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“Great hotel; convenient but slightly seedy location” 4 of 5 bubbles
Review of Citadines Sukhumvit 23 Bangkok

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Citadines Sukhumvit 23 Bangkok
Ranked #186 of 849 Hotels in Bangkok
Certificate of Excellence
Bangkok, Thailand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel; convenient but slightly seedy location”
4 of 5 bubbles Reviewed 16 February 2012

Having spent a lot of time traveling in Thailand and having visited a lot of different hotels in Bangkok, I've really grown to appreciate this place over the years. This place really gets a lot of the details right, especially with regard to room design. You can tell that this place is part of a major international hotel brand that has obviously done a lot of research on how to optimize functionality. For instance, it's great how the studio apartments have a sliding door that separates the bed area from the couch/living area, which has the effect of making a small single room feel like a small suite. Other nice little touches are free umbrellas that are available to borrow when it's raining, and a tuk-tuk service to get you to the metro when you don't feel like walking.

The staff is especially sweet and helpful. In the dozen or so times that I've stayed at this hotel, they've always gone out of their way to make sure that everything works out well, even if that means bending the rules a little bit to accommodate my specific needs. This is something that doesn't usually happen at large brand-name hotels, where institutional processes often get in the way of client service. The staff are also really nice people, and I often enjoy chatting with them when they're not too busy checking people in and out. They provide good advice on where to go and what to do in the area, and have even helped me improve my Thai with some impromtu language lessons!

The location is convenient, but it's a double-edged sword. On the one hand, it's in a very central area, with easy access to both the skytrain and the metro. There are also some nice restaurants around, and down the road to the left is a little field that's part of a local university and that's good for jogging or sports. On the downside, however, the street is one of Bangkok's major prostitution centers, and is lined with massage brothels staffed with women that can be somewhat aggressive and obnoxious in trying to hawk their services. I spent a month here last October and after a few weeks I became little tired of the constant catcalls. Of course, plenty of people come to Bangkok precisely because that's what they're looking for, so if you're one of those people, this hotel is probably perfect for you.

  • Stayed October 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wagreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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742 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Stockholm
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 January 2012

I like this hotel. It's good VFM (value for money). It's well kept, clean, modern and the staff are very frienndly and helpful. The restaurant is good too.

The only thing keeping me from saying it's excellent is the free internet - it's only 512 kb/sec. But if you pay you can have a better connection. Still on the whole Citadines is Very Good. Last year I was here three times and I will probably beat that record in 2012.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fly_by_night52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 13 February 2012
Dear Valued Resident,

Thank you for your invaluable feedback pertaining to your recent stay with us on Tripadvisor.

We are delighted to note that our facilities and services met your expectation. Your positive feedback will certainly encourage our staff to go the extra mile to serve our residents better.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you back to Citadines Sukhumvit 23 Bangkok soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 27 January 2012

Requested for high floor and i got my wish come true, staying at the highest floor. Sadly,this is the only good comment.

Room seriously needs a refurbishment. Bed is extremely uncomfortable and it does not even look like a king size. its too hard. it has only 2 pillows which is in really bad condition, does have foul smell on the casings too. bathroom necessities is as good as Zero (no toothbrush/paste, combs, cotton tweaks or even sewing kits, not to say cups for rinsing mouth) no bathrobes and do not expect towels to look white and clean. room has really weird noises which i cant explain where and what is causing them. complimentary 2 bottles of mineral water was replaced only after both were consumed which is not what other hotels practice. is this because i booked the cheapest room?

wifi is almost non-existence. the best part of all, we were told to stop using the desktop at the lobby as we are only entitled the complimentary room wifi. its complimentary wifi got cut off right when you check out even if you still have luggage left at the counter for collection later.

location of this hotel is too far into the soi which the free tuk tuk does seems to come really useful. but it drops off at the bts only and last trip 8pm. has a number of choices of massage salons along the same street and a short walk to the soi cowboy (6min). does seem like the area is somewhat catered to the japanese through the food thats available around that corner except for 2-3 stalls for thai food.

hotel entrance closes at midnight and requires room card for entry. i stood at the entrance as my room card was not with me at that time and while there is a staff at the counter, no assistance was given to me.

requested a deposit which is much higher than the stay upon checkin. is this the usual practice? my first encounter.

Room Tip: for this rate, you can have a better choice
See more room tips
  • Stayed January 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank packerMic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu Island, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 January 2012

Nice choice for budget stay. Rooms very nice. Letdown by a poor and small bed and a poor view. At the price though little to complain about.

Room Tip: Take a room facing North as southern facing rooms face a building site at time of stay (Dec 2011)
See more room tips
  • Stayed December 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thames, New Zealand
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 31 December 2011

Stayed here over New Year, so prices are a bit off from the norm (we paid 1800 baht/night). First of all, a great variation in staff attitudes; check in staff was rude, later staff were awesome. Tuktuk driver up to Sukhumvit was a great guy. The room was functional, clean and tidy, small kitchen if required, shower had reasonable water pressure. Problem with bed, it is on rollers, and you can't lock it, so leaning up against the headboard is not recommended! Pool is SMALL, I mean two strokes and you are at the other side, so forget about doing laps. Didn't try the breakfast. But really, for the price, close to Asoke and BTS, one couldn't complain could one?

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ururoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadines Sukhumvit 23 Bangkok

Property: Citadines Sukhumvit 23 Bangkok
Address: 37 / 7 Sukhumvit Soi 23, Sukhumvit Road, Klongtoey-Nua, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit , Wattana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#163 Business Hotel in Bangkok
Price range (per night): $62 - $98
Hotel Class:3.5 star — Citadines Sukhumvit 23 Bangkok 3.5*
Number of rooms: 138
Official Description (provided by the hotel):
Citadines Sukhumvit 23 Bangkok offers international travelers the comforts of an urban city apartment. A wide array of popular shopping and entertainment outlets, local and international restaurants, museums and theatres are in the immediate vicinity or just a short drive away. All 138 apartments are very comfortable and have all modern amenities, a fully equipped kitchen and home entertainment system with cable TV. ... more   less 
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TripAdvisor is proud to partner with Expedia APAC, Hotels.com, Booking.com, Ctrip TA, Agoda and lastminute.com.au so you can book your Citadines Sukhumvit 23 Bangkok reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citadines Sukhumvit 23 Bangkok Hotel Bangkok
Citadines Hotel Bangkok

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