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Reviews (723)
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29 - 34 of 723 reviews
Reviewed 6 August 2019

Great location as it is near to walking street and malls, beach is just opposite. Room is clean and spacious. I love the design. Breakfast is great with varieties of choice. Definitely i will come back if im visiting pattaya again.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
1  Thank zh0ngyic
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 10 August 2019

Dear zh0ngyic


Nice to hear from you feeling happy with your staying and thank so much for your praising about our hotel. We will try to do better for your staying in next trip.

Hope to see you soon as we look forward to welcome you back to LK The Empress.

Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2019

This property has many attributes but really needs a full renovation, peeling paint, stains, blown mdf doors and furniture, although it appeared clean, due to it being worn out it gave an unclean feeling.
Pool area is ok but does get very busy. The room compendium has incorrect details on several items
Breakfast is quite extensive if you mainly want Asian cuisine. The location is great and surrounded my many restaurants/shops.

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank foantrip
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 6 August 2019

Dear foantrip


Thank you for your stay with us and for sharing your experience with other travelers.On the other hand,We're really disappointed with your some unsatisfied items.

Please rest assured we have addressed this with the team to ensure we will try to improve on this and for make more your next wonderful vacation , please do not hesitate to reach us with your advice at our area manager via email at areamanager93@gmail.com for 24 hrs.

Hope you will consider us for your next vacation.


Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2019 via mobile

The hotel rooms very clean, comfortable and spacious. Breakfast buffet could have been better. The staff was not so friendly. Check in and check out process was a little time consuming. The pool was clean with great view.

Date of stay: July 2019
Trip type: Travelled with family
Thank shwetasolo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 26 July 2019


Dear shwetasolo


Thank you for your choosing to stay with us at LK The Empress and much more extremely happy to welcome our valued guests. We always try to maintain our standard service and on the other hand , we take everyday to develop our hospitality service cause of guest's perfect stay is our mission.


Nice to hear that you enjoy with our room, pleasure with the service and happy with our hotel facilities. We promise that we will keep this your satisfy feeling in your next stay.


Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2019

Terrible! ‘Welcoming ‘ staff were so rude and spoke all of two words of English!
Cleanliness of room 3/10
Mouldy shower cubicle
Air conditioner vent probably has listeria growing in it it’s so dirty!
Sent washing to laundry and ended up with shrunken clothes
So no, not a happy camper!
Won’t revisit this place.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Rosa n
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 16 July 2019

Dear Rosa M


Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken note of your comment and have been looking into them personally together with the department concerned.

For your suggestion and more negatives feedback which you would like to inform us please dropping at our area manager ( areamanager93@gmail.com ) 24 Hrs.

Hope to having you as a valued guest in our hotel again in the future at LK The Empress.


With Appreciation,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2019

Great location right on Beach road. . Part of LK hotel group. Book superior water view rooms with balcony. Large swimming pool and gym Friendly and helpful staff. WIFI and TV hit and miss. Good buffet breakfast.

Date of stay: June 2019
2  Thank mfralso
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 17 June 2019

Dear mfralso


Thank you very much for your choosing and giving us for both positive and negative feedback to us.On the point of wifi signal and TV. issues. We've already sent them to our maintenance for improving now.


We hope that you will consider us for your next vacation.


Warmest Regards,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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