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LoveJapan080
West Kelowna, Canada

Great hotel, good location

5.0 of 5 bubblesReviewed 25 Nov 2019via mobile
Hotel is in center of Ha Long city. Room nice and clean. Friendly staff. Good buffet breakfast. Good services. Quiet room. Good view of Ha Long Bay. Happy stay. Will come again. Restaurant in house. Near shopping centre and not far from cruise ports.
Date of stay: November 2019
Trip type: Travelled as a couple
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3 - 8 of 84 reviews
Reviewed 4 November 2019 via mobile

We really enjoyed our stay at CityBay Palace hotel. The room was beautiful and comfortable (and really reasonably priced!). The staff were also great, especially Giang and Bach on reception at the front who were happy to give us recommendations on food and local activities and spas. Thanks so much for a beautiful stay 💕

Date of stay: November 2019
Trip type: Travelled with friends
2  Thank elisey147777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
citybay123, Người quản lý at CityBay Palace Hotel, responded to this reviewResponded 6 November 2019

Dear Ms Elisey,
Thank you so much for choosing our hotel and give us sincere comment. We will try our best for customers. Thank you so much and hope you always happy and successful

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2019 via mobile

The Hotel looks newer. There is a lot of construction going on in this area, but we hadn't any problems sleeping.
The bathroom was clean, but there came a little smell out of the sink.
Unfortunately the bed sheets had several plots on it and as well a lot of hair under the sheet.
Breakfast in Asia can be strange for westeners. I personally didn't like it.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank christophervU4158VB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
citybay123, Người quản lý at CityBay Palace Hotel, responded to this reviewResponded 6 November 2019

Dear Ms Christopher,
Thank you so much for choosing our hotel and give us sincere comment. Hope you always happy and successful. Thank so much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2019

Enjoy my trip with the beautiful scenery. Our room was extremely clean. It is close to the market and beach. Staffs were excellent and friendly, they always smile and greeting. I’ d definitely come back again.

Date of stay: June 2019
    • Value
    • Cleanliness
    • Service
Thank sian_kang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
citybay123, Người quản lý at CityBay Palace Hotel, responded to this reviewResponded 6 November 2019

Dear Sir,
Thank you so much for choosing our hotel and give us sincere comment. Hope you always happy and sucessful. Thanks !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2019

Room was really good and the location is perfect. Hotel staff was really helpful and nice. Thank so much! Everything went well and additional mention about transportation - hotel implemented it really well.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank anttiFIN123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2019

Cozy hotel, room is very beutiful and smart.staff is so friendly anf helpful. I can see Poem Moutain from my hotel, so beutiful.
And there are many street foods behind the hotel in the afternoon. And this is very convinient when you go shopping

Room tip: high floor, so you can see the view
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nguyễn Thị Hải N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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