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All reviews manager martin halong bay old quarter honeymoon suite church bells the hotel manager a great stay friendly hotel welcome drink hotel is located side street fantastic service hoan kiem lake family room quiet street home away from home location is great
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Reviewed 5 April 2018

Really enjoyed our 3 night stay, staff extremely helpful, nothing was too much trouble for Martin and his staff.
Great location in hanoi old town, close to the lake and cathederal which made a good landmark to find our way back to the hotel.
Rooms were perfect for our large family group.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Our family of 7 stayed 3 nights, hospitality first rate, location and value cannot be beaten. Rooms comfortable and quiet, located on a quiet lane. Good breakfast and an excellent range of restaurants nearby. Martin helped us get oriented and was always happy to sort out our many queries.
Happily recommend to everyone.

Date of stay: April 2018
Trip type: Travelled with family
Thank Passenger620271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We picked the Splendid Star Grand Hotel for the convenient location in Hanoi Old Quarter, but ended up loving the hotel more for the Amazing Staff!! Martin the Manager and Tommy he's right-hand man were absolutely amazing. The friendliest Vietnamese people we ever met, full of energy and always willing to help with any task - organising a Taxi, setting up a Tour, making recommendations, etc. Absolutely fantastic!!

Room tip: Just chat to Martin about your requirements and he will make a good recommendation.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jacques N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

We were recommended the hotel by 2 different friends who had stayed here on separate visits in the past year. The place didn’t disappoint! This hotel has an excellent location in Hanoi old town not far from the lake and centre. From the very start of our stay to the end the staff and manager, Martin were extremely friendly and helpful. They arranged day trips and street food tour which were extremely enjoyable. when we from halong bay the hotel was booked out however they gave us a room to freshen up in and booked taxi to the airport. An all round excellent service!

Date of stay: March 2018
Trip type: Travelled as a couple
Thank glancyjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

The room was nice and as expected. Pictures online were reflective of the room itself. The staff however was incredibly friendly and helpful staff. Went above expectations to make sure we had a good and comfortable stay and that we understood how the city is laid out and explained where to go in the city.

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank JoelY124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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