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Reviews (1,783)
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Reviewed 7 January 2017

We had a wonderful stay. Room was very modern and clean. Loverly hotel with great amenities. Staff was exvellent. We ate at havanna,s and had wonderful lunches. Great hotel.
Swimming pool was lovely. Infinity pool with a view of the beach...

Room Tip: Try to get a room on a higher floor. Must go to rooftop in executive building for a drink. Beautiful view.
  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank deblam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, Front Office Manager at Holiday Inn Pattaya, responded to this reviewResponded 8 January 2017

Dear deblam

Thank you for your recent stay and for taking out time to review us, we are glad that you enjoyed your stay and also had a wonderful time with us.

We sincerely appreciate your feedback and very happy to know that we lived up to your expectations.

We look forward to welcoming you back soon !

Kind regards,
Santipong Srithaporn
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017 via mobile

Stayed for a whole week's conference. The hotel itself is probably one of the best Holiday Inns in the world, with chic, modern and very clean public spaces. The rooms are stunning, sleek yet with a design locally inspired and due to the height of the property offer panoramic views over beach and city. What I enjoyed even more though was the conference space which was probably the best in the world: a very stylish, modern round auditorium offering different seating which we used to the max, great ballroom and the break out space with antique stylish furnitures and views over the beach. The food and drinks were presented every time with different modern themes and super creative. The whole hotel is super creative, a Muse! Needless to say, the staff is super helpful and almost all speak good english. We truly enjoyed, and continue to speak about this experience!

Stayed: October 2016, travelled on business
Thank Michatravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, Front Office Manager at Holiday Inn Pattaya, responded to this reviewResponded 7 January 2017

Dear Michatravelling

Thank you very much for your great feedback provided to us, Its great to know that you loved your stay with us and found everything to be perfect during your stay with us. We are so much appreciated by the word "One of the best hotel you have stayed"

Thank you very much for the compliment and we will continue to work towards that to ensure our guests love our hotels.

We look forward to welcoming you back at Holiday Inn Pattaya in near future.

Kind Regards,
Santipong Srithaporn
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

I was with family on new year holiday but found service is very slow, even response from staff was not good, faced lot of trouble to get taxi on 1st Jan. noon time to go to Bangkok, as I waited for more than 90 minutes but no taxi, When I show my anger, they managed within 5 minutes. DUTY MANAGER looks not responsible for their guest and she was more happy to argue with me rather finding solution for us. Never expected such behavior from DM.

Room Tip: best view hotel
  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank manikantray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, Front Office Manager at Holiday Inn Pattaya, responded to this reviewResponded 7 January 2017

Dear manikantray

Thank you very much for your recent stay at our hotel and providing feedback. We greatly appreciate your feedback as this gives us the chance to improve on our guest satisfaction.

Please accept my apologies for the inconvenience caused you regarding our staff service not meet your expectation. We welcome any opportunity to improve. I hope that you can give us a chance to show what we have done on your next visit.

Thanks again for your feedback and we look forward to welcome you back at Holiday Inn in the near future.

Kind regards,
Santipong Sithaporn
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

This is the 2nd time I stay in Holiday Inn Pattaya. Stayed in the executive tower and spend 2 nights. The view is not as good as Bay tower but still nice cause staying in higher floor. The room is spacious and clean. Check in and out is quick. My kid enjoyed to stay in there. Only 1 thing feel strange is there are 2 alarm lights keep on flashing every 10 mins once we switch off the light when sleeping.....

  • Stayed: December 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank sisi2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, Front Office Manager at Holiday Inn Pattaya, responded to this reviewResponded 7 January 2017

Dear sisi2u

Thank you very much for your comment on TripAdvisor. Most of all great to know that you enjoyed your recent 2 nights stay at our hotel.

We apologize the inconvenience caused to you due to the alarm light not working properly during the night which make your stay not so comfortable. We have rectified the problem and will continue to improve our product to meet your satisfaction.

We look forward to welcoming you back soon.

Kind regards,
Santipong Srithaporn
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017 via mobile

The staff were courteous and professional, the overall experience was average.

- Food was good but overpriced
- Room was spacious and well-appointed but bed and pillows were uncomfortable

A good hotel but a bit overpriced in my opinion.

Stayed: December 2016, travelled with family
Thank wanabkrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, Front Office Manager at Holiday Inn Pattaya, responded to this reviewResponded 7 January 2017

Dear Christian L

Thank you for taking the time to express your thoughts and concerns. Thank you for your feedback. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Kind regards,
Santipong Srithaporn
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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