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Reviewed 17 June 2019

Hotel was good, clean and close to a theme park as well as a touristic night market. Room was good with nice view to Ha Long Bay. Breakfast was ok but staff at restaurant was likely inattentive due to a large group of guests in the weekend. Bell-boy was unhelpful and unfriendly. I had a box that I did not want to bring it to my room and bring back to lobby as I was about to check-out in the next few hours later. But the staff told me "Please bring it to your room because there are so many bags here and I am not sure if we can lose yours". WTH? Guest wanted to leave bag at bell counter but then was advised to bring to the room? So disappointed!

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Kiet Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gmnovotelhalongbay, General Manager at Novotel Ha Long Bay, responded to this reviewResponded 8 July 2019

Dear Mr Kiet Q,
Thank you for spending time to give us the feedback about your stay at Novotel Halong Bay. We were very glad when we received your compliments about: Room, our location and foods in the hotel. Beside that, we also noted your complaint about the bell- boy and waiter attitudes. First of all, we would like to apologize you for all the inconveniences in the hotel. We also hope that you can sympathize with us in the high demand season. There has been the number of guests using the services of hotel everyday especially this season. So sometimes the quantity of staff was not enough. But we will try to restrict all the negative things to the guest as more as possible. About the case between you and our bell - boy, I am sure that I will warn him and train his attitude as a good staff. Once again, on the behalf of Novotel Halong Bay, we would like to apologize to you and hope another opportunity to welcome you back to our hotel.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2019 via mobile

It was a good experience overall. Swift checkin and checkout. Professional staff and nice restaurant with multiple dining options at reasonable price, especially promotional combo menus. Nice view of the halong bay beach from balcony that is available with most rooms. Smoking rooms can be available but prior intimation is recommended. Well maintained and comfortable rooms. Breakfast not really great and predominantly Chinese/Vietnamese like most other hotels in Halong. Many local and other restaurants, groceries and souvenir shops very close to the hotel, including seafood, Chinese and Vietnamese. Nice pool but facing the sun, no shade, during the day. Lobby not air conditioned as is the case with most hotels in Vietnam. Live water fountains show with music can be seen from hotel balconies facing the beach in the evening. Sunworld park with rides and cable car about 1.5 km from the hotel

Running water not available in WC

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Usama Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gmnovotelhalongbay, General Manager at Novotel Ha Long Bay, responded to this reviewResponded 8 July 2019

Dear Usama Z,
Thank you for you opinions about our hotel after your stay at Novotel Halong Bay. We believe that all the compliments from you is as a huge motivations for the staff from all departments. Thank you for appreciating our hotel's location, room, front office and another services highly. Although you gave us a lot of praises, we also received and noted somethings which didn't satisfied you, such as: the shade from pool, the air condition at the lobby bar,... We promise that we will improve all of them as quick as possible. And hopefully we have the chance to welcome you back to the hotel very soon.
Sincerely,

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Reviewed 6 June 2019

We stayed here for two nights. The facility is very conveniently located and well maintained. While staying there it was filled with hundreds of poorly behaved children. We understand noisy kids, but these were rude, yelling, and not watched by their parents. In spite of this, the staff made our stay very enjoyable. Particularly, "Tung" in the restaurant went above and beyond his job to make us comfortable. He seated us in a quiet location (without us asking), he attended to our dinner even though he was not a server, and he genuinely made us feel welcome and that he cared. We would stay here again just for his excellent service - even with the noisy children.

Room tip: Choose ocean view even if a little higher cost.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank seti_nation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gmnovotelhalongbay, General Manager at Novotel Ha Long Bay, responded to this reviewResponded 8 July 2019

Dear seti_nation,
Thank you for your valuable feedback to out hotel - Novotel Halong Bay. We received your opinions and compliments as well about the facilities, location of the hotel, outstanding staff,... We were very inspired and grateful for all the positive things you give to us. And I am sure that I will impart your praises to our staff especially Tung. Beside your satisfaction, we would like to apologize you for the noisy children. We will try our best to find out the way to solve this issue in the high season. Hopefully we will have the opportunity to welcome you back to our Novotel Halong bay.

Sincerely, The Hotel Management Team

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Reviewed 2 June 2019

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gmnovotelhalongbay, General Manager at Novotel Ha Long Bay, responded to this reviewResponded 8 July 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 May 2019

A beautiful hotel,a bit outside of the city centre.
Beautiful,clean rooms,a nice swimming pool and bar.
Nice and beautiful located restaurant,but very crowded and noisy during breakfast time with struggle at the buffet...therefore bf price isn't convenient.

Always a very friendly and helpful staff

Date of stay: May 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Klaus2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gmnovotelhalongbay, General Manager at Novotel Ha Long Bay, responded to this reviewResponded 8 July 2019

Dear Klaus2011,
Thank you for spending time to give us your valuable feedback about your stay at Novotel Halong Bay. Your satisfactions about the facilities, the pool and bar,... is exactly our expectation and our responsibility. I will impart your praises to our staff of all departments as a huge motivation to work better and better. Beside that, we will note your issue about another noisy customer and the struggle during the breakfast buffet. Because this time has been the high season so hopefully you can sympathize with us. We also have tried to control and balance everything to bring the best feeling to the customer when using our services. We will try more to find out the solutions for this problem. We look forward to seeing you again in the hotel very soon.
Sincerely, The Hotel Management Team

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