This hotel was so helpful from the very first email to their fond farewell to us. It was our first visit to Vietnam, and they picked us up from the airport, offered to help with visas, booked our Halong Bay cruise, found us taxis, changed currency, booked the Water Puppet show, and took us back to the airport at the end of our time in Hanoi.
We were able to check in at 8am, which was so useful, as we were able to catch a couple of hours sleep after our flight.We also paid for breakfast that morning, which set us up for the day.
Our room was small, and the space between the end of the bed and the wall was so small we couldn't get the suitcase through, even sideways. It was also difficult to walk through the space, perhaps it would be better to move the bed around and have it under the window.
The shower room was very nice, with a massive shower.
Breakfast was really good, and cooked for you, from the menu. They were quite happy for you to have as many things from the menu as you wanted.
The location is ideal, near the lake and old quarter.
When we got back from Halong Bay they showed us to their lounge on the first floor, which had comfortable chairs, a TV, and a small shower room.
It is a small hotel, but they have tried so hard to provide everything you need from a hotel, and the helpful friendly staff were second to none.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
- Reservation Options:
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi