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“Great hotel to start our Vietnam trip”

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Hanoi Elegance Ruby
Ranked #18 of 586 Hotels in Hanoi
Certificate of Excellence
london
Level Contributor
99 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Great hotel to start our Vietnam trip”
Reviewed 18 April 2012

This hotel was so helpful from the very first email to their fond farewell to us. It was our first visit to Vietnam, and they picked us up from the airport, offered to help with visas, booked our Halong Bay cruise, found us taxis, changed currency, booked the Water Puppet show, and took us back to the airport at the end of our time in Hanoi.
We were able to check in at 8am, which was so useful, as we were able to catch a couple of hours sleep after our flight.We also paid for breakfast that morning, which set us up for the day.
Our room was small, and the space between the end of the bed and the wall was so small we couldn't get the suitcase through, even sideways. It was also difficult to walk through the space, perhaps it would be better to move the bed around and have it under the window.
The shower room was very nice, with a massive shower.
Breakfast was really good, and cooked for you, from the menu. They were quite happy for you to have as many things from the menu as you wanted.
The location is ideal, near the lake and old quarter.
When we got back from Halong Bay they showed us to their lounge on the first floor, which had comfortable chairs, a TV, and a small shower room.
It is a small hotel, but they have tried so hard to provide everything you need from a hotel, and the helpful friendly staff were second to none.

Room Tip: Our room was at the back of the hotel, and looked out onto a wall, but it was quiet.
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  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Twig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (515)
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English first
Cairns, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2012

We spent a total of 5 nights at the Ruby with a couple of side trips to Sapa and Halong Bay in between our short stays. We are so glad we booked this hotel. The staff spoke excellent English and made it their personal goal to ensure that we had a wonderful stay with them. From the moment we arrived, everything ran so smoothly and professionally with all of our plans they had assisted us with. My fiancé and I have experience in hotel management, including 5 star, and we both agreed that the service was as good as it gets, just delivered in a more personal way being a boutique hotel.
My fiancé celebrated her birthday while we were there and, like many others, she received a lovely surprise when we returned to our room to find a birthday cake, balloons and rose petal decorations on the bed.
Unfortunately I picked up a dose of “Vietnamese Belly” while we were there and I was confined to the bedroom/bathroom for a day. The staff were so considerate and helpful, even running out to find me a bowl of rice and green onion soup which was a delicious remedy for my lack of appetite and energy. Thanks Hai!
We stayed in two different Junior Suites; One with a balcony and one without. Both were excellent rooms with plenty of space and modern furnishings. Like every other hotel we stayed at in Vietnam, the beds were harder than we are used to back home, however, the Ruby's beds were the best of the bunch. My fiancé was happy with the extra inclusion of an iron/ironing board. The hotel’s laundry service was fast and inexpensive.
Breakfast was great and was cooked to order. We were encouraged to have as many courses as we liked.
The location of the hotel was down a quiet side street but only metres to the hustle and bustle of the Old Quarter. Hoan Kiem Lake was a 5 minute walk and there were plenty of good eating options close by.
The hotel stored our luggage while we went on our trips to Sapa and Halong Bay and they set us up in the second floor lounge area for a shower and some rest on our early return from Sapa while we waited for our room to be ready.
We can highly recommend The Elegance Ruby and would have no hesitation in staying here the next time we are in Hanoi. Go ahead and book it!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FNQBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 16 April 2012

From the moment you step into Hanoi Elegance Ruby, the service is superb. They take care of you as if you are personal guests in their house, or better! The hotel is located in an alley inside the Old Quarter and only 7-8 minutes walk to the Hoan Kiem Lake, which is the centre of all activity. The old quarter itself is teeming with life, and the hotel is conveniently located close to the Hang Gai street- famous for its silk shops. The rooms are absolutely clean, the bathroom is gorgeous- the setting is a little compact for the cheaper rooms but comfortable. They knew its our anniversary so they organised rose petals, orchids and an anniversary cake for us! They even got us a really good deal with the expensive room at the IndoChina Sails in Halong Bay. I would recommend this hotel to everyone going to Hanoi who wants all the amenities at a damn good price!

Room Tip: Get the superior room or above.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank gypsicsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
9 reviews
Reviewed 15 April 2012

The location and service of the Ruby is the reason that we give this hotel the highest rating. Our family of 5 fit comfortably in the clean and roomy family suite. The hotel is in the middle of if all but sits back in a quiet alley. The beds are VERY comfortable. The staff is ready to help at any moment. We booked our Halong Bay cruise through the Ruby so we didn't have to prepay. The hotel stored our baggage safely at no extra cost during our outing. They also made sure we got to and from the airport on time. Don't miss this gem! It made our Hanoi experience complete.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
125 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 14 April 2012

Stayed at Elegance Ruby in March, & was so impressed by their service. The hotel itself is cozy, and they have a great complimentary breakfast menu, but it's the staff that was outstanding. They continued to help me arrange a cruise for my visit to Halong Bay, even though I wasn't staying in their hotel. The travel staff is very well informed, & was able to make suggestions according to my preferences. The hotel was so popular, that I was unable to get a room for the following 3 visits back into Hanoi since I don't plan ahead much. I then stayed at Hanoi Moment 1 & 2. But I highly recommend Elegance Ruby. I also walked into the Elegance Emerald, which was also really friendly, so this hotel knows what they're doing.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
#49 Best Value Hotel in Hanoi
Price range (per night): $45 - $102
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 15
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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