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Nhật T

good

4.0 of 5 bubblesReviewed 4 May 2024
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Date of stay: May 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Muong Thanh Grand, Kinh doanh at Muong Thanh Grand Ha Long Hotel, responded to this review
Responded 5 May 2024
Dear Guest
Thank you for trusting and using the services at our hotel. We thank you for taking the time to rate the hotel. We hope to welcome you back in the future to use even better services
Sincerely thank you
Nguyen Thi Thu Van
Hotel manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (83)
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1 - 6 of 83 reviews
Reviewed 29 February 2024

We have chosen Muong Thanh Grand Ha Long hotel for our family's post-Tet holiday: The first comfort when setting foot in the hotel is the hotel's cleanliness, the attentiveness of the reception staff, and the specialties no matter what . It was a small group of guests, but we were personally welcomed by the hotel director himself with a very friendly smile. During our stay here, we were very satisfied with the amenities, the delicious food, the friendly attitude, the politeness of the leaders and hotel staff.... we will come back in the future. Next steps when arriving in Ha Long. I would like to take this opportunity to wish good luck, happiness and prosperity to all the staff and staff of the hotel.

Date of stay: February 2024
Trip type: Travelled with family
Thank Dung N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Muong Thanh Grand, Kinh doanh at Muong Thanh Grand Ha Long Hotel, responded to this reviewResponded 1 March 2024

Dear Valued Customers
Muong Thanh Grand Ha Long Hotel greatly appreciates your compliments on Tripadvisor. We are delighted to know that you had a wonderful experience at our hotel. Your compliments are a great source of encouragement for our staff. We always strive to bring you the best service with professionalism, thoughtfulness and friendliness. We hope to continue to welcome you back in the future.
Best regards,
Nguyen Thi Thu Van
Hotel manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2023 via mobile

This hotel is big in town with a great view of the bay. The room is huge but it outdated
The room was clean but damp smelled
Breakfast one day was bare minimum because seem like only our group , the second day was much better because there were 2 other big groups so there were more choices
The hotel is near restaurants and market
The services were slow and not friendly, not even a smile
The hotel is running down and no longer a 4 stars hotel, many services are no longer available due to lack of customers for this hotel and other hotels around town
This hotel is in the new area of town so it’s not close to night market but cleaner area

Date of stay: January 2023
Trip type: Travelled with friends
Thank ndjunke53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Muong Thanh Grand, Kinh doanh at Muong Thanh Grand Ha Long Hotel, responded to this reviewResponded 9 February 2023

Dear Mr/Ms,
Thank you for choosing and using the service at Muong Thanh Grand Ha Long Hotel!
We have received your comments and will have a plan to improve our facilities and services.
We hope to welcome you to stay at the hotel next time to experience again, to acknowledge the effort to improve service to meet all needs of customers.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2021

- The room: Superb clean. Spacious. Worth the price. Amenities are at an excellent level.
- Meal provided: Yes. Delicious and expensive.
- Interior design: Excellent.
- Location: Located on the busiest street of Ha Long, provided easy access to all food stalls and most importantly, the general beach.

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jason W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Muong Thanh Grand, Kinh doanh at Muong Thanh Grand Ha Long Hotel, responded to this reviewResponded 9 February 2023

Thank you for choosing Muong Thanh Ha Long as a place to stay for your trip. We are very pleased that you are satisfied and hope to continue to have the opportunity to serve you in the future.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2019 via mobile

We had a great vacation with many interesting experiences! We make a reservation check in 1 Oct for our family. The hotel is near market, seafood restaurants, Beach, etc. Staff is hopeful and enthusiasm.
Will come back again!

Date of stay: October 2019
Trip type: Travelled with family
1  Thank JojoV137
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Muong Thanh Grand, Kinh doanh at Muong Thanh Grand Ha Long Hotel, responded to this reviewResponded 9 February 2023

Thank you for choosing Muong Thanh Ha Long as a place to stay for your trip. We are very pleased that you are satisfied and hope to continue to have the opportunity to serve you in the future.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2018

This four star hotel, is part of one of the larger Vietnamese Hotel chains, is professionally run... and located in the very centre of Ha Long Bay. It offers (free) WiFi, Parking and has a swimming pool. It also offers "Sea Views" of the nearby Ha Long Bay. The large reception area is staffed by English speaking staff and rooms are large and clean (NOTE: booking on line can reduce the cost by 50+%!!). One can easily walk and explore the town, restaurants, bars etc. in Ha Long Bay and all of its other attractions. The staff can be very helpful in making recommendations as to interesting "land and sea based tours". If one has an interest in this very incredibly beautiful part of Ha Long Bay-- this is a very good place to stay.

I hope that this Review has been helpful.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerServiceMTHL, Sales Executive at Muong Thanh Grand Ha Long Hotel, responded to this reviewResponded 3 May 2019

Dear Mark D,

Thank you for choosing to stay with Muong Thanh Grand Ha Long!

We really appreciate you taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay with us.

Once again, thank you for your kind words. We always looking forward to have you back at Muong Thanh Grand Ha Long!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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