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V C

Stellar stay at Cross Chiang Mai Riverside

5.0 of 5 bubblesReviewed 4 weeks ago
Exceptionally caring staff at the Cross Chiang Mai Riverside. I was a little sick during my stay and nothing was too much trouble for them.
The hotel is lovely and warrants its 5 star rating. Highly recommended for at least a few days stay of absolute comfort and indulgence away from the busy streets in Chiang Mai.
Date of stay: April 2024
Room Tip: Make sure to bring a bicycle helmet if you choose to use their bicycles that are complementary to...
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mario Bumroongpan, General Manager at Cross Chiang Mai Riverside Resort, responded to this review
Responded 4 weeks ago
Dear V C,

Warmest greetings from Cross Chiang Mai Riverside.

Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services.

We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated.

Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest. Your feedback serves as an encouragement for us to continue delivering exceptional service. 

Should there be any assistance please do not hesitate to let me know. 

Looking forward to welcoming you again soon. 

Best regard,
Mario and Cross Chiang Mai Riverside Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 April 2024

The hotel and the staff are the most accomodating we have ever experienced. The hospitality is five star and attention to detail amazing. Rooms are incredibly comfortable. The food in Oxygen restaurant is fabulous, made even better by such incredible staff. Special mention to Nest who welcomed us every day at breakfast and taught us basic Thai phrases. Highly recommend Chiang Mai and Cross Riverside. We hope to visit again one day!

Room tip: Try the set menu in the restaurant for dinner with paired wines - it’s divine
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jennifer R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mario Bumroongpan, General Manager at Cross Chiang Mai Riverside Resort, responded to this reviewResponded 16 April 2024

Dear Jennifer R,
Warmest greetings from Cross Chiang Mai Riverside.
Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services.
We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest.
Your feedback serves as an encouragement for us to continue delivering exceptional service. 
Should there be any assistance please do not hesitate to let me know. 
Looking forward to welcoming you again soon. 
Best regard,
Mario and Cross Chiang Mai Riverside Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2024 via mobile

Best in class service. The entire staff was so hospitable and easy to communicate in English. The rooms was very clean and spacious. We enjoyed the roof top pool and gym. The gym was well equipped and air conditioned. We would stay here again.

Room tip: Most amazing water festival during April 12 New Year. Hard to stay dry and not enjoy with the locals.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Mario L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mario Bumroongpan, General Manager at Cross Chiang Mai Riverside Resort, responded to this reviewResponded 15 April 2024

Dear Mario L.
Warmest greetings from Cross Chiang Mai Riverside.
Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services.
We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest.
Your feedback serves as an encouragement for us to continue delivering exceptional service. 
Should there be any assistance please do not hesitate to let me know. 
Looking forward to welcoming you again soon. 
Best regard,
Mario and Cross Chiang Mai Riverside Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024

We stayed at the Cross Chiang Mai riverside resort for 3 days. It is a very charming resort with excellent brick architecture. The staff were very polite and extremely helpful. We stayed at a garden view room offering soothing views of the central courtyard. The room was very clean and well maintained. We had breakfast from their charming riverside restaurant. They have both ala carte and buffet options for breakfast. The food was very delicious. The vintage Mercedes parked in the central courtyard exuded a rustic charm. The pool was neat and clean, and we loved the sparkling lights on the pool floor. We had a very pleasant stay.

Room tip: The restaurant and room service closes by 9:30 pm, so make sure u have your dinner before that, if you are planning to dine in.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sheetal S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mario Bumroongpan, General Manager at Cross Chiang Mai Riverside Resort, responded to this reviewResponded 9 April 2024

Dear Sheetal S,
Warmest greetings from Cross Chiang Mai Riverside.
Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services.
We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest.
Your feedback serves as an encouragement for us to continue delivering exceptional service. 
Should there be any assistance please do not hesitate to let me know. 
Looking forward to welcoming you again soon. 
Best regard,
Mario and Cross Chiang Mai Riverside Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024 via mobile

Outstanding hotel. Very modern combined with Thai hospitality. Amazing view of the river from the room. Michelin star restaurant on site. Very relaxing and classy place. Highly recommend this place. Noise free rooms. Wonderful view of the sunset from the room. Keep up the quality

Date of stay: April 2024
Trip type: Travelled as a couple
Thank stansthanunathan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mario Bumroongpan, General Manager at Cross Chiang Mai Riverside Resort, responded to this reviewResponded 3 April 2024

Dear stansthanunathan,

Warmest greetings from Cross Chiang Mai Riverside.

Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services.

We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest.

Your feedback serves as an encouragement for us to continue delivering exceptional service.

Should there be any assistance please do not hesitate to let me know.

Looking forward to welcoming you again soon.

Best regard,
Mario and Cross Chiang Mai Riverside Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

We booked cross Chiang Mai riverside after reading good reviews. I don’t think the reviews did the hotel justice it is SUPERB. Spotlessly clean, modern stylish design, we had a river suite (402) which was beautiful (bath and shower and double sink in bathroom) lovely balcony overlooking the garden and river. The bed was super comfy and each night there was a turn down service and there was a little treat left for you😋The gym is small but good equipment and great view overlooking the infinity pool and mountains beyond We ate at oxygen one evening and had a fantastic meal we opted for a la carte all though not cheap by Thai standards the meal we had would have been double in UK .Breakfast was gorgeous great choice even a glass of bubbles if you wanted . The location is nice and peaceful by the river just out of the hustle of the city but there is a hotel shuttle but a taxi or Tuk Tuk is only £2 ! The thing that elevates this hotel to another level is the staff they are outstanding nothing is too much trouble to arrange everyone was so friendly and always smiling 😊 We travel a lot and this is one of the best hotel experiences we have had anywhere THANK YOU all so much x

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lynda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mario Bumroongpan, General Manager at Cross Chiang Mai Riverside Resort, responded to this reviewResponded 22 March 2024

Dear Lynda M,
Warmest greetings from Cross Chiang Mai Riverside.
Thank you very much for your valuable review. Your feedback is highly valued and plays an essential role in helping us improve our services.
We are delighted to hear that your experience with us was positive, and your kind words are truly appreciated. Our team works diligently to ensure that every guest feels comfortable and enjoys their stay to the fullest.
Your feedback serves as an encouragement for us to continue delivering exceptional service.
Should there be any assistance please do not hesitate to let me know.
Looking forward to welcoming you again soon.
Best regard,
Mario and Cross Chiang Mai Riverside Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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