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“Great staff, clean hotel”

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Hanoi Serenity Hotel
Ranked #73 of 588 Hanoi B&B and Inns
Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great staff, clean hotel”
Reviewed 28 February 2012

The staff really made our stay at this hotel. The rooms are clean and there is a computer in the room, as well as computers available to use down in the lobby, however the staff are the real standouts at the hotel. They are really helpful and will go above and beyond to make sure you enjoy your time in Hanoi. When we arrived they offered us tea and coffee and sat down with us and showed us on a map all the sights of Hanoi. Next time we are in Hanoi we will definitely return to this hotel.

Room Tip: There are a lot of stairs in this hotel and no elevator, so try to get if you don't like climbin...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank larahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2012

I really enjoyed staying at this hotel. It was clean and the staff were so friendly. They upgraded us on our return stay and when I asked them to help me mail a postcard, they were happy to do so. There was wifi in our room and also a computer (first time we'd ever seen that!) If we ever returned to Hanoi, we'd definitely stay here again.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LittleBucket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2012

We were upgraded without asking and the breakfast was free and very tasty. The room is clean and well decorated. free internet and a computer in the room. Complimentary hot coffee and tea available all day.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tien H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 January 2012

The owner and his staff have a good thing going here. They are very helpful, the rooms are clean and nicely appointed. Of all the many hotels in this class with similar amenities, it is clear they focus on service in order to stand out. It's working.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcal2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lausanne
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 January 2012

We stayed about 4-5 nights there, this is probably the cheapest hotel in old Hanoi. We arrived early in the morning, could have the room quite fast. we had an issue with taxidriver (overpriced), reception staff came to help us to bargain.
Staff was friendly and very helpfull. Room was big and clean, had real hot water in the bathroom. Free wifi available in the room.
We organise the Holong Bay tour (3days, 2nights) with the hotel. We took the cheapest tour with 2nights on a boat. It was great, we really enjoyed our time there despite winter weather.

The only bad points would be that our room was on the 4th floor without any elevetor, but it seems that all old Hanoi building are the same.
And secondly, we booked one more night at the hotel to stay after our Halong Bay Tour. When we arrived, it seems that the room has not been booked properly and hotel was fool. However, they give us a room (with same price and conditions) at their neighboor hotel which is in the same group but a little bit more expensive.

If we go back to Hanoi once, we'll definitly stay there again.

Room Tip: Ask for a room in the back (not on the street).
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Francois M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Serenity Hotel

Property: Hanoi Serenity Hotel
Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #73 of 588 B&Bs / Inns in Hanoi
Price range (per night): $35 - $66
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
Official Description (provided by the hotel):
Closed for renovation as of December 28, 2009. ... more   less 
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