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Anna

June 2019

5.0 of 5 bubblesReviewed 13 Aug 2019
Enjoy my trip with the beautiful scenery. Our room was extremely clean. It is close to the market and beach. Staffs were excellent and friendly, they always smile and greeting. I’ d definitely come back again.
Date of stay: June 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
citybay123, Người quản lý at CityBay Palace Hotel, responded to this review
Responded 5 Nov 2019
Dear Sir,
Thank you so much for choosing our hotel and give us sincere comment. Hope you always happy and sucessful. Thanks !
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (84)
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6 - 11 of 84 reviews
Reviewed 10 August 2019

Room was really good and the location is perfect. Hotel staff was really helpful and nice. Thank so much! Everything went well and additional mention about transportation - hotel implemented it really well.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank anttiFIN123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2019

Cozy hotel, room is very beutiful and smart.staff is so friendly anf helpful. I can see Poem Moutain from my hotel, so beutiful.
And there are many street foods behind the hotel in the afternoon. And this is very convinient when you go shopping

Room tip: high floor, so you can see the view
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nguyễn Thị Hải N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2019 via mobile

We stayed at the hotel only a night when we came back from ha long bay trip. Hotel is quite ok for me but nearby is not much tourist attractions. The park is opened 2pm and we can’t go there. Most of the local people can’t speak English, so difficult to communicate with them. Hotel staff are helpful, especially Giang from reception. She is polite and helpful. When you go there, should plan in advance for visiting places.

Date of stay: March 2019
Trip type: Travelled with friends
Thank NorthStar771665
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2019

Stayed last January for business.
Location - Pros: Near mall and public market where in you can buy souvenir. Cons: Since it is near the public market, sometimes their elevator has a fish smell on it. It is also in front of construction making it noisy at night making us have hard time sleeping.
Bathroom - It was nice that their standard room still has a bathtub on it. Downside is their bidet. It is way too short!
Breakfast - Limited choices of food only though I love their fruit selection
Service - I think they should improve it more. We arrive at midnight, and they didn't even assist us with our luggage. It was also nice to know that most of their Front Office Staff know how to speak in English as I observed in Vietnam. There is a language barrier to the people since only few know how to speak and understand English. I would like to commend also Mr Ahn, Front Office Supervisor. He was very accommodating and helpful during our stay. He even shares interesting facts about Ha Long Bay and tourist spots which we can visit.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank nikkiparado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2019 via mobile

I rated this 3 stars based on the fact that they were cheap to book but there were renovations going on somewhere - maybe opposite the hotel and the noises constantly kept us up and our baby.

They are centrally located so it’s an easy walk to the local market. This side of Halong is not the main attraction side as that would be Halong bay.

Breakfast was mediocre and the juices were watered down. The lifts kept getting broken.

After two nights of hell we upgraded to a better room and paid the extra.

The main factor that is preventing me from coming back was the service from the hotel in a way that left a bitter taste.

When we arrived our rooms couldn’t be ready until evening. We booked two rooms so they gave us one room first for us to unload all our luggage and there was no space to walk. We decided to venture our the hotel than stay in the cramped room although we were tired from travelling from Hanoi airport.

On our last day - we were out and came back half an hour late to check out and realised they had locked our rooms and said that we would need to get our things out in half an hour or else we would have to pay an extra charge. I found this very rude as they were a few hours late giving us our rooms in the first place and then to treat us like this when we were only half an hour late for check out?!
Some of the staff were extremely helpful. In all the commotion we left some of our baby stuff in the room and had to buy new things like a thermometer for baths and a few other bits. The staff couldn’t even speak English very well and we had to communicate via our friend.
Our first room view was a building site! So ugly!
The second upgraded room view showed the bay and it was a better room to look out at.

Date of stay: November 2018
Thank Parttimepenguin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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