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Christopher V
Hanoi, Vietnam

Good hotel with a nice room

3.0 of 5 bubblesReviewed 7 Oct 2019via mobile
The Hotel looks newer. There is a lot of construction going on in this area, but we hadn't any problems sleeping.
The bathroom was clean, but there came a little smell out of the sink.
Unfortunately the bed sheets had several plots on it and as well a lot of hair under the sheet.
Breakfast in Asia can be strange for westeners. I personally didn't like it.
Date of stay: October 2019
Trip type: Travelled as a couple
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citybay123, Người quản lý at CityBay Palace Hotel, responded to this review
Responded 5 Nov 2019
Dear Ms Christopher,
Thank you so much for choosing our hotel and give us sincere comment. Hope you always happy and successful. Thank so much
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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5 - 10 of 84 reviews
Reviewed 14 August 2019

Enjoy my trip with the beautiful scenery. Our room was extremely clean. It is close to the market and beach. Staffs were excellent and friendly, they always smile and greeting. I’ d definitely come back again.

Date of stay: June 2019
    • Value
    • Cleanliness
    • Service
Thank sian_kang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
citybay123, Người quản lý at CityBay Palace Hotel, responded to this reviewResponded 6 November 2019

Dear Sir,
Thank you so much for choosing our hotel and give us sincere comment. Hope you always happy and sucessful. Thanks !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2019

Room was really good and the location is perfect. Hotel staff was really helpful and nice. Thank so much! Everything went well and additional mention about transportation - hotel implemented it really well.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank anttiFIN123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2019

Cozy hotel, room is very beutiful and smart.staff is so friendly anf helpful. I can see Poem Moutain from my hotel, so beutiful.
And there are many street foods behind the hotel in the afternoon. And this is very convinient when you go shopping

Room tip: high floor, so you can see the view
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nguyễn Thị Hải N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2019 via mobile

We stayed at the hotel only a night when we came back from ha long bay trip. Hotel is quite ok for me but nearby is not much tourist attractions. The park is opened 2pm and we can’t go there. Most of the local people can’t speak English, so difficult to communicate with them. Hotel staff are helpful, especially Giang from reception. She is polite and helpful. When you go there, should plan in advance for visiting places.

Date of stay: March 2019
Trip type: Travelled with friends
Thank NorthStar771665
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2019

Stayed last January for business.
Location - Pros: Near mall and public market where in you can buy souvenir. Cons: Since it is near the public market, sometimes their elevator has a fish smell on it. It is also in front of construction making it noisy at night making us have hard time sleeping.
Bathroom - It was nice that their standard room still has a bathtub on it. Downside is their bidet. It is way too short!
Breakfast - Limited choices of food only though I love their fruit selection
Service - I think they should improve it more. We arrive at midnight, and they didn't even assist us with our luggage. It was also nice to know that most of their Front Office Staff know how to speak in English as I observed in Vietnam. There is a language barrier to the people since only few know how to speak and understand English. I would like to commend also Mr Ahn, Front Office Supervisor. He was very accommodating and helpful during our stay. He even shares interesting facts about Ha Long Bay and tourist spots which we can visit.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank nikkiparado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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