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Nicko79
Waikerie, Australia

So helpful and friendly

5.0 of 5 bubblesReviewed 16 Dec 2012
Amazing hotel. We had great communication with Jenny and Cherry setting up our stay, including train tickets and the like. I was confident that on our arrival everything would be in order because they can communicate in a professional and timely manner. Even when I hadn't organised a visa in time and arrived a day late, they got us new train tickets and made sure we still had a room on arrival.

The staff were very polite and would go above and beyond to help us, I really can't speak highly enough of them and their efforts. It just makes us want to go back!! Everything was spotless and the hotel is in a great location in the old quarter. We really felt we could trust them. Our billing was clear and accurate. Anyone reading this I would book now, your search is over!!
Date of stay: December 2012
Room Tip: Double glazing not totally necessary, we slept fine.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (2,111)
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1,318 - 1,323 of 2,111 reviews
Reviewed 16 December 2012

The staff were extremely helpful and friendly, they recommended some excellent restaurants for us and nothing was too much trouble, room was clean and comfortable and the breakfast was superb. A cut above the usual complimentary efforts.

Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
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Thank LLASHER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2012

We travelled as a pair and Hanoi was our first stop in Vietnam. We booked the honeymoon suite because it's really spacious for only $50/night. The staff especially the receptionists (Cherry, Jenny & Nancy) were all so welcoming and friendly plus they can speak good english. They helped us in everything. Our room was cleaned everyday and our complimentary fruits refilled everyday. The hotel is located right smack in the middle of the city centre (Old Quarters) but it's just amazingly peaceful to sleep at night. To show our gratitude, we gave the staff swiss chocolates as pre-christmas present before we left because we just love how they took care of us! Keep up the good work!

Date of stay: December 2012
  • Trip type: Travelled as a couple
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Thank chocomausi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2012

This review writing is normally part of my wifes duties, after our travels.However this time I was travelling with my 11 year old grandson.Just to re-iterate many previous reviews,it is the great friendly staff who make this such an enjoyable hotel to call"home" whilst visiting Hanoi.From the girls (Jenny,Cherry, Mai and Ha) who cheerfully answered my many email queries, before I even booked, V? who was our driver who collected us from the airport, (Na and Quynh) in the breakfast room,Henry and the security boys, nothing was ever a hassle.All this plus very comfortable beds, great wifi and computer terminal in the room, and courtesy fruit and water,.as well the location is so convenient, for whatever you wish to do in Hanoi. .Any time we returned from either a meal, or 3 days away in Sapa, ther was always time for a coool drink, and a chat. To Hanoi Holiday Diamond and Staff - Thanks.

Date of stay: October 2012
  • Trip type: Travelled with family
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Thank OzGreyNomads
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2012

My friend and me travelled to Vietnam last autumn and our first stop was Hanoi. After escaping some guys who wanted to trick us into their hotel we ran two hours through Hanoi searching for our prebooked hotel - without luck. Luck brought us to the Diamond hotel though where we went in to ask for help to fid this prebooked hote. The staff was incredible friendly and helpful. They made us sit down, gave us a drink, phoned the hotel (found out that it was renamed which was why we couldn't find it) and showed us how to get there. So when we finally made our way to the prebooked hotel and they told us they didn't receive our payment and wanted us to pay again we decided to go back to the friendly people at diamond hotel. They welcomed us warmly again and gave us an amazing room. The room was clean and very nicely furnished and the rate was alright, too. Also they gave us great tips for restaurants etc.. The hotel is situted right in the old town and it is great to explore the city from there. There might be places to stay which are less noisy but I don't think you will find them in the city centre.
We continued our three weeks Vietnam trip and when we came back to Hanoi after that to catch out flight back home we naturally came back to the place. It was a little like coming home and my friend and me both were totally amazed by the fact that they all rememberd us (even our names) and wanted to hear about our trip. We will make sure to stay at this hotel again when we go to Vietnam nxt time!

Date of stay: October 2012
  • Trip type: Travelled with friends
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1  Thank Farina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2012

We only stayed 1 night - wished we could have stayed longer. Great hotel in the old quarter. Perfect for exploring.
The staff were extremely friendly, they remembered our names every time we came in and out and gave helpful, useful advice. Great breakfast too! Room was really nice and comfortable!
Thank you!

Date of stay: November 2012
  • Trip type: Travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mona1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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