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WhatDeWonderfulWorld
Bangkok, Thailand

Release & Relax

5.0 of 5 bubblesReviewed 16 Feb 2016
in room facilities is perfectly fine
service minded with careness by all staff (well recognize their guests)
variety of foods & beverages (long hours operation for breakfast) with differences atmosphere (many sellection of dinning areas)
relaxing outdoor pools
Date of stay: January 2016
Room Tip: sea view villa pavilion is perfect stay for couple:)
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton P, Manager at InterContinental Pattaya Resort, an IHG hotel, responded to this review
Responded 18 Feb 2016
Dear WhatDeWonderfulWorld,

Thank you for sending us comments, we certainly appreciate hearing them.

Your supportive feedback towards our staff & hotel facilities allow us to know our service efforts are appreciated and you’re enjoying all components during stay with us .

Please allow me to share with our team members of your great feedback and rest assured we will continue to make it even better for your next visit

Let us know if there is anything we can ever do to assist you further and we look forward to welcoming you again for your next trip to Thailand

Warm regards,
Sheraton Pattaya Management


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,002)
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Traveller rating
1,469
366
100
38
29
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Reviewed 1 February 2016

A great resort , excellent views of the sea.

Excellent restaurants - specifically the latitude which is got the best view of the sea.

The hotel staff was very polite and excellent in service. The only disadvantage all restaurants shut by 10.30. Thus if one wants a drink or late night snack one has to eat in the room or venture out. Given the location of the resort they should have a 24hour restaurant.

The hotel is secluded and tucked away from the hustle of Pattaya. A great place to relax. The hotel offers shuttle service to town and back. Also available local cabs at the hotel. Returning to the hotel anytime late at night one has to organise own transport.

The hotel has a rocky sea front and a man made beach. Great if one want to sunbathe but no for a swim. The water is rough, rocky shore and dirty water.

Sheraton needs to have a relook at their rooms - large rooms , clean with balcony. but rooms outdated , compared to other newer hotels and specially when compared to sheraton standards. Bathrooms - showers need desperate overhall - poor water pressure in the rain showers.

overall we enjoyed our stay for three days. We were out of the hotel most of the times to the nearby beach areas and evening we spent in town enjoying various upmarket bars such as Hooters, Gulivers

Room tip: choose rooms on the thord floors or pool facing
Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Navichopra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton P, Manager at InterContinental Pattaya Resort, an IHG hotel, responded to this reviewResponded 3 February 2016

Dear Navichopra,

Thank you for letting us know feedback of your recent stay with us.

We are delighted to learn that you have enjoyed your stay and we be able to deliver our services of excellent to reach out your expectation. We will share this positive comments with our team member and will ensure our consistency services standard to be continued or even better for your next visit. Your comment of the beach is well noted and we do hope you will come back to enjoy sunbathe with us for your next trip in Thailand

Appreciate your direct feedback of room, water pressure and the comment of restaurant operation hours. We will review each point and see if there is any improvement in the nearest future.

Look forward to welcoming you again for your next trip!

Warm regards,
Sheraton Pattaya Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2016 via mobile

Simply brilliant. Great views. Pools are enormous. Staff very friendly and happy to help. Located away from the seediness of Pattaya Beach but the regular shuttles until 9.30pm let you shop, go to the beach etc. Restaurants are very, very good. Will be back.

Date of stay: January 2016
Trip type: Travelled with family
3  Thank 484ajaya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton P, Manager at InterContinental Pattaya Resort, an IHG hotel, responded to this reviewResponded 28 January 2016

Dear Ajay A,

Greetings from Sheraton Pattaya Resort!

It was our great pleasure to having you with us and we do appreciate your kind taking time to let us know feedback of your recent experience. On behalf of the Sheraton Pattaya Management team, we very much look forward to welcoming you & your family at any times should you have plan for next trip to Thailand

Warm regards,
Sheraton Pattaya Management


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Reviewed 22 January 2016

I stayed in an ocean front deluxe pavilion. Upon arrival, I was welcomed with a cold towel and a drink. SPG status was recognized and noted at check in. The pavilions are far away and the property is massive, so golf carts took me to the room. The service is available to pick up and return to the lobby as well. There is a shuttle offered that drops off and picks up from Central Mall on the Pattaya strip. I did utilize this and it was very prompt in arrival both ways. There are several pools and restaurants in the resort as well.

The pavilion has a wonderful view and top notch views. There was fresh fruit in the room and complimentary bottles of water. The furnishings are very high quality hardwoods. The tub was amazing and there was a separate shower. It wasn't the largest room, but everything was so nice and beautiful. The pavilion has a balcony area that had amazing views. It was nice and quiet throughout the day and night. I would definitely stay here again - it is a perfect and romantic option for Pattaya, great for those who want to be away from the hustle and bustle of the strip and walking street.

Date of stay: January 2016
1  Thank jayyu1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton P, Manager at InterContinental Pattaya Resort, an IHG hotel, responded to this reviewResponded 25 January 2016

Dear Jerry Y,

Thank you for taking time to provide us feedback of your recent experience stayed with us!

We are delighted to learn of your stay a pleasant one and meet with you expectation during your entire stay with us and we will share the great comment to our team member to cherish their service and to make it even better for your next stay.

Please let us know at all times should there be any future plan to revisit us and we look forward to welcoming you at Sheraton Pattaya Resort

Warm regards,
Sheraton Pattaya Management

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Reviewed 20 January 2016 via mobile

I stayed for Chinese New Year with family. It's typical Sheraton hotel ( resort ). As a member of spg, I chose this hotel but because of the swimming pool. It's good for kids. Breakfast is buffet. In pattya I think one of the best for it. Fitness is lack of shower room and Sauna but only fitness machine there ( so only give 4 stars). A bit confusing for using lifts to go to dinning.

Date of stay: February 2015
Trip type: Travelled with family
Thank triptostar2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton P, Manager at InterContinental Pattaya Resort, an IHG hotel, responded to this reviewResponded 21 January 2016

Dear triptostar2015,

Thank you for your comment and appreciate your kind choosing us to stay with your family on your vacation

It is our pleasured to learn that you have enjoyed our international buffet breakfast and swimming pools are meet with your expectation.

In regards to fitness, we have noted of your feedback and we will look for future opportunity if any change in the future. Please be informed we do have sauna room which is available at Amburaya Spa in case you have chance to stay with us for your next trip

We are so sorry to hearing the challenge of using lift to go to dinning. We will review the signage to ensure proper direction are in place and shown for all convenience

Thank you once again. Should there be any further comment or feedback, please feel free to contact us at all times

Warm regards,
Sheraton Pattaya Management

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Reviewed 19 January 2016

The Sheraton Pattaya Resort is a nice four star hotel - not a five star resort. The service is very friendly, but the staff is unfortunately not very good at English, which causes some confusion and mix-ups. In order to be a five star resort, the menus at the restaurants should at least be different (only two restaurants + poolside bar) and the hotel should offer some further services, such as a small shop etc. The room was clean but the bathroom was starting to show signs of age. Also, an AC system that does not simply blow cold air into the room would be nice. the We had a nice stay, but after one week I was ready for something else.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank laura_LCR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton P, Manager at InterContinental Pattaya Resort, an IHG hotel, responded to this reviewResponded 21 January 2016

Dear laura_LCR,

Thank you for taking time to provide us feedback and experience of your stay.

Regret to learn that you have some challenging time to communicate with the team. We will certainly review more training for staffs. Please rest assure that we keen to improve our communication services for your smoothly stay in the next occasions

In regards to your comment regarding resort outlets. We value your feedback. However, please be informed that resort has offering limited number of room inventory as we not large size of the hotel. We will ensure our two outlets and pool-bar has offering more varieties with good mixed of options are available to serve. Other concerned regarding AC system along with bathroom comments are taken well noted to get it improvement

Once again, thank you for your feedback and we hope to welcoming you back for your future trip to Thailand

Warm regards,
Sheraton Pattaya Management

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