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Sandy N
Seattle, Washington

Great Location

4.0 of 5 bubblesReviewed 8 Feb 2020
The hotel is charming from the outside and the rooms are large and have lots of light. The constrution must have been done on the cheap side as the structure has thin walls and the windows don't quite fit together to close. The furniture was cheaply made and the worse for wear. And of course in all of Bhutan, you have to deal with the incessant, barking dogs all night, so bring ear plugs and put a white noise app on your tablet or cell phone. The restaurant food was fine, not exceptional, and the staff was nice. They did have espresso in the morning for an extra cost, which was a welcome treat. Thimphu is a nice town and very easy and pleasant to walk around in. There is an excellent craft market there.
Date of stay: November 2019
Room Tip: Take ear plugs and put a white noise app on your device. Dogs in Bhutan bark all night and sleep...
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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City Hotel T, Management at City Hotel, Thimphu, responded to this review
Responded 10 Feb 2020
Dear Sandy,
Thank you for taking time to share your experience on your stay with us at City Hotel Thimphu, we would like to clarify that in Bhutan like all other countries, we have to follow construction rules and regulations and have to abide by it strictly, therefore the external walls of the building are of 250 mm as per the approved standard. We understand your concerns on the timber window frame where it must have been difficult to fit and close the windows properly in few rooms, lack of proper timber processing facilities in Bhutan and the extreme weather conditions attribute to this problem and we have been continuously checking and repairing in the rooms. The furniture in our hotel is all locally made since we really believe in promoting local enterprise and business, this is the first time any guest has complained on the furniture, in fact we have had many upcoming hotels visit our property to see the furniture and they have even sourced from the same supplier that have supplied to our hotel since they consider it to be of good quality especially in our local standard.
With regard to the disturbance caused by the barking dogs, like you rightly mentioned this is the problem faced by not just Thimphu town but the whole of Bhutan.
Overall we are happy to know that you had a pleasant stay. Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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15 - 20 of 89 reviews
Reviewed 7 January 2020 via mobile

Great location,big rooms,very close to the main market.strongly reccomend this hotel for families with kids.only disappointment is breakfast, very ordinarily made indian dishes,it could have been better.

Date of stay: December 2019
Trip type: Travelled with family
Thank rajeshg433
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
City Hotel T, Management at City Hotel, Thimphu, responded to this reviewResponded 8 January 2020

Dear Rajesh,

Thank you for the excellent review and we are very happy to know that you had a great stay with us and especially enjoyed our big rooms and central location which is of great convenience for our guest. We have taken note of your feedback on the breakfast buffet and will take it up with the food production team. Thank you and we really hope you will be able to visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

Room was a bit expensive costing about 5500 INR for a night for 3 people whereas the other places were albeit cheaper. However, the room was a delight to be in as it was cozy and comfortable and they had put a seperate bed in the room for the third person instead of placing a mattress on the floor like the others.

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank GauravGo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
City Hotel T, Management at City Hotel, Thimphu, responded to this reviewResponded 4 January 2020

Dear Gaurav,
Thank you for your feedback on your stay with us at City Hotel Thimphu, we are happy to know that our service exceeded your expectation and you had a comfortable stay with us. We always strive to provide the best service for our guest and it gives us immense satisfaction when this service is appreciated by our guest. Thank you once again and we really hope you will be able to visit us again.

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Reviewed 3 January 2020

We stayed for three nights 26.12.2019 till 28.12.2019. Very nice Hotel, Good location, Spacious room,Well built and nicely decorated,room was nicely warmed by two separate warmers at the minus outside temperatures. Staffs were particularly to be appreciated-all friendly,helping and smiling.On 29.12.2019 we checked out of the Hotel and were about to start our return journey but our diesel engine car(XUV300) was not getting started.Manager Mr Geden Wangdi took his personal initiative and did everything it took to warm up the Engine to get our car started.We will be forever grateful to the staff and Mr Wangdi in particular. Thank you so much. The people of Bhutan we found were really nice and helping, all those present at the hotel at the time expressed their help at the moment and we are grateful to them too. Thank you Bhutan.

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank drapurbab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
City Hotel T, Management at City Hotel, Thimphu, responded to this reviewResponded 4 January 2020

Dear Drapurbab,
Thank you for the wonderful review on your stay with us at City Hotel Thimphu. We are happy to know that you had memorable trip to Bhutan and especially enjoyed your stay with us, We would like to thank you for the special mention and heartfelt appreciation for the services provided by Mr. Geden and Team and will convey your message to the whole team. Your kind words are a great motivation for us to keep performing better to provide better service to our guest. Thank you and Tashi Delek.

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Reviewed 29 December 2019 via mobile

We stayed at city hotel for three nights. The hotel is perfect in every way. Very conveniently located - walking distance to the market yet quiet. Rooms were roomy, clean and comfortable. Food was amazing. But the best part was the staff - very caring and helpful. Even my 4 year kid loved it.

Date of stay: December 2019
Trip type: Travelled with family
Thank Niraj K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 December 2019

I stayed in City Hotel for a week while working in Thimphu. It is clean, the staff is friendly and helpful, the rooms are large, the views are nice, the heat works and there is plenty of hot water. The local food on the menu in the restaurant is good. The location is good for tourists as it is within walking distance of the stadium, textile museum, and shopping streets. Taxis are easy to find in the neighborhood. The hotel wifi reaches the bakery next door, so you can drink tea and work. I'll be back again.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Anna392
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
City Hotel T, Management at City Hotel, Thimphu, responded to this reviewResponded 24 December 2019

Dear Anna,
Thank you for your review on your stay with us at City Hotel Thimphu. We are happy to know that you had a very comfortable stay with us and you enjoyed our location and service provided in the hotel. Thank you and we really do hope you will be able to visit us again.

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