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“Pleasant Business Trip to Hanoi”

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Crowne Plaza West Hanoi
Ranked #81 of 591 Hotels in Hanoi
Certificate of Excellence
Aldershot
Level 6 Contributor
454 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Pleasant Business Trip to Hanoi”
Reviewed 16 March 2012

This is a good quality hotel consistent with a 5-star hotel in Asia. Lots of staff falling over themselves to help and genuinely happy in doing so. Good sized room and everything works. One of the best showers I've ever had!!!

Restaurant is a la carte or buffet. Expensive by Hanoi standards, the buffet represents the best value but is arounf 50USD with a different them each night (Indian, Italian & Korean while I was there). The same restaurant doubles up for breakfast which can be a bit of a shock - hundreds of people going for reasonable quality buffet fayre.

Location is some way out of the centre but not too bad for the airport, nor some of the emerging business cenres

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 27 March 2012
Dear SteveC_and_family,

Thank you very much for writing this great comment about Crowne Plaza West Hanoi.

We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.

We hope to welcome you back in the near future.

With kind regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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442 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
lisburn
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 March 2012

Great place to stay. A little out of town, all that is needed is a shuttle bus to make this place perfect. The staff are very welcoming and helpful and take time to make sure that everything is good for you. Rooms really comfortable and very very clean, can't recommend it any higher. Did not see any hotels in Hanoi that I would have preferred. The Club Lounge is terrific with great staff. Watch out for Lein and Anh who both are very friendly and informative re places to visit etc. They really are a credit to the hotel.

Will definately be back.

Cliff / May Jones stayed February 2012

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank stephen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 23 March 2012
Dear Stephen J,

Thank you very much for writing this wonderful comment about our hotel.
We are pleased to know that you really enjoyed your stay.

We will continue to work hard to meet our customer’s requirement.

We hope to welcome you back in the near future.

With kind regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 February 2012

I stayed here with my friend in late January. Was very impressed with the Hotel and service. It is all very new, and clean. The staff were friendly, and the food and Club Lounge were great. It is a Taxi ride to the city, but not too bad. I look forward to staying there again when I next visit Hanoi.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cortinatf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 16 March 2012
Dear cortinatf,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your wonderful comment.

We are very pleased that you enjoyed the services and facilities offered. We will continue to work hard to meet our customers’ requirement.

We do hope to welcome you back in the near future.

With kind regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 February 2012

Very Good hotel. Very Good service, fantastic room, good bar, restaurant and not to forget the excellent and ever helping staff. Only the location appears to be a bit far but it clearly depends on where you would want to be. Will definitely visit again.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RahulRangnekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 23 February 2012
Dear RahulRangnekar,

Thank you very much for writing this great comment about Crowne Plaza West Hanoi.

We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.

We hope to welcome you back in the near future.

With kind regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2012

I spontaneously booked the Crowne Plaza West Hanoi, because my mom want to go to the Bao Son paradise (about 5$ with cab). I got an upgrade to the executive suite, one of the biggest room in the hotel as Platinum member. The room is very "spacious" and located on the 23th floor. It has one and half bathroom, a kitchenette, dinner table for 6 in the living room with sofa and a bedroom. The view to the city in the evening was outstanding. I went to the club lounge in the evening for pre dinner. The foods were tasty and had very good quality. It made me full so I couldn't try the restaurant on the lobby floor.

In the morning I went to the restaurant Lackah to have breakfast instead. The foods were good quality and had a decent choice from western till asian breakfast.

Check out in the lounge was fast although my credit card did not work. And also special thank to the lounge staff Ms. Binh, who greeted and help me every time.

The area is a bit far a way from old town but it gonna to be a great place to visit very soon.
I would definitely stay here again if I go back to Hanoi.

Room Tip: Always with club lounge
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LiamDp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, 20 February 2012
Dear LiamDp,

Thank you for not only staying at Crowne Plaza West Hanoi but also sharing your experiences.

We are very pleased & proud that you enjoyed the services and facilities offered at our hotel.

Again thank you for your wonderful comments. We look forward to welcoming you back to the Crowne Plaza West Hanoi.

Warm regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza West Hanoi

Property: Crowne Plaza West Hanoi
Address: 36 Le Duc Tho Street, My Dinh 2 Ward | Nam Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Hanoi
#30 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
Price range (per night): $137 - $244
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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