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“Excellent Staff and Service”
Review of 609 Kitchen

609 Kitchen
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Ranked #1 of 1,294 Restaurants in Pattaya
Price range: USD 3 - USD 31
Description: 609 Kitchen brings the comfort of a modern day open plan home kitchen to the cool resort set up for the savvy traveler. The restaurant will attract the diners with and elaborate, colorful fresh food display, a wide selection of healthy salads, appetizers and freshly prepared, served of the table hot delicious main course from all over the world.
Restaurant details
Description: 609 Kitchen brings the comfort of a modern day open plan home kitchen to the cool resort set up for the savvy traveler. The restaurant will attract the diners with and elaborate, colorful fresh food display, a wide selection of healthy salads, appetizers and freshly prepared, served of the table hot delicious main course from all over the world.
Reviewed 6 April 2018 via mobile

The ambience of the restaurant was nice and cozy. The staff were very friendly and service-oriented. Overall, it was a very good experience.

Date of visit: April 2018
Thank 741jenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance P, Director of Food and Beverage at 609 Kitchen, responded to this reviewResponded 8 April 2018

Dear Jen K,

Thank you for taking the time to tell us about your experience at 609 Kitchen restaurant.
We are pleased to know that you enjoy your dining experiences and the services. Your kind words have been passed on to all our team members and this will certainly motivate them.
We are looking forward to welcoming you back soon.

Kindest regards,
Hamza Cofi
Director of Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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137 - 141 of 229 reviews

Reviewed 30 March 2018 via mobile

Dear,

I’m since three days in this hotel and have eaten 3 times at 609 Kitchen restaurant.

Each time there where several basics which are missing this is not allowed for a 5* hotel restaurant.

1. Food is not coming at once (at the same time) at the table - we are three people. Each of us gets his order when is finished and not all together. The others are just looking at the one who is eating. This is a common basic in a restaurant. The “chef” should know how much time it takes for each dish in order to serve them at the time!!!

2. Waiters are not understanding the order - We have ordered Indian Tandoori Chicken and we got Tandoori Pizza ??? The minimum for any waiter is that he/she should know the menu and to understand it....

3. Waiting 40 minutes for an order??? The restaurant is empty. Other guest have buffet. So why does it take so long to prepare and serve a dish? Even in a fancy restaurant in Paris, a la carte it will not take so long. Please....

Pity because the food has a good taste but you forget it.

Catalin

PS: 10% Service charge payed for what????

Thank 172cp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance P, Manager at 609 Kitchen, responded to this reviewResponded 8 April 2018

Dear C P,

Thank you for taking the time to review your most recent stay at the Renaissance Pattaya Resort & Spa.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology poor service in the 609 Kitchen and I can assure you this is not typical of the service we strive to deliver, especially as we want all our guests to have an enjoyable and relaxing time with us. Rest assured that your feedback has been shared with the concerned managers which includes our Director of F&B and our Director of Culinary who is in charge of the ktichen for their immediate review and action to avoid any future recurrence.

I do hope we get a chance give you a better meal experience in this stay already so we can improve change your tarnished view of our hotel.

Kind regards,

Saurabh Kukreja
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

Excellent breakfast buffet with exceptional service. Excellent location and very courteous and friendly staff. I would highly recommend anyone.

Great staff: Au ,Fure ,all 609 staff

Date of visit: March 2018
Thank KiranP153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance P, Director of Food and Beverage at 609 Kitchen, responded to this reviewResponded 8 April 2018

Dear Singature Abel005,

On behalf of the 609 Kitchen restaurant team, it was our pleasure to welcome you. We always work diligently to provide a memorable dining experience with excellent service and extraordinary selection of food, which looks like we have met your expectations on this part. Your kind words have been passed on to all our ambassadors and this will certainly motivate them to keep up the good work.

Your kind word has been passed along to all our team member, and this will certainly keep them motivated
Looking forward to welcoming you back in the not so distant future.

Kindest regards,
Hamza Cofi
Director of Food and Beverage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

We explored the new Renaissance and liked the design, feel and openness of the Resort! Service was friendly and we liked the uniforms of the staff and the comfortable chairs and view.
The food however was just average. We (2) ate at the coffee shop and ordered a Pizza Margarita and a large bottle of Evian (not cold). We also wanted fresh orange juice but such was not available as a standard, which surprised us for a luxury hotel. The large Evian was also not available (non chilled) but the small Evian was.

The pizza was rather unusual for a Margarita with sun dried tomatoes and some overpowering seeds. The presentation was also unusual as the pizza was served in a deep dish thus the edge of the pizza was standing up in the air...so it was a little difficutl to eat. The taste was ok but a little salty due to the sundried tomatoes and cheese which are both salty. The thing which we really don't like with this pizza was the fact that it was drowning in oil thus we could only eat half. We mentioned it to the waitress and she said she will inform the chef. Ok! We also ordered Oregano for the pizza ...but it never arrived. As we ate only half the pizza they gave us a 70.- baht discount on a 590.- baht bill (not cheap for 1 pizza and 1 small Evian!)
On the way out we we took home 1 Danish and 1 Choco Muffin from their cute Deli shop but the price was likewise expensive at 250.- baht for 1 Danish/1Muffin!

    • Service
Thank Werner R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance P, General Manager at 609 Kitchen, responded to this reviewResponded 19 March 2018

Dear Werner R,

Thank you for taking the time to review your most recent stay at the Renaissance Pattaya Resort & Spa. As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the average experience at 609 Kitchen, I can assure you this is not typical of the service we strive to deliver, especially as we want all our dinner at the restaurant to enjoy fresh and delicious food we are known to offer. Rest assured that your feedback has been shared with the concerned restaurant and the kitchen team for their immediate review and action to avoid any future recurrence. I do hope we get the chance to welcome you back to the hotel so we can improve change your tarnished view of our hotel.

Kind regards,
Saurabh Kukreja
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

It was over expected, we were there just for a day trip spending time with friends who stay over the night. Hotel staff was very friendly,great facilities,we definitely will come back to stay!

Date of visit: March 2018
Thank Narissara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance P, Director of Food and Beverage at 609 Kitchen, responded to this reviewResponded 9 March 2018

Dear Khun, Narissara K,

We thank you for choosing to dine with us at 609 Kitchen Restaurant. It is indeed a pleasure to read such appreciative words from our guests and we're glad you enjoyed our delicacies and atmosphere. I am also very happy to hear that you were impressed by our attentive service staffs. This is really one of the things that we thrive for in our restaurant.

We are looking forward to welcoming you back in near future.

Kindest regards,
Hamza Cofi
Director of Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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