December 2012
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3  Thank sheena123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 December 2012

We had a room 401 facing the street , very confortable , very quiet all equiped with all amenties.
All having said about the hotel, the strategic location in old town with very good service. I would like to mention about the very high level of the service of the staff. Many thanks to Jenny, Cherry , Mai and Henry at the reception. to Tien and Hoa the bell boy , to Quynh at the breakfast room and the ladies who clean efficiently our room every day. All the staff make you feel at home, they welcome you and show interest about you. They show they care. They even allow me to use their breakfast room to receive my relative from Hanoi. They call the taxi for them, and even stop the traffic to let my old relative to go in the taxi safely. If i am the owner i will be very proud of the staff and i will make sure to keep them happy.
Dao family .
Quebec Canada.

Date of stay: December 2012
  • Trip type: Travelled with friends
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1  Thank SimonD540
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 December 2012

The hotel is average but the staff are very kinds. They do not try to sell u the tour or anythings. If there some where else cheaper they will tell you about it. i stayed there for five nights. The next time i am gonna be in hanoi i will stay there again for sure.

Date of stay: December 2012
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Thank Thanat_kawinkij
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2012

We had a family room at room 401 ( facing the street ) for the greater part of the stay.

The hotel is located at the edge of the old quarter and the walk to the Hoan Kiem lake took 15 minutes. What I liked about the hotel is the welcome drink, a nice touch after a tiring journey. The family room is adequate although something for putting the luggage would be welcome. Windows are doube glazed so no street noise disturbed our rest.Toilet is spacious with general amenities. They can do better to increase the brightness in the toilet though.

The hotel entrance can be easily missed, nestled between a food place and another shop along Nguyen Sieu Rd. Hotel service is efficient, from airport transfers, same day laundry service ( at $2/kg) and breakfast counter starts on time. Clear paper work and billing made checkin and checkout a non event. In fact, they were our time keeper ( for airport shuttle ) on the last day.

The hotel has no dine in restaurant other than for breakfast so we visit the restaurant,Com Pho Co, situated diagonally opposite for once of the cheapest beer and Nem in town , not forgetting the cheerful service. There are 2 pharmacies ( 8am till late 9 pm ) just steps off the hotel for non emergencies.

Wifi is consistently available everywhere in the hotel.

Take up the hotel's offer of airport shuttle ( $18 ) - it'w worth it. The metered fare costs around $21.

If there is one grouse, it would be that staff leaves the window along the corridor open ( probably for ventilation ) but that meant fending off mosquitoes while waiting for the lift.

Date of stay: December 2012
  • Trip type: Travelled with family
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3  Thank wonder-luster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2012

As soon as we step out of the taxi, the staff greeted us warmly. They gave us a nice drink and asked us how our trip to them has been. They showed and carried our bags to our room and let us settle in. Every time we passed staff in the lobby they would have a great conversation always asking where and what we were doing. They gave us a map of the city and really went out of their way to help us in any way they could. They're English is also amazing which helped a lot. They called other hotels for us when we were planning on staying in Da nang for three days, arrange taxis, made sure we'd get to the train station on time and called our tour for ha long bay to make sure all the tickets got to us. They are truly an amazing hotel. The breakfast was absolutely delicious. They give you great western choices. We had only originally booked for one day but we liked it so much we ended up staying with them every night we were in Ha noi. The location is great, they have many little shops to buy snack, and a great restaurant across the street to have dinner ( delicious spring rolls! ) The room we stayed in was very clean and got cleaned everyday. The beds we're very comfortable compared to other Asian hotels. Bathroom was very clean. It had a nice shower in one room and the other room even had a bath tub! All in all I will definitely be going back to Holiday diamond hotel if ever I got back to Ha noi. And if you are on a budget, like I was, this hotel goes beyond your expectations.

Date of stay: December 2012
  • Trip type: Travelled with friends
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1  Thank Alexandra C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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