We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Novotel Bangkok Sukhumvit 20
Ranked #69 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed 13 December 2017

2nd time I have stayed here and both times it has been a good experience. It is 5 minutes walk to Sukhumvit Road and another 5 minutes to the Skytrain and Metro stops. There are plenty of restaurants around the hotel. I stayed in one of the larger deluxe rooms and it was excellent. The restaurant for breakfast can get a little busy but the buffet breakfast is good. I do like catching the sunset at the Sky Bar. Even better that they have a happy hour. The pool deck is small but it is never crowded.

Stayed: December 2017, travelled solo
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (708)
Traveller rating
Traveller type
Time of year
Language

34 - 38 of 708 reviews

Reviewed 12 December 2017 via mobile

Fabulous central hotel in Bangkok. Our experience was perfect from the beginning until the end. Despite the fact our luggage was lost in London airport and I stayed two days without my belongings, the concierge staff couldn’t have done more for us to feel better and they were helping us every moment. Every single member of the staff we dealt with was smiling and friendly.
The swimming is very nice and the environment makes you feel relax even if it is busy. We didn’t have a drink in the roof top bar but we visited it and the views were stunning. We missed one of our breakfast due to an early check out and they gave us a box with a few snacks for the rest of our morning. If we ever visit Bangkok again, we will make sure we stay with you! Thanks for everything xxx

Stayed: December 2017, travelled as a couple
Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

It is quite probable that the best of the hotels could also face certain challenges with respect to timing and services. It was around noon on the 6th Dec.,2017, when I along with 5 more friends reached Hotel Novotel, Sukhumvit-20, BKK Thailand. The occasion was my wife’s birthday. Two out of three rooms were ready for us to check-in however the third was delayed over a couple of hours. We could understand the situation during a 100% occupancy state and agreed to wait until the readiness of the third one.

Out of good hospitality gesture, the front desk offered us some complimentary drinks which we saved for the evening. The beautiful roof top SKY BAR at the 25th Floor had the most inhospitable staff and we were denied the service against the complimentary coupons.

What an insulting moment at the beginning of a birthday party for which we travelled all the way from India to BKK. We didn’t have any other option but to leave the place.
The bar manager actually felt great about his decision and made us realize the same at the time of our exit from the bar.

I conveyed the experience at the front desk which did all the good things to make us enjoy our day and the evening but all went in vein.

Thanks to Mr. Benjamin (GM) who heard us the next day and shared his concerns about our ill experience at the hotel. Despite his best efforts, we were kind of unwelcome at the bar the next evening as well.

Thanks to the front desk team that was sympathetic with us all through our stay.

There is a saying that the strength of a chain is as strong as its weakest link and the same happened to such a great team of Novotel, Sukhumvit-20. BKK- Thailand.

Room Tip: The view towards the pool side is good however the other side is not even worth uncurtained
See more room tips
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Avtar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 4 weeks ago

Dear 'Avtar S'

Thank you for taking the time to review your recent stay with us, and I would like to again reiterate my apologies regarding the inconvenience you experienced during your interactions when trying to redeem your complimentary drinks at the rooftop bar

I can confirm that I have spent a significant amount of time with our Rooftop team management team to ensure such an experience remains isolated, which I can appreciate does not directly assist you for your inconvenience, but I am certain such an instance will not repeat itself

As we discussed during your stay, it would be my pleasure to welcome you and your family back the next time you are in Bangkok, and when you next have plans to return to Bangkok, please do not hesitate to contact myself directly as I am sure your entire experience with us will be in keeping with your expectations and what you should have experienced from your first stay

With kind regards

Benjamin Krieg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017 via mobile

Good things:
1. The room is brand new with a very comfortable bed.
2. Electronic devices are remote control. For example lights, curtains, and mirrors.
3. Fresh smelling lobby and many spaces for parking.

Bad Things:
1. Overpriced breakfast. There was no taste to the Thai food selection. We paid 450 each person. Price did not reflect the overall value of the breakfast.
2. The gym and swimming pool are new but small.

We paid 4,250 baht for a basic room and breakfast.

Stayed: December 2017, travelled as a couple
Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 4 weeks ago

Dear 'Christopher C'

Thank you for taking the time to review your recent stay with us and I am pleased to see that you enjoyed overall our facilities, guest room, comfortable bed, and lobby areas

I was sorry to see however that you did not enjoy the breakfast selection, and felt that THB 450 (approx US$13) was over priced. We have a selection of freshly baked bakery items made daily, a full egg station, coffee, tea and fresh juices, fresh fruits cheeses, cold cuts, and all of the normal Western and Asian (including vegetarian) hot dishes expected for a breakfast, so would really appreciate to understand your specific queries on the value for the breakfast, and I have sent a personal message to you to understand this better.

Our breakfast is an area that we normally receive a lot of compliments, and in fact many of our regular guests have advised that our great breakfast is a large factor when returning to our hotel, on top of our other facilities including brand new guest rooms, infinity pool on the 9th floor and Sky on 20 our Rooftop Bar

We always appreciate the opportunity to review, and improve any aspect of our hotel received from feedback and I look forward to understanding your expectations better

Kind regards

Benjamin Krieg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

I loved everything about this hotel! The personnel at the concierge were very helpful in helping me get to the places I wanted to see in Bangkok. There are tons of food vendors on Sukhumvit 20 so you don't have to go too far to find food options. Everything you could possible want or need is near this hotel - massage places, a park, bars, restaurants, a park, and the train.

My room was very clean and comfortable. There's a beautiful pool and well equipped gym on site. There is also a spa located within the hotel.

  • Stayed: December 2017, travelled solo
    • Sleep Quality
    • Service
Thank Alsymm05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSukhumvit20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 4 weeks ago

Dear 'Alsymm05'

Thank you so much for taking the time to review your recent stay with us at Novotel Bangkok Sukhumvit 20, and for the 5 out of 5 review of your stay with us.

I can see that you have enjoyed all aspects of your stay with us, including the hotels location, our teams service provided throughout the hotel, the cleanliness of the hotel and our beautiful infinity swimming pool on the 9th floor, which also has our newly opened Day Spa on the same level

We look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 the next time you are in Bangkok

Kind regards

Benjamin Krieg
General Manager
Novotel Bangkok Sukhumvit 20

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bangkok hotels
Sukhumvit
Park Plaza Bangkok Soi 18
Sukhumvit
Adelphi Forty-Nine
Adelphi Forty-Nine
#5 of 891 in Bangkok
733 reviews
Show Prices
Show Prices
Show Prices
Sukhumvit
Holiday Inn Bangkok Sukhumvit
Sukhumvit
U Sukhumvit Bangkok
U Sukhumvit Bangkok
#26 of 891 in Bangkok
1,540 reviews
Sukhumvit
DoubleTree by Hilton Sukhumvit Bangkok
Show Prices
Show Prices
Show Prices

Been to Novotel Bangkok Sukhumvit 20? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Bangkok Sukhumvit 20

Address: 19/9, Soi Sukhumvit 20 | Khlong Toei, Khlong Toei, Bangkok 10110, Thailand (Formerly Royal Parkview Hotel)
Phone Number:
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in Bangkok
#62 Luxury Hotel in Bangkok
Price Range: $123 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Sukhumvit 20 4*
Number of rooms: 244
Official Description (provided by the hotel):
The new Novotel Bangkok Sukhumvit 20 offers all the superb facilities, exemplary service and luxuries of one of the finest hotels in Bangkok. Centrally located in the heart of Sukhumvit, Bangkok's most vibrant district and only 30 minutes' drive from Suvarnabhumi International Airport, it is surrounded by all the life, excitement and energy that the city is famed for, and within easy walking distance of many attractions including Bangkok's newest shopping district, the EmQuartier, the upmarket Emporium Department Store, the Dinosaur Planet Theme Park , Asok BTS and Sukhumvit MRT public transportation stations, and the Airport Rail Link. Each of the hotel's 244 rooms perfectly blends clean modern lines and traditional Thai style, allowing you to unwind in an atmosphere of unmatched calm and relaxation. All rooms feature the fullest range of contemporary comforts, including complimentary Wi-Fi, modern furnishings, large LCD TVs and bright, stylish, bathrooms. Dining options, which offer something to suit every taste, include the "Gourmet Bar" and "Food Exchange," Novotel's latest dining concepts that serve superb local and international cuisine, and "Sky on 20," our rooftop bar on the 26th Floor, the perfect venue to round off the evening with a nightcap while taking in the colors and lights of the Bangkok nightscape, (opening soon). The hotel's meeting facilities are perfect for every type of occasion, and offer cutting edge technical equipment and a professional planning and catering service. They include a Large Ballroom with natural daylight for up to 1000 people, 6 additional Meeting Rooms, and 3 private Dining Rooms across three floors of function space. The friendly and dedicated staff at the Novotel Bangkok Sukhumvit 20 look forward to welcoming you, and to ensuring that you receive the impeccable service and comfort that every Novotel is known for around the world! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Accorhotels.com, Wotif.com, Hotels.com, Expedia APAC, HotelQuickly, TripOnline SA, getaroom.com, Hooroo Pty Ltd, Ctrip TA, lastminute.com.au and Cancelon so you can book your Novotel Bangkok Sukhumvit 20 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Parkview Bangkok
Hotel Royal Parkview

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing