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All reviews beach road family mart store jacuzzi bath mike shopping mall egg station hot water hotel lobby breakfast buffet location is great small balcony reception desk comfortable rooms sea view room very nice hotel rooms are big nice room late check
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Reviewed 19 June 2018

I stayed here for 3 nights. It is really close to everything. Opp. famous Pattaya Beach. Great facilities in room, Big room, Big washroom, Big bathtub, Nice Swimming Pool.
Nice & Responsible Staff.

It was really a great stay with LK The Empress.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Rohit W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 25 June 2018

Dear Rohit W


Thank you very much for choosing to stay at LK The Empress and for the time that you have taken to write a review.

It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back.


Warmest Regards ,
Customer Service Team

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Reviewed 14 June 2018 via mobile

We were a group of 10. On reaching the support staff came out on their own to help us with the luggage.

The receptionist had trouble conversing in English. Also a security deposit was taken despite doing an advance payment. We weren't told about this.

We had requested for an early check in, which again took time.

Rooms - well lit, clean, spacious, beautiful, have been made to showcase the imperial era so they shouldn't be misunderstood as old. We had swimming pool and ocean view from our balcony. Superb!
The jacuzzi in the bathroom is worth spending at least 30 minutes daily.

Breakfast - a variety of choices. Do try the Cheese cake, it just melts in your mouth. Most of my group was vegetarian and they liked the options provided.

Beach is hardly 30 M away and there are plenty of food options available. Would suggest all Indian tourists to please prefer the Indian restaurants on the road behind the hotel - Madras Darbar etc.. Avoid the beach facing ones if you want Indian veg food.

There's a mall, supermarket, Pizza Hut, McDonald's, Burger King, plenty of 7-11 stores, KFC within 5-7 minutes of walk. Families can easily reside here and needn't worry about the nightlife and action of PATTAYA as it's mainly near walking street and by the time its all over, most of the people are already in their rooms. So Relax and enjoy the beach front location.

Cheers

Stayed: June 2018, travelled with family
Thank TAARESH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 18 June 2018

Dear TAARESH



Thank you for sharing your experience to our fellow TripAdvisor members. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to receive your kind remarks about all our offerings. It is heartening to know that you had a wonderful time here.

We thank you again for giving us a chance to be at your service and for appreciating the different facets of our hotel on TripAdvisor. Your compliments and patronage are invaluable to us and we assure you that you would enjoy the same high level of hospitality every time you stay with us.Thank you again for your positive feedback.

Looking forward to seeing you again soon at LK The Empress.



Warmest Regards ,
Customer Service Team

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Reviewed 12 June 2018 via mobile

The overall ambience of the Hotel is not that great, while a good amount of efforts are seen in artificial flowers and decorations but clearly it needs a refresh. A typical smell comes around from the room. The Hotel reception staff didn’t seem that friendly, rather hardly any smile on their faces. The only advantage it has - It’s just 10 mins walking distance from the “Walking Street” and that was the only motivation for us to stay in this Hotel.

If I happen to visit Pattaya again, I wouldn’t stay here again.

Stayed: June 2018, travelled as a couple
1  Thank Keydesai2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 18 June 2018

Dear Keydesai2016


Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken note of your comment and have been looking into them personally together with the department concerned.

We truly hope that you will allow us the chance to demonstrate that commitment on your next visit at LK The Empress.


Warmest Regards ,
Customer Service Team

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Reviewed 11 June 2018

My Thai partner and I frequent this Hotel on average at least twice a year for what has been several years dating back to the first opening.
We have done many reviews on this Hotel in the past, so will keep this review short, current and concise.
It is noticeable that the Hotel is weathering over the years; however it was pleasing to find Management have found the time to resolve the issue with uncontrollable shower water temperatures (well it appears to be so during our last few stays). We also noticed a marked improvement to lighting in the bathrooms. Although not a recent improvement, the large selection of digital Sat TV stations is still worthy a positive comment.
However there can be no excuse for non-working bedside lamps or a leaning, nearly collapsed shelve in the shower or the lack of maintenance found in many rooms with the shower train where water sprays out indiscriminately out of damaged fixtures and where tap handles just happen to fall off. Surely it cannot be that difficult to have a proactive regime implemented where housekeeping report obvious maintenance issues or is it a policy for Management to rely on customer complaints before action is taken?
In closing, we would like to say that we have always found the staff and Management very professional, friendly, obliging and extremely courteous at all times

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 18 June 2018

Dear Ian A



Thank you for taking the time to provide your feedback and please accept our sincere apologies for the inconvenience you may have experienced in respect to the poor of our service, we pledge to improve and prevent similar problems occurring in the future.

Nonetheless, we will continue in our improvement efforts to provide excellent service to our guests.Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.


Warmest Regards,
Customer Service Team

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Reviewed 10 June 2018

Close to Walking Street, but far enough away. The neighbourhood is super friendly and the bar across the street was a nice surprise. The rooms are nice - but don't be looking for a room with a view. Didn't try the fitness room, but it seemed well equipped. The pool was great and had a nice view. Clean towels as you entered were a nice touch. The microwave was an added bonus.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank VicfromVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded 11 June 2018

Dear VicfromVic


Thank you for your stay at the hotel and sharing stories on the site of the famous Trip Advisor. Our hotel staffs feel very pleased to satisfy that we successfully meet your needs during stay with us.We are extremely happy to keep the standard of service what you impressed and very pleased to offer a new service to ensure you a pleasant stay in our hotel even more.


Hopefully we can get a favor from you to stay again soon at LK The Empress.



Warmest Regards,
Customer Service Team

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