Stayed 7 nights at the Radisson during November. We usually stay here because the location is good - outside of Thamel but close to Thamel & other attractions.
The hotel isn’t bad (stayed in the new wing) but not good either. We paid extra for a premium room which hadn’t been well maintained. The bathroom continually flooded and soaked everything on the bathroom floor, the blinds in the bathroom were dirty & mouldy & the carpet also very dirty. We received no fruit basket or other food which we had expected & it appears other people received.
My main complaint however is in relation to some (not all) of the front of house staff who were very unfriendly & terse to my Nepali husband. I’ve had this experience with the Radisson before when they wouldn’t even let my husband into the hotel even though he was a paying guest & have complained previously but little seems to have improved. For some absurd reason the reception staff seem to resent and be rude to Nepali guests which is totally unacceptable. This is an issue which must be addressed by the management of the hotel. I must add however that the housekeeping staff & concierge were extremely friendly & helpful & I cannot fault them. More
- Free Wifi
- Free Parking