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Maurits V
Antwerp, Belgium

Luxury Hotel

5.0 of 5 bubblesReviewed 15 Nov 2019
During our tour in Bhutan we arrived at this hotel in the evening. The lobby has a modern look and reception was smooth. The rooms are very spacious, luxurious and clean. We were here on a “no alcohol day”, so the minibar was empty. Other amenities were complete though with a safe and sockets that can be easily used by different types of plugs (European as well as American types). Wifi works very well. There is a bar, but service is slow when you come with a small group. The buffet dinner was excellent with Bhutanese (spicy) but very tasteful dishes. Overall beautiful hotel but the service department still has to gain some more experience.
Date of stay: November 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norkhil, General Manager at Norkhil Boutique Hotel & Spa, responded to this review
Responded 15 Nov 2019
Dear Mr. Maurits V,

Greetings from Norkhil Boutique Hotel & Spa!

Thank you for the review, we appreciate the candid feedback regarding your stay at Norkhil.

We have shared your information with the appropriate team members to review where we can improve to ensure we are providing the best experience for each guest.

We look forward to welcome you at Norkhil.

Kind Regards,

Karma Dema
(General Manager)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (52)
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16 - 21 of 52 reviews
Reviewed 11 November 2019

Norkhill has large comfortable rooms with big windows. The bed was very comfortable. Internet was ok even in the room. The food was good with lots of choices if you skip the buffet and order off the menu. Breakfast had a good selection of both Indian and western style foods. They will make real coffee if you ask. It is more expensive to stay at Norkhill compared to other hotels.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
Thank Kciff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norkhil, General Manager at Norkhil Boutique Hotel & Spa, responded to this reviewResponded 12 November 2019

Hello,

Greetings from Norkhil Boutique Hotel & Spa!

Thank you for being our guest at Norkhil - 4 star Luxury Boutique Hotel & Spa.

It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable. We are glad that you enjoyed your stay with us.

Your kind words of appreciation will be shared with our entire team with gratitude.

Looking forward to welcome you again in the future.

Kind Regards,

Karma Delma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2019

A newly built hotel, which is very comfortable. Well situated for visiting the city. Staff wonderful. Everything works well. Food excellent; we stuck to the Bhutanese section of the menu, which might be a little spicy for some, but was simply delicious. Our room of the 5th floor had good views over the city, and was well equipped. We were told before coming to Bhutan that WiFi and internet generally were poor, but this was not the case here. So why not 5 stars? Maybe I’m being a bit mean, but although there are little nods to being in Bhutan, it is eventually a little bland, and lacks real character. It also needs double glazing, as there are a lot of dogs outside whose main nocturnal activity seems to be barking, and this was actually a bit of a disturbance. But a great place to stay in Thimpu

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
Thank JFBell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norkhil, General Manager at Norkhil Boutique Hotel & Spa, responded to this reviewResponded 19 October 2019

Dear Mr. JFBell

Greetings from Norkhil Boutique Hotel & Spa!

Thank you for your kind feedback. On behalf of our entire team, please accept my sincere apologies for the disturbance caused during your stay. Rest assured that we'll take immediate actions to rectify the disturbance caused by the neighbour household dogs.

We take pride in catering to our guests’ needs the best way we can and we are really pleased to hear that you had a pleasant stay at Norkhil.

Looking forward to welcome you again in the future.

Kind Regards,
Karma Dema

(General Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2019 via mobile

Booked two rooms through MMT. Rooms are excellent, huge ones with all amenities, washroom superb and of course balcony with birds eye view of the city deserves a special mention. Food quality is great although it comes at a hefty price. Staff is very courteous and tries to help. However, at the price which this hotel claims, lots of areas of improvement are present.
Some basic issues lies with the kitchen staff. When one asks for an American Breakfast from
the menu, one expects that all items displayed as inclusions in the breakfast item under American breakfast shall be served. However, it so happened that items were missed out and had to be requested separately. First day pastries missed out. It was sent after reminding them. Second day fruits were missing, I didn't bother to call up and request again as it was irritating and embarassing. Glass of fresh juice and cup of hot tea served together ! When highlighted, tea was served in a pot the next day. Chicken sausages were not available the second day due to too many guests reportedly the previous night ! Hot water system was down for close to an hour on the first day prime morning hours. MMT booking assured complementary head or foot massage for 2 night booking but hotel was not aware !!!
The hotel has the potential to be amongst the best if it pays attention to these minute details because we don't expect such issues from hotel booked at such high rates.

Date of stay: October 2019
Trip type: Travelled with family
Thank Saikat R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norkhil, General Manager at Norkhil Boutique Hotel & Spa, responded to this reviewResponded 16 October 2019

Dear Sir,

Thank you for your review.

On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience.

Please be assured that we are taking immediate steps to avoid these occurrences in the future. We appreciate the candid feedback regarding your experience at our hotel and about rooms. We have shared your information with the appropriate team members to review where we can improve to ensure we are providing the best experience for each guest.

We hope you will give us a chance to redeem ourselves the next time you visit our area.

Regards,
Karma Dema

General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2019 via mobile

I loved this hotel the minute I walked into my room. Huge corner room facing opposite the river. Staff very friendly. Could hear dogs barking at times from the houses behind the hotel, but lasted only a couple minutes each time. Had I been asleep, the barking would not have woken me up.

Date of stay: October 2019
Trip type: Travelled with friends
2  Thank Gail W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norkhil, General Manager at Norkhil Boutique Hotel & Spa, responded to this reviewResponded 7 October 2019

Hello,

Greetings from Norkhil Boutique Hotel & Spa!

Thank you for staying with us and taking your time to review your stay at Norkhil.

We are thrilled to know that you had a lovely experience at Norkhil. We hold ourselves to high standards and pride ourselves on delivering excellent service so we are really happy you thoroughly enjoyed your stay with us.

Review such as yours means a lot, thank you again for choosing us.

Regards,
Karma Dema

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2019

Totally worth a little extra money (compared to standard tourist-grade hotels). Spacious, spotlessly clean, and tastefully decorated rooms; great views from the room balcony; convenient location (close enough to walk to main street, but somewhat removed form all the barking dogs at night); excellent water pressure in a shower; attentive and friendly staff. Highly recommend, especially if Thimphu is your first stop in Bhutan, and you need to recover from the looong time it takes to get there. My tour company was able to negotiate a price below all the online booking sites.

Date of stay: September 2019
2  Thank cbictpa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norkhil, General Manager at Norkhil Boutique Hotel & Spa, responded to this reviewResponded 1 October 2019

Dear Madam,

Greetings from Norkhil Boutique Hotel & Spa!

Thank you for being our guest at Norkhil - 4 star Luxury Boutique Hotel & Spa.

It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable. We are glad that you enjoyed your stay with us.

Your kind words of appreciation will be shared with our entire team with gratitude.
Looking forward to welcome you again in the future.

Kind Regards,

Karma Delma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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