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Reviews (562)
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All reviewsavenue mallrooftop restaurantwalking streetswimming pool on the roofrooms are smallbreakfast staffshort staysoi buakhaonice hotelcomfortable bedsconvenient locationpleasant staylk metrowould stay againnice poolexcellent stayquiet area
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Reviewed 4 January 2017

Hotel very overpriced for a basic very small room. Staff very friendly and helpful. Would never stay again as room maid leave door wide open whilst she cleans other room. Because I told her off the next day my room didn't get cleared

  • Stayed: December 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank geoffreyd610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisa B, ผู้จัดการ at Travelodge Pattaya, responded to this reviewResponded 17 January 2017

Dear 'geoffreyd610'
Thank you for your feedback on your stay at Premier Inn Pattaya.
I am very concerned to read that your experience did not live up to your expectations and I wish you would have let us know more details about this so we could have investigated it more thoroughly and would ask that you kindly contact me directly. Once again, please accept our sincere apologies for the inconvenience.
This is certainly not the level of service we are known for as you will see from the site here, in almost all cases our guests leave with a positive experience.
We would relish the opportunity to welcome you back and really prove to you how great the Premier Inn Pattaya experience can be.
Kind Regards
Alisa B.
Distribution Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

Clean and well-prepared facility, easy to access location. It's the third times to stay this hotel. I was fully satisfied with this hotel. One of the recognized changes felt this time is that the staff attitude and friendliness was not as the same as felt before. This is the only point for further improvement. Except threat, this hotel is nice and convenient for most of the tourists.

  • Stayed: January 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank oz820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisa B, ผู้จัดการ at Travelodge Pattaya, responded to this reviewResponded 17 January 2017

Dear 'oz820'
Thank you very much for great review!
We are happy to hear you loved to stay at Premier Inn Pattaya.
Definitely sure, your satisfaction is the most important to us and your comments will be passed to the team to keep it up the great work.
We take note of your point the lack of service is being shared with our relevant department heads to take appropriate training for all staff to serve you better in the future.
We all look forward to welcoming you back soon.
Kind Regards
Alisa B.
Distribution Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

friendly staff comfortable beds, not for large families . Rooms are small, windows dirty , pool area to small , food good slightly expensive. Parking facilities not to good. location excellent quiet area.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisa B, ผู้จัดการ at Travelodge Pattaya, responded to this reviewResponded 17 January 2017

Dear 'Michael R'
Thank you very much for your comments and feedback about your stay at Premier Inn Pattaya.
We’re really glad to hear that you love our friendly staff, comfortable beds and our location.
Definitely sure, your comment is the most important to us.
We do hope to welcome you again for your next trip.
Kind Regards
Alisa B.
Distribution Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017

I asked for a king bed superior room for 3 of us, including 3 yrs old kid. I got a room withtwin bed and they joined the 2 to make it king size.

Staffs are not good at English so communication was a problem.

In room ammenities were not upto the mark.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank samiwashek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisa B, ผู้จัดการ at Travelodge Pattaya, responded to this reviewResponded 17 January 2017

Dear 'samiwashek'
Thank you for your feedback on your stay at Premier Inn Pattaya.
I am very concerned to read that your experience did not live up to your expectations and I wish you would have let us know more details about this so we could have investigated it more thoroughly and would ask that you kindly contact me directly. Once again, please accept our sincere apologies for the inconvenience. This is certainly not the level of service we are known for as you will see from the site here, in almost all cases our guests leave with a positive experience.
We would relish the opportunity to welcome you back and really prove to you how great the Premier Inn Pattaya experience can be.
Kind Regards
Alisa B.
Distribution Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2016

The Premier Inn is one of the newer hotels and is located at the rear of the Avenue shopping Mall which you can pass through to get to second road.
The rooms are clean and comfortable with quiet airconditioners and with a nice bathroom. It was well maintained by the cleaning staff and the reception staff were very efficient and always smiling.
It is located very close to the nightlife of LK Metro which is 10 minutes walk away and there are plenty of bars within a couple of minutes walk and a 7/11 right across the road.
Pleasant Hotel at which I would happily stay again.

Room Tip: 2nd foor wher I stayed was nice and quiet.
  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MickB160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisa B, ผู้จัดการ at Travelodge Pattaya, responded to this reviewResponded 17 January 2017

Dear 'MickB160'
Thank you very much for great review!
We are happy to hear you loved to stay at Premier Inn Pattaya.
Definitely sure, your satisfaction is the most important to us and your comments will be passed to the team to keep it up the great work.
We all look forward to welcoming you back soon.
Kind Regards
Alisa B.
Distribution Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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