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Parttimepenguin
Leeds, United Kingdom

Wouldn’t go again

3.0 of 5 bubblesReviewed 30 Jan 2019via mobile
I rated this 3 stars based on the fact that they were cheap to book but there were renovations going on somewhere - maybe opposite the hotel and the noises constantly kept us up and our baby.

They are centrally located so it’s an easy walk to the local market. This side of Halong is not the main attraction side as that would be Halong bay.

Breakfast was mediocre and the juices were watered down. The lifts kept getting broken.

After two nights of hell we upgraded to a better room and paid the extra.

The main factor that is preventing me from coming back was the service from the hotel in a way that left a bitter taste.

When we arrived our rooms couldn’t be ready until evening. We booked two rooms so they gave us one room first for us to unload all our luggage and there was no space to walk. We decided to venture our the hotel than stay in the cramped room although we were tired from travelling from Hanoi airport.

On our last day - we were out and came back half an hour late to check out and realised they had locked our rooms and said that we would need to get our things out in half an hour or else we would have to pay an extra charge. I found this very rude as they were a few hours late giving us our rooms in the first place and then to treat us like this when we were only half an hour late for check out?!
Some of the staff were extremely helpful. In all the commotion we left some of our baby stuff in the room and had to buy new things like a thermometer for baths and a few other bits. The staff couldn’t even speak English very well and we had to communicate via our friend.
Our first room view was a building site! So ugly!
The second upgraded room view showed the bay and it was a better room to look out at.
Date of stay: November 2018
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11 - 16 of 84 reviews
Reviewed 20 January 2019 via mobile

Stayed for business when attending a conference at the exhibition Centre down the road. Very convenient. Rooms spacious, comfortable beds, nice bath. Some rooms have amazing views. Friendly service. Negative- coffee not great at breakfast. It is a short taxi to western restaurants but lots of really good local food around. Ask at reception. Wet market right there. Nice parks on the waterfront to walk in, highlands coffee around the corner and new market just across the road with more coming all the time.

Date of stay: January 2019
Trip type: Travelled on business
Thank Leanneb310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2018 via mobile

Excellent small hotel in Halong. Good for an overnight if you don't overnight on one of the boats/junk. Room are nicely decorated, good beds. Small office. Bathrooms luxury. Good shower. Buffet breakfast good, could be improved.

Date of stay: October 2018
Trip type: Travelled on business
Thank RieksLok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2018 via mobile

Great hotel for a great price !
- Very clean
- variety of food to choose on breakfast
- friendly and helpful staff
- excellent laundry service ( they have handled our "after Sapa trekking shoes" :) )
- plenty of restaurants in a walking distance ( especially the Loving Hut - all you can eat Vegan place )
- big shopping mall located 100m from the hotel

Date of stay: September 2018
Trip type: Travelled as a couple
Thank paniczklos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2018 via mobile

We stayed in this hotel for 2 nights. Originally we were meant to stay in the city bay hotel across the road, but were given an upgrade!

The foyer is beautiful and the assistance you get from the staff inside is great - nothing is too much.

The room was lovely with great views of the bay and a clean, spacious bathroom.

The only thing I would say is we found the location a little bit out of everything - there weren't as many places to eat/drink and other than our Halong Bay tour there wasn't much to do.

Date of stay: August 2018
Trip type: Travelled with friends
Thank Hannah C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2018 via mobile

Me and my friend were pleasantly surprised when we arrived at sister hotel ‘City Bay Hotel’ to find that we’d been upgraded without even asking! This is a lovely hotel - clean, well decorated, with friendly and helpful staff. However we wish we had chosen somewhere in a different location - this hotel is in Ha Long City rather than Ha Long Bay, where there are limited restaurants etc for tourists. Also don’t get excited about the fitness suite as it has limited equipment! But overall, a good stay.

Date of stay: August 2018
Trip type: Travelled with friends
Thank bethcon_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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