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Reviewed 6 April 2018

Very clean and comfortable hotel. Breakfast is expensive though. BTS and MRT not very near considering the terrible traffic in Bangkok. Taxi and TukTuk are everywhere but need to negotiate. Best is to Grab with fixed rate and location specified and it is safe to Grab in BKK but again drivers don't really speak English and they tends to ask again for locations.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
1  Thank julietan612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanon_Wilaiwongs, Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 23 April 2018

Dear julietan612,

Thank you for sharing your experience through TripAdvisor.

We appreciate receiving your positive feedback and constructive comment that will help us to continually improve the standard of facilities and services offered to all our guests.

My team and I look forward to seeing you again when your travels next bring you back to Bangkok. Until then "khob khun krub" and sending our best wishes to all of you in Singapore.


Warm regards,



Sanon Wilaiwongs
Executive Assistant Manager

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Reviewed 5 April 2018

Overall stay was good. However, room had a smoke smell. Requested for change but were fully booked. Breakfast was good but if only they had more variety as the options were the same for the whole length of stay.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank pujian88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanon_Wilaiwongs, Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 23 April 2018

Dear pujian88,

Thank you for taking the time to leave us your review following your recent stay.

It is our pleasure to read that you have enjoyed your stay with us thoroughly. Your constructive comment about smell and breakfast is well noted and we will use this for future improvement, thank you for bringing this to our attention.

The entire team and I look forward to welcoming you back again whenever your travels next bring you back to Bangkok. Until then "khob khun krub" and best wishes to Singapore.


Warm regards,



Sanon Wilaiwongs
Executive Assistant Manager

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Reviewed 4 April 2018

Great hotel with comfortable rooms and great breakfast.
We stayed at a family room at it was perfect for the children. It is close to different malls and restaurants.We only stayed for one night but I want to stay here again the next time Im in Bangkok
The only drawback is that they dont have a pool.

Date of stay: March 2018
Thank HenrikC338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanon_Wilaiwongs, Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 23 April 2018

Dear Henrik C,

Thank you for your kind review of Centara Watergate Pavillion Hotel Bangkok.

It is great to note your compliment on our room, breakfast and location. We wish to have you as our guest for a longer period on your next visit.

Sending our best wishes your way, until we could be of service to your next time.


Warm regards,



Sanon Wilaiwongs
Executive Assistant Manager

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Reviewed 2 April 2018

Stayed for 5 nights. Hotel is close to shopping area, be it pratunam market, Night Market, Big C or Platinum mall. Hotel room was comfortable however the hot water was unpredictable, sometime it gets way too hot or way too cold.

Overall good.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Jasline N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanon_Wilaiwongs, Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 23 April 2018

Dear Jasline N,

Thank you so much for sharing your review with us.

We are glad to note that you liked our room and location of the hotel. Your constructive comment about hot/cold water is well noted and our Engineer team did fix the problem, please accept our apologies for any inconvenience caused during your stay.

Thank you once again for your feedback, they are extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcoming you back soon.


Warm regards,


Sanon Wilaiwongs
Executive Assistant Manager

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Reviewed 2 April 2018 via mobile

Came here on the 31/3 for 4days to celebrate my daughter’s birthday. Driver got it wrong as went to pj watergate , which is just next door. But no hassle.

Check in area is at level 9. The lobby area is huge with outdoor seating as the picture below. It’s nice if there is happy hour promotion and have a sip or two outside.

My room is the normal superior room :- has everything I need like hair dryer, mini fridge, water boiler, toilet amenities and slipper except bath robe. However that can be arranged, if available.

Will come back here again. As it’s just 5-7minwalks to platinum mall, 7-10mins walk to Isetan and big c. So convenient. So many food when you walk outside in the afternoon or at night for the shopping.

Date of stay: April 2018
Trip type: Travelled with family
Thank stefaniecst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanon_Wilaiwongs, Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this reviewResponded 23 April 2018

Dear stefaniecst,

Thank you for your feedback given following your recent stay with us.

It is our pleasure to read that you chose to celebrate your daughter’s birther at our hotel and our room and location meet with your satisfaction.

Thank you again for your comments and feedback. We look forward to serving you again next time you are in Bangkok. Until then we send our best wishes to all of you in Kuala Lumpur, Malaysia.


Warm regards,



Sanon Wilaiwongs
Executive Assistant Manager

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