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Smile2935
Rennes, France

Room poorly soundproofed

3.0 of 5 bubblesReviewed 24 Nov 2019via mobile
My previous stays at this hotel were quite good. This time it was so so : difficult to sleep in this room. Rooms are poorly soundproofed . walls seems to be as thick as « cigarette paper »
But breakfast remains correct. the pool is ok too
Date of stay: November 2019
Trip type: Travelled with friends
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19 - 24 of 754 reviews
Reviewed 16 October 2019

If your main aim of your hotel is to consider it as a base to take trips from there to Chang Mai or it's surroundings, then this is the place for you... the lady which books trips beside the main desk whose name is Nai , is such a nice and very efficient
lady , we booked all our trips through her desk and did not regret any .
The hotel is clean, and the food is good.
Bed is not so comfortable but we got used to it, and the portions of tissues or toilet paper are really tight.
What we liked best about this hotel was it's location, cause it is located in the middle of the old quarter of Chang Mai where all the hustle happens.
All in all , I do recommend this hotel.

Room tip: choose higher rooms that over looks the mountains
Date of stay: August 2019
    • Value
    • Location
    • Service
2  Thank MayMustafa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2019

Easy to get to from the airport by taxi, bus or free shuttle (although we couldn't find the free shuttle). Once we arrived the doorman got our bags and opened the doors for us, check in was quick and easy and they gave us a complimentary upgrade of room (great start you might think). Got to our room and first impressions were ok, seemed like a standard room nothing special and since it was an upgrade from our booked standard room was expecting more. The room had everything you expect in a hotel room, the bed was big and comfy and the water pressure in the shower was good, we were on the 12th floor so had a good view over Chiang Mia. The room definitely needed a refurbishment though as it looked old and worn, lots of scratches and marks on the walls, furniture and all the tables and surfaces were badly marked and for a 4 star hotel isn't good enough in any room.

Throughout the stay all the staff were very friendly always greeting you with a smile and hello. There were a number of times however when asking simple requests at reception or at the bar that they did seem to struggle with the English and on one occasion had to get another member of staff to help us. Again shouldn't really be happening in a 4 star hotel.

The location of the hotel is excellent for walking into the old city and is a 2-5 min walk to the Sunday night market and other busy areas for food and site seeing. The night market is a 20 min walk or a 8 min tuk tuk away as well. The location was the hotels best feature.

The hotel restaurant "Chillis" throughout our entire stay never seemed to have a single person in it for lunch or dinner and sole purpose is for breakfast of its guests. We had in our booking payed in advance for breakfast since it was advertised as American breakfast and it was awful. The "HOT" options were anything but hot the pastries, breads and cakes were all stale and horrible and the "American Breakfast" options were limited to sausages and either pancakes or French bread both were dry and stale. They have obviously never been to America for breakfast as every morning the majority of "hot" dishes were noodles, rice and chicken cooked in different ways and for some reason pasta bolognaise. The juice selection was either pineapple or orange and as expected there was tea and coffee that you helped your self to. The egg station where you could have fresh eggs cooked the way you wanted was the best part about breakfast and was all I really came to having most mornings. From having such an appalling breakfast here we understand why the restaurant is always empty and it discouraged us from even once getting room service or eating at the restaurant during our stay.

During our stay we were very rarely in the hotel during the day as we were out exploring and partaking in activities. The couple of days we did stay at the hotel we were at the pool and glad we didn't have more time relaxing here. The pool was cold and refreshing to jump into in the hot weather but was absolutely filthy, full of grit, dust etc. and in the 12 days we stayed her we didn't see it once get cleaned or maintained. As well as this we only once ever saw someone at the pool bar and we were just passing to use the fitness center, both days we were at the pool no one was there.

The fitness center was very poor, with 1 treadmill and 1 multigym in a tiny room by the pool it seemed as if they had just set it up to be able to say that they have a gym without any consideration on what they should have in it or the room to exercise. Used it a few times just to get a cardio workout in but no chance of doing any sort of strength work here.

My advise to the management would be better up keep, maintenance and cleaning work to be done more frequently than they are currently doing as advertising yourself as a 4 star hotel people expect a certain standard and was very disappointed in the hotel itself. The staff were majority of the time great and very helpful but is overshadowed by the bad management. We expected a 4 star hotel and it was more like a 2.5 star hotel.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Oliver S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMORACNX-MANAGMENT, General Manager at Amora Tapae Hotel Chiangmai, responded to this reviewResponded 23 September 2019

Dear Olisan2017,

Thank you for given feedback to our hotel and all your suggestion will be brought up to department head & management meeting and will be improve soonest.

We hope to have a chance to welcome you & family back to our hotel again in the future.

Best regards,

Settawat K.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2019 via mobile

Excellent price
Great location
Very tasty breakfast
Walking distance to all attractions
Nice warm pool
Friendly service
Views on both sides of CM

Cons :

Out dated in need of refurbishment

That’s about it.I think for $50’its a great deal with feee breakfast and a upgraded room.

Date of stay: September 2019
Trip type: Travelled solo
1  Thank mojay1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMORACNX-MANAGMENT, General Manager at Amora Tapae Hotel Chiangmai, responded to this reviewResponded 9 September 2019

Dear Mojay1,

Thank you for your stayed at our hotel recently, we are glad to hear that you have enjoyable stay with us.

We wish to welcome you at our hotel again to the future.

Best regards,

Settawat K.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2019 via mobile

Lovely room which was air conditioned, it’s also in a great location which is near Pha phae market. The room is clean and modern with good views ( from the room I was in) the pool is also a great extra!

Date of stay: September 2019
Trip type: Travelled solo
1  Thank isobelwn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMORACNX-MANAGMENT, General Manager at Amora Tapae Hotel Chiangmai, responded to this reviewResponded 9 September 2019

Dear Isobelwn,

Thank you for your review us via trip-advisor.com, we glad to hear that you have enjoyable stay with us.

We look forward to welcome you at our hotel again in the future.

Best regards,

Settawat K.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2019

Really liked this hotel as it was a nice break from the local 3 star villas and hotels we had been staying.

Nice clean room and bathroom with mini fridge and air con.

Located across the road from the Old Town in Chiang Mai. which was good as things were close walking distance.

Buffet breakfast included in our stay with a wide variety to choose from.

Hotel has a decent sized pool with sun chairs around the edge located on 2nd floor.

Occasionally the power would cut out, but would come back on in a few minutes.

Wifi in the rooms wasn't always reliable. was a bit better in lobby.

Overall I was pretty happy with this place and would consider staying here again.

Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
2  Thank awildwanderess
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMORACNX-MANAGMENT, General Manager at Amora Tapae Hotel Chiangmai, responded to this reviewResponded 19 August 2019

Dear awildwanderess,

Thank you for chosen & stayed with us during your Chiang Mai trip.

Our team would be glad that you have had enjoyable stay at our hotel and looking forward to welcoming you and family back to stay with us again.

Best regards,

Settawat K.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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