We spent 3 nights at the HHDH last week, and were very impressed with the impeccable personal service provided by every member of staff there. We were greeted by smiles and a cold drink and refreshing towel on our arrival as our luggage was whisked away to our rooms. The staff were helpful and allowed us to relax before showing us to our rooms and explaining how everything worked (tv,safe,A/C). One girl at reception, Cherry, was especially helpful with arranging a day trip for us, advising us on good places to eat and appropriate prices to pay for taxi's and shopping etc which was a great help as this was just the start of our travels around SE Asia. We planned to do a cooking class but unfortunately it was fully booked due to our late decision, but whilst we were our trip to Halong Bay, the hotel spent the day finding and booking an alternative for us without us even asking them to. The rooms are not spacious but are comfortable with very little noise, and good A/C. The only negative was that there was no natural light in our room as the window faced straight onto the building next door (about 6 inches from the window), but given we were out all day this did not cause any major problems. For a budget hotel this is very impressive and i hope the service does not change as they inevitable become more popular on the basis their excellent reviews on TA. These reviews are all thoroughly deserved, we did not experience any where near as good service in a more expensive hotel in Saigon.
