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baliboy_10
Melbourne, Australia

Staff are the highlight of this hotel.

Review of Amankora
4.0 of 5 bubblesReviewed 14 Nov 2018
Travellers in Bhutan should not necessarily expect the same quality of food on offer in 5 star hotels elsewhere. Having said that, we stayed in various hotels (not just Aman) during our stay and found the food at Amankora Thimphu a little disappointing - with the exception of a very good breakfast offering. The resort is impressive in appearance (with the typical monumental style of a Kerry Hill designed hotel) but could be more comfortable. We did not like the open bathroom concept of the rooms and found much of the furniture uncomfortable (architects should not necessarily design furniture in my opinion). Having made these criticisms, the hotel still ranks as very good because of the amazing staff - well trained, delightful and genuinely interested in the comfort of their guests).
Date of stay: November 2018
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 29 October 2018

We have just returned from a wonderful trip to Bhutan. We spent 9 nights staying at 4 different Amankora lodges. All were wonderful. We loved the 'Amankora Family' concept - made the whole experience appear seamless. Service across all the properties was exceptional - the staff could not have tried harder to make our stay in each property a memorable one. Particular praise should be given to housekeeping who were so unobtrusively efficient.
We loved the fact that the bedrooms across the lodges were the same style and set up. Lighting is atmospheric but generally not bright enough.
We adored our guide Tara - he made our trip so interesting and memorable. He looked after us so well and held my hand to support me most of the way down from Tigers Nest as I have a dodgy knee. He was brilliant.

Every property had something to make it special. All the settings were stunning, creating an aura of calm both inside and out. I have to agree with other reviews though that the food at Thimpu was our least favourite. It was tasty but it seems rather sad to have Thai or western food on offer rather than some local dishes. We loved evening when local Bhutanese dancers and ladies sang traditional songs in front of a blazing fire on the terrace. Very memorable.
Staying at Amankora is not cheap but we thought it was worth every penny! Just loved it!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alsa96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2018

Our first Aman experience, and I guess we were expecting more. Stayed at three Amans in Bhutan, each is unique and reviewing them separately. First – the room – nice and spacious but barely lit. The shower had no shelf for toiletries, so the options were either to put everything on the floor (yuck) or to step out of the shower with products on the tub and freeze. The lighting was so bad that I had to use a flashlight to ensure that I had emptied the room safe. The restaurant’s food has an emphasis on Thai cuisine, which we normally love, but we found this extremely bland. We wanted to try Ema Datshi, the typical Bhutanese chile cheese, but when we requested it, the employees seemed to have never heard of it. The staff was friendly and attentive, the bedding was comfortable. Had a great massage. Of our three stops in Bhutan, it seemed to us that Thimphu had the least to do – the paper factory and weaving stop weren’t our highlights. Great English speaking guides! Wonderful laundry service (included).

Date of stay: September 2018
Trip type: Travelled as a couple
Thank world_traveler_5859
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnReedAmankora, General Manager at Amankora, responded to this reviewResponded 24 October 2018

Dear chicagolover59,

Kuzuzangpo la again and thank you for taking the time to write about your stays at Amankora Paro & Thimphu.

Thank you for the positive feedback on our staff and our spa therapists, I will ensure that they receive these messages.

I am, however, saddened to hear that our food offering at Thimphu & Paro was not up to your expectation and the very high standards that we set ourselves. I would very much welcome the opportunity to discuss this further with you, so I have provided my email below in case you wish to get in touch. Rest assured, I will be discussing this with our Executive Chef to find out where we fell short and how we can improve moving forward, at all of our lodges

As mentioned on the Punakha review, we look forward to hopefully welcoming you back soon, to experience our lodges in Gangtey & Bumthang!

Tashi Delek and safe travels,
John Reed (jreed@aman.com)
Country Manager

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Reviewed 9 October 2018

part of the spectacular group of hotels in Bhutan ,this one out of the three we stayed in was the only one that had anything to complain about. Spectacular except for the food . Every meal at this Aman was disappointing, especially the thai food......

rooms, setting, service were all amazing.......

Date of stay: October 2018
Thank davorow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnReedAmankora, General Manager at Amankora, responded to this reviewResponded 12 October 2018

Dear davorow,

Kuzuzangpo la and thank you for taking the time to write your review of your stay at Amankora Thimphu.

We're delighted to hear that you enjoyed the rooms, setting and service during your stay. I'm sorry to hear that your experience of the food was not a satisfactory one. I will personally be looking into this to find out where we fell short on this occasion.

We look forward to hopefully welcoming you back some time soon, to experience our lodges in Gangtey & Bumthang.

Tashi Delek and safe travels,
John Reed
Country Manager

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Reviewed 14 August 2018 via mobile

We were picked up at the airport by our guide Tara and our driver Kinley. They stayed with us throughout our entire trip in Bhutan.
Food is great. Towels warm and cold towels always. Service is great as always.
Tara and Kinley were also fantastic

Date of stay: August 2018
Trip type: Travelled with family
2  Thank PrimroseHill219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W, Amankora Thimphu, Hotel Manager at Amankora, responded to this reviewResponded 16 August 2018

Dear PrimroseHill219,

Kuzuzangpo la and thank you for taking the time to write your review of your stay at Amankora Thimph.

We're delighted to hear that you enjoyed your stay with us. We will be sure to pass the compliments onto Tara & Kinley too.

We look forward to hopefully welcoming you back some time soon.

Tashi Delek and safe travels,
Mark Wright
Hotel Manager, Amankora Thimphu

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Reviewed 21 May 2018

We stayed at two Amankora resorts in Bhutan - Thimphu and Paro. Unlike many other reviewers, I did quite enjoy the architecture and design of the rooms and public spaces of both resorts but felt like the pricetag was not worth the 3 nights spent there. A few notes:
- The rooms, although quite dark, are large, comfortable and clean. Perhaps they felt sufficient because we didn't spend any time in the rooms outside of night time
- The food. Really just OK at both resorts. I was expecting so much more of Aman but kept reminding myself that we were in fact in Bhutan so needed to check my expectations. They tried but really quite average
- Service - really good throughout both resorts. We were expected wherever we arrived and everyone tried to look after our every need.

Some of our favourite things were the turndown in the evening where they would heat up our rooms with the traditional ovens and leave hot water bottles for us, and the interesting like-minded people we met during our stay.

Overall: although we do enjoy a good luxury stay, we did not feel that this one, comparatively, provided good value for money.

Date of stay: February 2018
4  Thank ksjones1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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