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All reviews manager martin halong bay round bed old quarter honeymoon suite church bells the hotel manager a great stay friendly hotel welcome drink hoan kiem lake side street fantastic service home away from home family room location is great hotel is located
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Reviewed 24 March 2018 via mobile

After stumbling up on the hotel we were greeted by Martin, who took us in a gave us very in depth travel advice (mainly for SaPa and Halong Bay). He told us how to go about getting the best deals and told us what prices to expect, giving us limits of how much we should be spending for each thing.

He booked our bus to sapa for a very reasonable price and wished us well. When we returned to the hotel, Martin wasn’t there but Tommy was there in his place! Tommy was excellent too. He greeted us with fresh passion fruit juice and allowed us to keep our bags in the hotel whilst we explored further. He was very enthusiastic and we had some good conversations with him. Before we left Martin rang the hotel to make sure we were there and wished us luck with our adventures in SaPa!

Truly friendly and helpful staff!
Cam

Stayed: March 2018, travelled with friends
Thank Cam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

Nice breakfast. Great room experience.
Perfect spot, near the church and important places. Near the night market and starbucks. I love the staff especially tommy, martin and anna. They are the best! Will definitely come back to this hotel.

Stayed: March 2018, travelled with family
Thank Lhei-anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018

Our stay at the Splendid Star Grand Hotel was perfect. The location in Hanoi Old Quarter was ideal. Plus, the staff was super-attentive and Tommy helped set us up with a great Halong Bay tour. We got to the hotel almost six hours before we were scheduled to check in, but Tommy gave us a room until our actual room was ready. He also made sure we had an opportunity to shower after we got back from the Halong Bay tour, even though we were officially checked out by that point. Tommy and the whole staff really bent over backwards to make sure that our stay was flawless. We’d stay here again anytime!

Stayed: March 2018, travelled with family
Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018

Good priced hotel right in the middle of the old quarter of Hanoi. Very friendly staff who are always available to help. No noise even though you are in the middle of the action. Close to great places to eat and great street food.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank gregoconoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

Nice hotel, great service - very detailed, helpful and enthusiastic staff. Upgraded us to the honeymoon suite for all three nights as we just got engaged. Free breakfast good, hotel very well located (5 min walk to the lake)

Stayed: March 2018, travelled as a couple
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony_Hao_N, General Manager at Splendid Star Grand Hotel, responded to this reviewResponded 2 May 2018

Dear beloved customer,

Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid Star Grand hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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