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minexco
Kingston upon Thames, United Kingdom

Lovely Hotel wrong location

4.0 of 5 bubblesReviewed 21 June 2019
We stayed here to two nights. It is a large imposing hotel with living gardens hanging from the walls. Somewhat more appropriate for business travellers than tourists in my opinion. Easy to get around by underground which is clean and efficient. Chinatown right next door
Date of stay: June 2019
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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Reviews (34)
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2 - 7 of 34 reviews
Reviewed 18 April 2019

Vivian was excellent, she speaks English, kept in contact via whatsapp, arranged wonderful tours...highly recommend the Bai Tu Long tour for the authentic rustic experience. Extremely happy with the room best I have stayed in, comfortable bed, free snacks everyday and available snacks for purchase...lovely touch. Large bathroom and HOT water.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Audrey1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2018

Had 3 rooms for a family of 6.

Receptionist spoke good english and she also helped to arrange 3 rooms on the same floor for us. The rooms are clean.

The toilet lighting in my room was not working and hence, they offered to change room for us as they were not able to change the light bulb there and then. However, they only offered to change room when we called them the second time regarding the change of light bulb as they did not get back to us.

The receptionist helped to arrange transport and the cable car tickets on short notice to the Sun world complex, which was about 15 minutes drive. She also helped to arrange transport back to the hotel.

Breakfast was simple and homely. Was not a buffet spread as one of the family members (i assume its a family run hotel) was the one in charged of breakfast. Had the option of having eggs and bread or their local noodle soup pho for breakfast.

Lastly, hotel was near the sea and Vincom plaza (shopping centre) with a supermarket. Overall, it was a pleasant experience and would recommend this place!

Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank sophiachoo_22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2018

We really enjoyed staying here. The room was on the 6 floor and there was a lovely outlook to the Park and the shops in the distance. Great location as the Hotel was close to the sea and we spent many time walking around the area; going to the Plaza and having lovely dinners. We went on Wonder Bay Boat which was very exciting looking at all the Islands, going into caves, kayaking and several walking areas.
Ms Vivian and the other staff were very helpful and organised us to go to Sun Wheel, on a Cable Car and on the Ferris Wheel and organised a taxi for us to go on a bus to Ninh Binh.
Lovely time.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank willyandmaggie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2018

Family of 4 stayed for 1 night. Room was clean and tidy enough but unfortunately we had to get our toliet unblocked twice in that 1 night stay. Reception was helpful enough and pointed us in the direction of the plaza to get food that night. The area is lovely and has a big park just down from it and is a lovely walk through the park to the plaza which takes about 10 mins at a leisurely pace. There is also an amazing view of the harbour area to the side of the park. Was ok...ish for a 1 night stay.

Date of stay: September 2018
Trip type: Travelled with family
Thank Holly A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2018 via mobile

We stayed there for just one night before leaving for a cruise. However, that one night was enough for us to realize how bad the service was. The breakfast was exceptionally bad, the staff spoke very little English, and they arranged two cars for us to take us to the pier; both of which were late.

Date of stay: August 2018
Trip type: Travelled with friends
Thank mahroosc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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