Hanoi Elegance Ruby certainly lives up to its name. The hotel facilities are immaculate, the rooms are spacious, nicely furnished and equipped with more niceties than you would receive at most hotels. However, what sets this hotel apart is the service.
I was travelling with six friends and arrived in Hanoi two days before we were due to stay at the hotel (we were travelling from Hanoi to Sapa that night). During the day we decided to explore the city, so we paid for a room at a very cheap hotel so we could leave our luggage there. We walked to Hanoi Elegance Ruby to see if the staff could arrange a day trip to Halong Bay when we returned to Hanoi. Upon arrival we were greeted with lavishly decorated refreshments. We explained that we had left our luggage at the other hotel. The manager asked one his staff members to take one of us in a private vehicle to fetch the luggage so we could instead store it at Hanoi Elegance Ruby free of charge. They also allowed us to keep some of our luggage there for a few days until we returned from our trip to Sapa. We negotiated with the manager and arranged a day trip to Halong Bay including private transfers, a private boat, a private tour of the caves and a seafood lunch as well as transport to the train station that evening and pickup from the train station when we returned from Sapa. We received all of this for an extremely reasonable price. That evening after spending a day exploring Hanoi, we returned to the hotel to wait to be taken to the train station. We were allowed to use the upstairs lounging area and shower facilities along with free wireless internet. This was all before we had checked in.
The attention to detail of the staff was faultless. I was particularly happy when they allowed me to print documents free of charge considering when we stayed at a five star hotel in Kuala Lumpur several days earlier the staff there charged us 30 dollars to print three A4 pages! Everything the hotel manager had planned for us worked out perfectly. When we returned to Hanoi we had no difficulty finding our chauffeur and the trip to Halong Bay was amazing. The breakfast topped off our stay at the hotel. It was an all-you-can-eat breakfast without a smorgasbord. Instead they allow you to pick as many items from the menu as you like and cook it fresh.
We only stayed at the hotel for one night but we were still received the royal treatment. I don’t see how any other hotel could top the service we received at Hanoi Elegance Ruby. If you are planning a trip to Hanoi, I highly recommend this hotel.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi