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Austen V
Bangkok, Thailand
MONK IS AMAZING!!!
Review of Amara Bangkok
5.0 of 5 bubblesReviewed 26 July 2019via mobile
Amara Bangkok is a beautiful hotel the service is amazing, especially in the club lounge when Monk is working! she is a beautiful lady and is honestly the nicest person in Thailand. If you choose to stay at the Amara Hotel make sure you speak to her. Thank you Monk!
Date of stay: July 2019Trip type: Travelled with family
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Reviewed 19 July 2019

They only gave us one card for the room. When boarding the pool I did not have a card to be able to get off in the elevator to my room. They forced me to go down with the wet suit and without a shirt to the hotel reception for a copy. Neither in b & b with a pool have these things happened to me. Fatal in the deal and it was a very embarrassing situation.

the staff of the pool (a girl) in the afternoon had a shameful behavior

On the other hand, the cleanliness of the room leaves much to be desired, stains all over the floor. It lacks maintenance. The only good views are from the pool but there are many more hotels as well in the area.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank plabo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narisa J, Assistant Front Office Manager at Amara Bangkok, responded to this reviewResponded 23 July 2019

Dear plabo,

Thank you very much for taking the time to let us know about your recent stay at Amara Bangkok. I can only apologize that there were aspects of your stay you had been disappointed with. In order to maintain high standards of service, feedback like yours is essential.

Please accept my sincere apology for your service experience as this is certainly not reflective of the hotel's standards. This matter has been duly discussed with management team for immediate improvement in these areas and our team has been briefed to pay more attention to all guest inquiries at all time. Furthermore, the training will be provided for our service staff highlighting on guest service standard which generally, we strive to achieve guest expectation and satisfaction.

In regards to the cleanliness, our housekeeping team has been briefed to be more empowered to report the defects. We will certainly ensure that any defects are rectified. In the meantime, we apologize for any inconvenience caused.

Lastly, we hope you will choose Amara Bangkok again in the future and give us another opportunity to demonstrate our standards and service which is renown. We remain,

With best regards,
Narisa

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Reviewed 18 July 2019 via mobile

Good relaxing bar very nice ambience and good take care of staff khun M and khun A.
Good drinks and food they serve.
Fresh air!good people.
I will difinitely come again with friend and family.amazing bar!

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank ArtRoamBKK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narisa J, Assistant Front Office Manager at Amara Bangkok, responded to this reviewResponded 18 July 2019

Dear ArtRoamBKK,

Thank you so much for your very complimentary review of Amara Bangkok following your stay with us. I am very pleased to hear that you were well looked after by Khun M and the team. It is very reassuring to receive such nice words and it motivates us to work even harder to maintain our high standards and level of service provided to our guests.

We are looking forward to welcoming you back in the not too distant future and Ms. Monk is looking forward to seeing you once again.

With kindest regards,
Narisa

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Reviewed 18 July 2019 via mobile

amazing rooftop bar!can see city lights in bangkok very nice to chill and relaxing!
thanks to khum m the assist manager who taking care of us.she make my mocktail good!!!and very hospitable.
i will recommend this to my friends and family.also k.A was so attentive!!!

Date of stay: July 2019
Trip type: Travelled solo
2  Thank Venture363153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narisa J, Assistant Front Office Manager at Amara Bangkok, responded to this reviewResponded 18 July 2019

Dear Venture363153,

Thank you so much for your very complimentary review of Amara Bangkok following your stay with us. I am very pleased to hear that you were well looked after by Khun M and the team. It is very reassuring to receive such nice words and it motivates us to work even harder to maintain our high standards and level of service provided to our guests.

We are looking forward to welcoming you back in the not too distant future and Ms. Monk is looking forward to seeing you once again.

With kindest regards,
Narisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2019 via mobile

The hotel is very well located within walking distance from major shopping centers including Central World which is accessible through the skywalk.
We found the hotel neat and on the ball in all respects except the coordination of their elevators. At times we found ourselves waiting upwards of 10minutes even though there are at least seven vehicles.
The rooms were neat and of par Standard to what I'd expect from a four star hotel.
The breakfast spread was varied and impressive and we enjoyed it very much.
Had a good time in Bangkok and being based in Amara made it easier to access many amenities which I am not sure would have been as accessible from elsewhere.

Date of stay: June 2019
Trip type: Travelled with family
2  Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narisa J, Assistant Front Office Manager at Amara Bangkok, responded to this reviewResponded 6 July 2019

Dear Peter M,

Thank you so much for your very complimentary review of Amara Bangkok following your stay with us. It is very reassuring to receive such nice words and it motivates us to work even harder to maintain our high standards and level of service provided to our guests. We do hope we will have the pleasure of welcoming you back on a future visit.

With kindest regards,
Narisa

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Reviewed 5 July 2019 via mobile

While exploring Thailand, me and the girls spent 2 nights at the Amara hotel in Bangkok.
The hotel is definitely luxurious. We absolutely loved the infinity pool with the bar. We would relax and revive with a fabulous fruit smoothie in the day. We ate breakfast at the buffet which was delicious they had a range of different types of food to suit everyone’s taste. The staff where very helpful when we where leaving the resort to explore Bangkok they would always arrange tut-tut or taxi with a negotiated Thai
price which was very lovely of them. We visited the night market , the marble temple, day market we also had a Thai massage treated ourselves to a mani and pedi whilst In Bangkok A’s was super cheap comparing to London definitely recommend. Only thing we would say was when we arrived we was asked to wait a hour for our room to be ready which was a little annoying however in a all our stay was fab:)

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank selinucar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narisa J, Assistant Front Office Manager at Amara Bangkok, responded to this reviewResponded 5 July 2019

Dear selinucar,

Thank you for your review and feedback. We are glad that you enjoyed your stay and will convey your compliments to our associates.

We hope to welcome you back to the hotel in the near future.

With best regards,
Narisa

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