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IsharaM15
Colombo, Sri Lanka

WORST EXPERIENCE IN BHUTAN

Review of Bhutan Suites
1.0 of 5 bubblesReviewed 1 Oct 2023
Highly not recomending this place. Customer service is nil. No fan for room and requested and refused to provide and instead request to keep the windows open and sleep. Restaurant is full of flies and insects. We requested food around 7 am as we have to leave the hotel early and they refused that too. They proposed to make sandwiches previous night and provide us next day. I have informed this situation to our tour operator as well. think twice before booking this hotel.
Date of stay: September 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bhutan Suites, General Manager at Bhutan Suites, responded to this review
Responded 12 Jan 2024
Dear Madam,
Extremely sorry to hear your stay was not pleasant. I would like to apologize for the substandard treatment that you received. I have work in this hotel for many years and it has always been my primary goal to provide excellent service to the guests who stay with us.

I'm sorry that the service did not live up to those goals for you. I will make every effort to address the issue in order to make sure that it does not happen again for you or our other guests.

Many thankS for letting us know.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (172)
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7 - 12 of 172 reviews
Reviewed 27 November 2022

We only visited 4 hotels in Bhutan and this was one of the best for us (out of 4). We stayed 5 nights in total. Quiet location, large rooms (actually appartments, with kitchenette and separate bedroom), very friendly and helpful staff both at reception as in the bar/resto. Great coffee in the bar. Filtred water in the rooms, which we appreciated compared to other hotels where you receive plastic bottles by tons. Bar area is rather cosy (not so common in Bhutan ...). Dishes in the restaurant pleased us well. The French toasts at breakfast were the best in Bhutan ;-).

Date of stay: November 2022
    • Value
    • Rooms
    • Service
Thank Douchy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bhutan Suites, General Manager at Bhutan Suites, responded to this reviewResponded 13 January 2024

Dear sir,

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2019 via mobile

Stay was quite comfortable. Minor issues with food. Food was not as per Indian taste. Waiting time was also bit more.

Hotel rooms are quite big and have good features like heater, sitting space, kitchen.

It seems that food is an issue in entire Bhutan except Phuentsholing. So we can accept the limitations on hotels.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank mcpsbs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
23bhutans, Manager at Bhutan Suites, responded to this reviewResponded 13 December 2019

Dear Guest,

Thank you for sharing your thoughts with us! I am glad that you were happy with the room.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2019

Bhutan Suites is located near Changangkha Temple (not close to downtown). The area is not particularly walkable, however, our driver took us wherever we need to be, so this wasn't an issue.

Rooms are huge and spacious - with a separate living room, kitchen and large bedroom. There is a heater is both rooms, and the air conditioning worked well. It's very quiet here. There is a safe in the room, but too small to be of much use. Treated water is provided in the room.

Meals are served in the dining room. They're all vegetarian only -- well prepared and a good variety of dishes. Staff were friendly and efficient.

We had nice views from our room across the valley.

Date of stay: October 2019
    • Value
    • Location
    • Service
1  Thank Travelling_Axe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
23bhutans, Manager at Bhutan Suites, responded to this reviewResponded 26 November 2019

Greetings!
Thank you so much for your wonderful review.
We are glad that you enjoyed our hospitality.We aim to please.
Please do visit us again to enjoy our spacious rooms and food.
As you have rightly pointed out, we are located away from noise city making it convenient for our guest.

Have a good day!

Best regards
Radika

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019

I stayed here for nine nights on a business trip to Thimphu and it was an ideal location. Great views across the city and a quiet but accessible location. The suites are very spacious, and the cafe downstairs was great for breakfast and an evening meal. The staff are very friendly and helpful. The hotel is a short walk from the Changangkha Llakhang so very handy for a short walk to see the dawn before breakfast!

Room tip: Corner suites are very spacious with a great view.
Date of stay: November 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
23bhutans, Manager at Bhutan Suites, responded to this reviewResponded 14 November 2019

Greetings Mr.Peter!
Warm greetings from Bhutan suites!
Thank you so much for taking the time to review us.We are very glad to hear about your pleasant stay.We the staffs are very happy and we hope to see you again.

Have a good day ahead!

Best Regards

Radika

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2019 via mobile

Central hotel but out of the way with good views. Walkable to central Thimphu but there is no real downtown

Rooms are large with kitchen and separate bedroom and sitting areas, as well as balcony

Restaurant was good and offered lots of food for breakfast and dinner

Wifi kind of slow

Noisy at night with dogs barking all night but I think that is the same everywhere in town

Date of stay: October 2019
Trip type: Travelled solo
Thank WarrenL677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PemDeki, General Manager at Bhutan Suites, responded to this reviewResponded 12 November 2019

Thank you for taking the time to review us and giving us a wonderful rating. We look forward to serving you again when you visit Bhutan again. We will soon start weekend brunches and happy hours with many choices of cocktails and mocktails.

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