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“Over rated”

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Novotel Bangkok Sukhumvit 20
Ranked #68 of 894 Hotels in Bangkok
Certificate of Excellence
Reviewed 17 December 2017 via mobile

Despite overall experience being acceptable, wont be returning unless having no other comparable altetnatives. Aircon is not functioning properly, it gets colder when intended to be otherwise in all the rooms our group is staying in. Breakfast spread is very poor, eating outside is a better option if you intend to stay more than 2 nites. Room housekeeping is always late in the afternoon. Positives are its location, basic hotel stuff you would expect.

Stayed: December 2017, travelled with family
Thank K Y L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 18 December 2017

Dear 'K Y L'

Thank you for taking the time to review your recent stay with us, I have sent you a direct message requesting a little more information, particularly on the Air Conditioner being colder when intended, so I can understand this better.

The most important area I would like to understand is our Breakfast spread comments, as this is one most positively talked about points within our hotels returning guests, so I am wondering perhaps if there was a specific area you believed was missing, as we provide a full selection of fresh fruits, soups, vegetarian, a full a la carte egg station, hot western and Asian dishes, cheeses and cold cuts, as well as all bakery items are backed fresh daily in house

I look forward to the opportunity to discuss both of these points with you directly and thank you for the opportunity to always review and improve upon our services and facilities offered

Kind regards

Benjamin Krieg
General Manager

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57 - 61 of 744 reviews

Reviewed 17 December 2017 via mobile

From the moment of my check in to the writing of this review everything has been great and I recommend this property with zero reservation or doubt.

The staff is diligent and committed, and go above and beyond for their duties, the interior is clean and modern, and everything in my room worked properly.

The pool area and gym were both modern and well equipped and are a great compliment to the property.

I did not use the spa nor the children's play area nor take use of the massage nor any room service.

The housekeeper did a great job and if you ask nicely will gladly give you more than the two daily water bottles.

It is walking distance to the Asok station and as well there are taxis and motorcycle taxis on the street outside.

You are a short walk away from many many restaurants and retail, as well as there's a minimart across the street from the hotel.

WiFi worked well but sometimes you need to re log in for some reason.

There can be a wait for the elevators.

Buffet breakfast was great with plenty of entrees and choices for everyone no matter what your taste and you may sit inside it outside for breakfast.
The smoothies at breakfast were great and I recommend highly.

I would definitely stay here again with out hesitation.

Stayed: December 2017, travelled solo
Thank KweqSmanit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 18 December 2017

Dear 'KewqSmanit'

Thank you so much for taking the time to review your recent stay with us at Novotel Bangkok Sukhumvit 20

I can see that you have enjoyed so many different aspects of your stay with us, and in particular your compliments o the Buffet Breakfast, its selection no matter what your preference was great and you would highly recommend. You also commented that you can dine for breakfast inside or outside on the open air balcony, which is a great part of our restaurant that is quite unique for our hotel on Sukhumvit

We look forward to welcoming you back the next time you are in Bangkok, and thank you again for your wonderful feedback

Kind regards

Benjamin Krieg
General Manager
Novotel Bangkok Sukhumvit 20

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Reviewed 14 December 2017 via mobile

In my so many experience on Bangkok hotels, this hotel's room would be one of the smallest rooms for 4~5 star hotels. The other services and facilities are the same as 'standard' Novotel.

The majority of customers are European and Asian people without Chinese group tour.

Stayed: December 2017, travelled on business
Thank Hanmin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 18 December 2017

Dear 'Hanmin J'

Thank you for taking the time to review your recent stay with us and I am sorry that you found our rooms a little small, they are definitely in line with other 4 star rated hotels in the city, but yes at 30 square meters they could be a little smaller than older 4 star hotels and or 5 star hotels

We always strive to position ourselves above a 'Standard 4 Star' hotel with our modern interior design and hotel services and facilities. Sky on 20 our Rooftop Sky Bar is quite unique amongst other similar hotels in Bangkok and other facilities including our large infinity pool on the 9th floor with views, a large in-house Day Spa, as well as Food and Beverage outlets Gourmet Bar in the Lobby and Food Exchange on the 7th floor we hope that all of our guests leave very satisfied

We would very much like the opportunity to welcome you back and hope that you give us the opportunity to do so, when you do please do not hesitate to contact myself directly, it would be our pleasure to assist you with your future booking

Kind regards

Benjamin Krieg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

2nd time I have stayed here and both times it has been a good experience. It is 5 minutes walk to Sukhumvit Road and another 5 minutes to the Skytrain and Metro stops. There are plenty of restaurants around the hotel. I stayed in one of the larger deluxe rooms and it was excellent. The restaurant for breakfast can get a little busy but the buffet breakfast is good. I do like catching the sunset at the Sky Bar. Even better that they have a happy hour. The pool deck is small but it is never crowded.

Stayed: December 2017, travelled solo
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

Fabulous central hotel in Bangkok. Our experience was perfect from the beginning until the end. Despite the fact our luggage was lost in London airport and I stayed two days without my belongings, the concierge staff couldn’t have done more for us to feel better and they were helping us every moment. Every single member of the staff we dealt with was smiling and friendly.
The swimming is very nice and the environment makes you feel relax even if it is busy. We didn’t have a drink in the roof top bar but we visited it and the views were stunning. We missed one of our breakfast due to an early check out and they gave us a box with a few snacks for the rest of our morning. If we ever visit Bangkok again, we will make sure we stay with you! Thanks for everything xxx

Stayed: December 2017, travelled as a couple
Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Bangkok Sukhumvit 20

Address: 19/9, Soi Sukhumvit 20 | Khlong Toei, Khlong Toei, Bangkok 10110, Thailand (Formerly Royal Parkview Hotel)
Phone Number:
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Spa Hotel in Bangkok
#60 Luxury Hotel in Bangkok
Price Range: $124 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Sukhumvit 20 4*
Number of rooms: 244
Official Description (provided by the hotel):
The new Novotel Bangkok Sukhumvit 20 offers all the superb facilities, exemplary service and luxuries of one of the finest hotels in Bangkok. Centrally located in the heart of Sukhumvit, Bangkok's most vibrant district and only 30 minutes' drive from Suvarnabhumi International Airport, it is surrounded by all the life, excitement and energy that the city is famed for, and within easy walking distance of many attractions including Bangkok's newest shopping district, the EmQuartier, the upmarket Emporium Department Store, the Dinosaur Planet Theme Park , Asok BTS and Sukhumvit MRT public transportation stations, and the Airport Rail Link. Each of the hotel's 244 rooms perfectly blends clean modern lines and traditional Thai style, allowing you to unwind in an atmosphere of unmatched calm and relaxation. All rooms feature the fullest range of contemporary comforts, including complimentary Wi-Fi, modern furnishings, large LCD TVs and bright, stylish, bathrooms. Dining options, which offer something to suit every taste, include the "Gourmet Bar" and "Food Exchange," Novotel's latest dining concepts that serve superb local and international cuisine, and "Sky on 20," our rooftop bar on the 26th Floor, the perfect venue to round off the evening with a nightcap while taking in the colors and lights of the Bangkok nightscape, (opening soon). The hotel's meeting facilities are perfect for every type of occasion, and offer cutting edge technical equipment and a professional planning and catering service. They include a Large Ballroom with natural daylight for up to 1000 people, 6 additional Meeting Rooms, and 3 private Dining Rooms across three floors of function space. The friendly and dedicated staff at the Novotel Bangkok Sukhumvit 20 look forward to welcoming you, and to ensuring that you receive the impeccable service and comfort that every Novotel is known for around the world! ... more   less 
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Also Known As:
Royal Parkview Bangkok
Hotel Royal Parkview

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