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Holiday Inn Express Bangkok Siam
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Reviews (1,847)
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All reviewsnational stadiumhi expressrooftop gardenwalking distance to mbkjim thompson houselaundry roombts stationfried ricetesco lotusfree wifithe breakfast areathe ground floorconvenient locationexcellent locationbudget hotelmajor shoppinghotel is located
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Reviewed 31 July 2016

The staff upon arrival were friendly and helpful. Our room was clean and a nice view. The bathrooms are spacious. The breakfast was normal. I did like the take away coffee cups. There is an attached McDonald's below and a desk for calling a taxi for you as not to get ripped off. The Jim Thompson House is just a few blocks away for a tour, the BTS is near and just one stop from the SIAM station (Paragon Mall and other shopping and food) We've stayed there 4 times.

Room Tip: The National Stadium view is the best especially if higher up.
  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Renee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2016

I stayed there 21-25 July 2016. Arrived early at 11 am, and they let me in, no problem. The normal check in time is 2 pm.
Easy access by taking Airport link from Suvarnabhumi Airport to Phaya Thai (45 Bath). 1 USD is around 35 THB, on July 2016 rate.
There's also a free SIM Card and local number provided by dtac (telco provider) provided at the airport, near the ticket counter for Airport Link . I just need to top up the credit at 7 eleven, or any dtac counter. I paid only 79 bath for a week of 1G data.
From Phaya Thai, there's a taxi counter (no additional surcharge), and the men there helped to call the taxi. The taxi ride cost about 50 Bath.

Room is very clean, and smells very good. They have 2 in 1, liquid soap cum shampoo at the shower and washbasin. Since I'm not used with this, I bought my own shampoo and conditioner.

Breakfast is and inclusive in the room reservation. There's always Asian breakfast (fried rice or fried noodle), and Western's (bread, croissant, scramble eggs, sausage, cereal), Fruit, and coffee/tea/hot chocolate. I appreciate they use ceramic for cups, bowls and plates, which makes the breakfast looks more appetizing , compared to if they use cheap melamine. For those who wants to leave the hotel early, they provide breakfast-to-go.

Fitness room is small, but has modern equipments. It's located at the top of building. No swimming pool, though.

The only thing about this hotel is the incident when I tried to get extra bottle of water (they provide only 2 bottles in the room). I had to call many times and waited for 45 minutes before the water arrive. When I called housekeeping, they asked me to call the operator, for my request . When I called the operator, they said, they'd forward my request to housekeeping. It's all very confusing.

Other than that, I find the hotel is a very nice place to stay. Very close to MBK shopping mall, and also to Lotus Tesco. I tried the foot massage next to the hotel. One hour for 300 Bath, which is a good deal (normal price in Bangkok). When having massage, please ask for the backend massage area, as the front area is quite noisy, with people in and out.

  • Stayed: July 2016, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Lizzy_ku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016 via mobile

Location is good..but staff are rude..they dont help you at all..they speak with attitude unlike other hotels..id never stay there again..i didnt feel welcomed..the room is small but comparing to price its good..not very clean..average reallt average

Stayed: July 2016
Thank Reem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Bangkok Siam, responded to this reviewResponded 15 August 2016

Dear Reem A ,

Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our staff. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2016

The hotel is very modern, comfortable and clean. Location literally right next to National Stadium metro stop and within walking distance from Siam Paragon shopping mall with Central World mall only a little bit further away.

Room was very quiet.

  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Scannabanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016

Stayed a few times in this hotel previously. Right next to the National Stadium BTS station and within 5 - 8min walk to MBK, Siam Square, Siam Discovery Centre and Siam Paragon.

Rooms were clean and comfy, with bottled water daily and a simple breakfast is included. It's more like a business hotel actually. No big screams about breakfast just basic bread and cereal with some hot (cooked) items and some cold ones (salad and yoghurt). Queen and twin bed rooms are of the same size.

McDonald's just downstairs of the hotel and round the bend is 7-11 which really helps when hunger strikes late night.

Staff was all helpful and polite, as with all the customer service staff in Thailand, everyone is lovely, check in was easy. Would definitely stay here again!

Room Tip: ask for a room with a view of the national stadium
  • Stayed: September 2015, travelled with friends
    • Value
    • Rooms
    • Service
Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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