It is quite probable that the best of the hotels could also face certain challenges with respect to timing and services. It was around noon on the 6th Dec.,2017, when I along with 5 more friends reached Hotel Novotel, Sukhumvit-20, BKK Thailand. The occasion was my wife’s birthday. Two out of three rooms were ready for us to check-in however the third was delayed over a couple of hours. We could understand the situation during a 100% occupancy state and agreed to wait until the readiness of the third one.
Out of good hospitality gesture, the front desk offered us some complimentary drinks which we saved for the evening. The beautiful roof top SKY BAR at the 25th Floor had the most inhospitable staff and we were denied the service against the complimentary coupons.
What an insulting moment at the beginning of a birthday party for which we travelled all the way from India to BKK. We didn’t have any other option but to leave the place.
The bar manager actually felt great about his decision and made us realize the same at the time of our exit from the bar.
I conveyed the experience at the front desk which did all the good things to make us enjoy our day and the evening but all went in vein.
Thanks to Mr. Benjamin (GM) who heard us the next day and shared his concerns about our ill experience at the hotel. Despite his best efforts, we were kind of unwelcome at the bar the next evening as well.
Thanks to the front desk team that was sympathetic with us all through our stay.
There is a saying that the strength of a chain is as strong as its weakest link and the same happened to such a great team of Novotel, Sukhumvit-20. BKK- Thailand.
- Official Description (provided by the hotel):
- The new Novotel Bangkok Sukhumvit 20 offers all the superb facilities, exemplary service and luxuries of one of the finest hotels in Bangkok. Centrally located in the heart of Sukhumvit, Bangkok's most vibrant district and only 30 minutes' drive from Suvarnabhumi International Airport, it is surrounded by all the life, excitement and energy that the city is famed for, and within easy walking distance of many attractions including Bangkok's newest shopping district, the EmQuartier, the upmarket Emporium Department Store, the Dinosaur Planet Theme Park , Asok BTS and Sukhumvit MRT public transportation stations, and the Airport Rail Link. Each of the hotel's 244 rooms perfectly blends clean modern lines and traditional Thai style, allowing you to unwind in an atmosphere of unmatched calm and relaxation. All rooms feature the fullest range of contemporary comforts, including complimentary Wi-Fi, modern furnishings, large LCD TVs and bright, stylish, bathrooms. Dining options, which offer something to suit every taste, include the "Gourmet Bar" and "Food Exchange," Novotel's latest dining concepts that serve superb local and international cuisine, and "Sky on 20," our rooftop bar on the 26th Floor, the perfect venue to round off the evening with a nightcap while taking in the colors and lights of the Bangkok nightscape, (opening soon). The hotel's meeting facilities are perfect for every type of occasion, and offer cutting edge technical equipment and a professional planning and catering service. They include a Large Ballroom with natural daylight for up to 1000 people, 6 additional Meeting Rooms, and 3 private Dining Rooms across three floors of function space. The friendly and dedicated staff at the Novotel Bangkok Sukhumvit 20 look forward to welcoming you, and to ensuring that you receive the impeccable service and comfort that every Novotel is known for around the world! ... more less
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- Also Known As:
- Royal Parkview Bangkok
- Hotel Royal Parkview