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Clbarr

Beautiful Hotel

4.0 of 5 bubblesReviewed 1 Aug 2012
This was our second stay in this hotel. The buffet breakfast is one of the better we've had in our travels. The rooms are spacious enough and the staff go out of their way to assist you. The only downfall is you are a bit out of town, but the hotel provides a courtesy car to night bazaar and walking streets. There is also a free shuttle to and from Central plaza
Date of stay: July 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnChiangmai, E-Marketing Executive at Centara Riverside Hotel Chiang Mai, responded to this review
Responded 6 Aug 2012
Dear Clbarr,

Thank you very much for your taking the time to write a review on Tripadvisor in regards to your stay at Holiday Inn Chiangmai. We happy to hear that you are enjoyed your stay with us.

We, at Holiday Inn Chiangmai, strive to provide the highest standard of service therefore and we are overjoyed to read that we have succeeded and that you will be back in the near future.

Get the most out of your getaways with our region-wide Holiday Inn STAY CLEVER sale from now until 29 September 2012 where you can enjoy up to 30% off room rates in South East Asia and enjoy free internet access plus daily breakfast for two! You can't get a better deal than this because of our "Best Price Guarantee" policy* or your first night is FREE . Head over to holidayinn.com/stayclever for more details. And oh, did we mention that kids stay and eat free?

*Our "Best Price Guarantee" means you’ll always get the lowest publicly available rate on our website with no booking fees.

With kind regards
Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,097)
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Traveller rating
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Reviewed 31 July 2012

Stayed here for 4 nights in July 2012, in Executive Suite Ping Riverview. Suite was huge, over 80 sq meters, on 24th floor (out of 25). Upon arrival (1pm) room was ready. As Priority Club Platinum member couldn’t be upgraded, as I already had the best room in hotel, but some additional perks (apart from free cocktail and welcome letter) would be nice... for instance free airport transfer upon departure. Hotel is huge, but it is certainly not modern hotel, it has this feel (and smell) of classical old hotels, especially in the hallways. Service was somehow also lacking consistency (for instance, housekeeping keeps forgetting to place laundry bad in the room each day, there is no vacuuming on daily base...), as we were quite often phoning to the guest services to get this and that. Also, phone was not working for calls to other rooms, and quite surprisingly, we had small ants in our suite (in 24th floor!), and again, phone call was required that somebody came and dealt with the problem. Also breakfast is not on top level, for instance there are no fresh juices, no wholegrain and rye bread (and no fresh bread), service is slow... We also tried out fitness centre, which is ok, and pool, which has rather cold water.

Date of stay: July 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank PremiumFlyer74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnChiangmai, E-Marketing Executive at Centara Riverside Hotel Chiang Mai, responded to this reviewResponded 6 August 2012

Dear Mirror 74,

Thank you for taking the time to share your feedback at the Holiday Inn Chiangmai. I am sorry that your experience did not meet
your expectations and in that regard allow me to express my sincerest apologies.

We will bring your issue to our management meeting for further improvement. We appreciate your time in sharing your concerns, and we do hope that you will give us the opportunity to welcome you again in the near future.

Get the most out of your getaways with our region-wide Holiday Inn STAY CLEVER sale from now until 29 September 2012 where you can enjoy up to 30% off room rates in South East Asia and enjoy free internet access plus daily breakfast for two! You can't get a better deal than this because of our "Best Price Guarantee" policy* or your first night is FREE . Head over to holidayinn.com/stayclever for more details. And oh, did we mention that kids stay and eat free?

*Our "Best Price Guarantee" means you’ll always get the lowest publicly available rate on our website with no booking fees.

With kind regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2012

Booked in for 4 nights and was told it was the old Sheraton Hotel , It was like they wanted you to like the place before you went to your room. The rooms were big but old , as I think the Sheraton sold it to Holiday inn because it needed an upgrade.After the first night I went to go on to the internet but was told you had to pay 50 baht for this service , it was free if you had a laptop. I went to the office and spoke to the desk people and they told me the management would not care about my complaint. I know 50 baht is not expensive , but id you are paying for a 4 star hotl this should be free.Next morning I decided I would make a stand... I asked to speak to the manager and shorty he came down to talk to me . I told him I was not happy about there service charge and he did not care .He told me maybe next year they would look into it .Please boycott this hotel as they charge alot for the rooms and pay the workers 250 baht a day. the guests get this free. Would not go back again for this reason

Room tip: Check for free internet before booking.
Date of stay: July 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kevinpatrickbarker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnChiangmai, E-Marketing Executive at Centara Riverside Hotel Chiang Mai, responded to this reviewResponded 6 August 2012

Dear Kevinjohnbarker,

Thank you for taking the time to share your feedback at the Holiday Inn Chiangmai. I am sorry that your experience did not meet your expectations and in that regard allow me to express my sincerest apologies.

We are now working with FREE WIFI in all hotel area. Our Free wifi in public area is our first phase to do. Then in the near future all area in Holiday Inn Chiangmai will be FREE WIFI and we hope to welcome you back again.

We sincerely apologise for the inconvenience may caused.

With kind regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2012

The hotel name has changed recently and the cab driver from the airport had hard time finding this place.
It is in the middle of no where and sometimes the drivers will refuse to get out of the city and venture out this far during the peak time.
Once you return to the hotel, there is nothing around the hotel which was huge disadvantage considering I was in Bangkok where there are so much to see and do all day/night around.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JinL368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnChiangmai, E-Marketing Executive at Centara Riverside Hotel Chiang Mai, responded to this reviewResponded 6 August 2012

Dear Jin L,

Thank you for taking the time to share your feedback at the Holiday Inn Chiangmai. I am sorry to hear that your experience did not meet your expectations and in that regard allow me to express my sincerest apologies.

The hotel has changed their name since April 2007, however, they may not familiar with our new name. We are now on process to promote among local taxi driver. Recently, we’ve been added a complimentary Shuttle van service from hotel to Night Bazaar every day from 6 pm to 10 pm. and weekend walking street from 4.30 pm and return at 9 pm. since March 2012. Then your next stay with you will be more convenience.

We, at Holiday Inn Chiangmai, strive to provide the highest standard of service therefore your feedback is invaluable to us.
Please rest assured that all comments on Trip Advisor of other guests are absolutely genuine and trustworthy.

We appreciate your time in sharing your concerns, and we do hope that you will give us the opportunity to welcome you again in the near future.

Get the most out of your getaways with our region-wide Holiday Inn STAY CLEVER sale from now until 29 September 2012 where you can enjoy up to 30% off room rates in South East Asia and enjoy free internet access plus daily breakfast for two! You can't get a better deal than this because of our "Best Price Guarantee" policy* or your first night is FREE . Head over to holidayinn.com/stayclever for more details. And oh, did we mention that kids stay and eat free?

*Our "Best Price Guarantee" means you’ll always get the lowest publicly available rate on our website with no booking fees.

With kind regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2012

The hotel is conveniently located not far from the centre (the night market can be reached with a 5 minutes tuktuk ride).
We stayed in a clean and spacious room at the 6th floor, enjoyed the welcome drink at the bar and had a wonderful new year's eve dinner by the river-view garden.
There was plenty of food from several different cuisines (Thai, Chinese, Italian ...) and the staff was really nice.
At midnight, lanterns were distributed to all the guests who joined the celebration launching them to a light-crowded sky.
Breakfast was generous with good quality food as you may expect from an International hotel of this category.

Date of stay: January 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Skymax1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnChiangmai, E-Marketing Executive at Centara Riverside Hotel Chiang Mai, responded to this reviewResponded 19 July 2012

Dear Skymax1,

Thank you very much for your taking the time to write a review on Tripadvisor in regards to your stay at Holiday Inn Chiangmai.

We, at Holiday Inn Chiangmai, strive to provide the highest standard of service therefore and we are overjoyed to read that we have succeeded and that you will be back in New Year 's Eve 2013.

With kind regards
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

All staff were extremely friendly with the service actually over the top (people standing at doors to open them for me isn't my thing although I appreciate the gesture)
The rooms were well priced although all food and drinks were 3-5 times the price of in the city (I understand hotels always charge a bit more but 300-500% is disgraceful).
The pool was so full of chemicals I couldn't go in after the first day due to sore eyes.
Room service was available 24hrs although we got woken up at 130am with them knocking on our door as they had the wrong room and then it took 50min to get some milk as we had no minibar.
The location isn't really walking distance but this is the fault of our travel agent who insisted that was where everything was and wouldn't put us in the old town (where everything actually was). Transport was around 100thb / $3 each way anyway. Overall a good hotel if you want a hotel on a budget with very large and grand rooms and foyers

Date of stay: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Clinton M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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