Huong Hai crew will not disappoint you. We had a nice bus ride with wifi on the bus from Hanoi to Halong Bay. The boat was nice and clean with friendly staffs. The interaction with Huong Hai sales agent and staff was absolutely great. They are very responsive with great customer service. We paid the 3 star cruise price for a 4 star experience.
Booked onto this tour as part of a '12 night" package and we weren't disappointed.
Collected promptly in Hanoi " the short drive of 4 hours" (120 kms!) with a " happy room break" was comfortable except for the couple squashed in the rear seats!
Promptly shepherded onto the boat on arrival we were made to feel very welcome on the boat.
Meals were well presented and the gala dinner was exquisite!
Many boats visit the same stop off spots do the bay felt crowded but overnight berthing was less cluttered.
The2nd day one spends on a day boat where you are taken sight seeing and kayaking. (This is so the main boat can return for restocking of food and passengers) Food was good and drinks a little expensive which explains why there are even vendors offering drinks etc for sale from their little rafts. It was a great day out.
Our room was incredibly comfortable and clean.
A very pleasant experience all round ending with a drop off back in Hanoi
I will not hesitate to give it a 5 star excellent overall rating if not because of the uncomfortable transfer from Hanoi to Ha Long Bay in a small van with baggage packed to the brim. The 4 hours journey in the van with bags stacked from floor to ceiling at the back, was not only uncomfortable but was also rather dangerous. However, setting the poor transfer experience aside, the ship and the staff are excellent. Equipment on-board are well kept and well maintained. The bathroom in our cabin looks literally brand new. The staff made us felt so comfortable from the moment we boarded the ship. Especially our guide Jackie, he never failed to ensure that all is well with us. He even called our cabin to check on us when we failed to show up for a cave visit. They’d also made sure we would not get hungry. The 3 meals we had on board namely, lunch, dinner and brunch were all wonderfully prepared in terms of quality and quantity. Excellent cruise!
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Great boat,excellent crew ,lovely views.Whole experience was wonderful. Food and company excellent.
Jackie the guide was a master of all trades and never stopped smiling , he was enthusiastic till the end.
Would highly recommend this tour.Did not catch any squid but spent an hour trying!
This was part of a Hoi an express 14 night tour and was outstanding value for money.
My partner and I thoroughly enjoyed the overnight cruise. The islands of Halong Bay and the ocean blend into a wonderful natural wonder. We loved every bit of our overnight stay. From exploring caves to climbing to the top of one of the islands to enjoy the awesome views of Halong. We visited a beautiful lagoon. We swam and we even fished for squid. The cruise ship and staff were wonderful. We had a lovely cabin room with a very nice balcony. The dining and bar facilities were great...lovely food. The top deck was excellent...bar, tables and seats and a pool table...on a ship! Thanks to cruise staff...and in particular Tour Guide Jackie (Chan). We had a wonderful time. We'll be back. Regards Chris R.
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