The we booked through sawadee website for a grand deluxe room and as there were little information on the room that we booked, we referred to agoda's information regarding the same room. When we came, there were no coffee maker or hairdryer as mentioned. We explained to the receptionist but the receptionist were very rude and talking in thai (complaining) to her colleague. We even showed her the information provided and she memtioned that they were no coffee maker or hairdryer provided for our rooms.
What shocked me in the morning after our first night, there was a baby cockroach that was disguisting. We were so angry with the unpleasant service that we had and in addition to find a cockroach in our room. We booked for 5nights and immediately checked out after our first night. We went to book another nearby hotel "mac boutique suite" which was 5 times better than this hotel. It was overall below my expectation and such a dissapointment.
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- Also Known As:
- Grand Hotel Bangkok